Building a Strong Safety Culture: Enhancing Workplace Health and Safety

1. Peer Resource NetworkSession One: Creating a Culture of Safety – Introduction to Safety Leadership Updated 2017

2. Connecting Leaders, Sparking Change • What is the Peer Resource Network? • Provide leadership teams with a non-judgemental environment to share and learn about occupational health and safety (OH&S) and return-to-work (RTW) best practices • Connect leadership teams with external resources to support positive change in OH&S and RTW practices.

3. Connecting Leaders, Sparking Change • Core Content: • Defining and understanding safety culture from a real-world perspective. • Learning Objectives: • Be able to define what creates safety culture and safety climate. • Understand the key organizational dimensions that make up a safety culture. • Be able to identify where your organization sits on the spectrum of safety culture • Have an understanding of the tools available to assess safety culture and its relation to workplace injuries as a leading indicator. • Place your organization the safety spectrum using the Safety Culture Framework

4. Defining Safety Culture • Discussion Questions • What does safety culture mean to you? • What does a weaksafety culture mean to you?

5. Defining Safety Culture • Safety Culture is the end product of our: • Values • Attitudes • Behviours Culture is what we create

6. Defining Safety Climate • Safety Climate is about: • Our view or attitude about risk and safety • Gives a “snap-shot” of the culture Climate is what we perceive

7. Why all the fuss about culture? • A strong Safety Culture results in: • ↓ Fewer injuries among staff • ↓ Less staff turnover and higher job satisfaction • ↓ Decreased reliance on “the manager-do” mentality • ↑ More cohesive teams • ↑ Better resident outcomes • ↑ Preventative problem-solving approach • “Culture eats strategy for breakfast” – Peter Drucker

8. What does safety culture look like? Applicationexercise • Questions: • What components are present in your organization that are indicative of a strong safety culture? • What opportunities exist to improve your organization’s safety culture? • What components are present in an organization that are indicative of a weak safety culture?

9. Measuring success • Goal: Decrease injuries, improve safety • Q: How do you know you’ve met your goal? • A: Measure a leading indicator (e.g. safety climate) • Example: Organizational Performance Metrics tool

10. Organizational Performance Metrics Please answer the questions in regards to the percentage of time that each occurs at your organization

11. Culture as part of a spectrum Introduction to SafeCare BC’s Safety Culture Framework • From the SafeCare BC Workplace Health and Safety Culture Framework

12. The Safety Culture Framework • Purpose: • To help understand safety culture as a multi-dimensional concept • To show what varying levels of cultural maturity look like • To assist in self-reflection and encourage discussion about the strengths and weaknesses in staff safety culture • To provide a starting point for the development, implementation and assessment of continuous improvement initiatives • Broken down into 11 different dimensions of safety culture, which can each be described along the spectrum (pathological → generative) • What its NOT: • A performance management or disciplinary tool • A way of assigning blame

13. Culture as part of a spectrum We take staff safety seriously and do something when we have an incident. We are always on alert, considering staff safety issues that might emerge. Why do we need to waste our time on staff safety? We have all systems in place to manage staff safety. Managing staff safety is an integral part of everything we do. • From the SafeCare BC Workplace Health and Safety Culture Framework

14. 11 Safety Culture Dimensions • From the SafeCare BC Workplace Health and Safety Culture Framework

15. Safety Culture Framework: Case Study 1 Applying theory to practiceRefer to PRN Case Study 1 handout on Keystone Care Home • Questions for Group Discussion: • Which dimensions of this organization’s safety culture are strong? • Which dimensions would you prioritize to address and improve in this scenario? • Select one dimension and identify where the organization falls on the spectrum from pathological to generative. What would need to happen to move further along the spectrum to optimize safety? • What evidence or outcomes would indicate that progress along the spectrum has been achieved?

16. Safety Culture Framework: Case Study 2 Applying theory to practice – refer to PRN Case Study 2 handout • Questions to work through in pairs: • Which dimensions of this organization’s safety culture are strong? • Which dimensions would you prioritize to address and improve in this scenario? • Select one dimension and identify where the organization falls on the spectrum from pathological to generative. What would need to happen to move further along the spectrum to optimize safety? • What evidence or outcomes would indicate that progress along the spectrum has been achieved?

17. Safety Culture Framework: Case Study 3 Applying theory to practice – refer to PRN Case Study 3 handout • Questions to work through in pairs: • Which dimensions of this organization’s safety culture are strong? • Which dimensions would you prioritize to address and improve in this scenario? • Select one dimension and identify where the organization falls on the spectrum from pathological to generative. What would need to happen to move further along the spectrum to optimize safety? • What evidence or outcomes would indicate that progress along the spectrum has been achieved?

18. Alternative Exercise: Applying theory to practice – apply the framework to your own organization • Questions to work through: • Which dimensions of your organization’s safety culture are strong? • Which dimensions would you prioritize to address and improve? • Select one dimension and identify where your organization falls on the spectrum from pathological to generative. What would need to happen to move further along the spectrum to optimize safety? • What evidence or outcomes would indicate that progress along the spectrum has been achieved?

19. Conclusion Thank-you &Questions?