Form Frenzy

1. Form Frenzy Andrea Wakley BSAP Fall 2007 Betsy Saur

2. WMU Recreation CenterFacility Managers • This intervention took place at Western’s Recreation Center to help improve the communication between the facility managers and the professional staff. • This really happened!

3. Reason to Intervene • The directors at the Recreation center were having trouble getting their facility managers to fill out their paperwork efficiently. • By having them fill out their paperwork correctly, it allowed for better communication between the two.

4. Analyze the Natural Contingencies • Before the intervention, the managers had a give level of efficiently filled out paperwork • After completing their paperwork • There was an infinitesimally greater level of efficiently filled out paperwork • This was to small to control the outcome of their behaviors

5. A given level of quality performance Complete Paperwork An infinitesimally greater level of quality performance Analyze the Natural Contingencies Ineffective Natural Contingency

6. A given amount of free time Complete paperwork Less amount of free time Analyze the Natural Contingencies Natural Competing Contingency

7. Completed Paperwork

8. Baseline Graph Description • All of the paperwork one month prior to the intervention was collected • Data was recorded on how many forms were completed efficiently

9. Specify the Performance Objectives • The director met with the grad assistants to go over how to fill out the paper work correctly. • The grad assistants trained the Facility Managers on how to fill out the papers efficiently. • Cost around $70 for training time

10. Input-Process-Output Model

11. Goal Specification Form

12. Design the Intervention • The managers were having the most trouble filling out their paperwork efficiently • A new form was implemented to see that if their job duties were broken down, if the response would increase. • If need be a raffle would take place for 2 free movie tickets.

13. Will lose Opportunity for Movie ticket Raffle Complete Paperwork Will not lose Opportunity For movie Ticket raffle Design the Intervention Performance Management Contingency

14. Will lose Opportunity for Positive feedback Complete Paperwork Will not lose Opportunity For positive feedback Design an Intervention • The directors felt there was no need in the raffle at this point if their performance was improving with feedback

15. Implement the Intervention • The form was shown to the managers a meeting • The grad assistants explained what they were looking for when filling out the paper • Within a week the managers were showing improvement

16. Evaluate the Intervention

17. IOA • I asked my roommate to help me look through the forms to see if she thought they were completed efficiently • For week 5 we agreed 100% • Week 6 = 94% (there was one form that I felt was not completed efficiently and she felt it was) • Week 7 = 100%

18. Evaluate the Intervention • For the intervention 5 managers forms were randomly selected (same as 5 from baseline) • The forms were totaled together • There was a show in increase for efficiently completed paperwork Still not quite 100% but on the way!

19. Recycle (hypothetical) • If we were to continue on we would have a raffle drawing for the opportunity to win movie tickets. • After every shift the facility managers would have to turn their papers into the grad assistant, the GA’s would look over the paperwork • If the papers were filled out efficiently than they would write the facility managers name on a ticket and place it in a box. • Every Friday at noon a drawing would take place to win the tickets.

20. Performance Management Contingency Will lose Opportunity For movie Ticket raffle Complete Paperwork Will not lose Opportunity For movie Ticket raffle

21. Evaluate the Recycle

22. Evaluate the Recycle • When the opportunity to win movie tickets was implemented as a PM contingency the behavior of filling out the paperwork efficiently, increased. • Their performance shows that the opportunity to win movie tickets is controlling their behavior.

23. Personal Experience • I enjoyed every minute of this project • I have a new understanding of BSA • Everyone I worked with at the Recreation Center were very helpful • I would do this again!

24. Manager and Employees’ Experience • I got positive feedback from the directors, grad assistants and the facility managers • They were pleased and are going to continue using this new form in the future!

25. Social Validity • The goals, procedures and results of an intervention are socially acceptable to the client, the behavior analyst and society. • This intervention was a success in terms of meeting the social validity criteria. • By implementing a new form, and the trainings , had an outcome with better communication, helped the managers, the professional staff, and was accepted by myself and society.

26. Survey • 81% said they were aware that the quality of filling out the paperwork needed improvement • 65% felt that this was an issue • 76% felt that the new form allowed them to better communicate with efficiency • 75% thought that the new form was easy to understand • 68% liked the verbal feedback • 84%are now aware of the required standards of their performance • 92% would like the new forms and verbal feedback to continue

27. Questions or Comments???