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Providing Language Assistance to Persons with Limited English Proficiency

Learn about providing language assistance to Limited English Proficient (LEP) individuals at NASA Headquarters as required by Executive Order 13166. Discover who is covered, the four-factor analysis, requests for LEP assistance, and operating procedures. Obtain information on Language Assistance Officials (LAOs) and Annual Requirements. Direct inquiries to Claudia Silver, the EODM LAO, at Claudia.Silver-1@nasa.gov or 202-358-0936.

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Providing Language Assistance to Persons with Limited English Proficiency

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  1. Providing Language Assistance to Persons with Limited English Proficiency NASA Headquarters Equal Opportunity & Diversity Management Division

  2. Executive Order 13166 Each Federal Agency is required to examine services it provides and develop and implement a system by which LEP persons can meaningfully access those services.

  3. Who are Limited English Proficient (LEP) individuals? • Individuals who do not speak English as their primary language and who have a limited ability to read, write, speak or understand English can be limited English proficient.

  4. Who is covered? • Members of the Public • Visitors • Applicants for employment • Participants in NASA programs, outreach and training events

  5. Four Factor Analysis • The number of LEP persons eligible • The frequency of contact • The nature and importance of the activity • The resources available and costs

  6. Requests for LEP assistance • Statement that an LEP needs oral interpretation and/or written translation services in order to gain knowledge of, participate, and/or obtain the benefits of a NASA conducted program or activity • Can be initiated orally, in writing, or any other format practical for the individual

  7. Operating Procedures • Language Assistance Official (LAO) • Organization Language Assistance Official (OLAO)

  8. Procedures Continued • Refer requests to the designated Organizational Language Assistance Official (OLAO) at least 8 working days in advance • OLAO decides to grant or deny requests

  9. Procedures Continued • If approved, the OLAO submits Form 1681 via email to contract vendor with cc: COTR • Contract Vendor will provide cost estimate • OLAO submits Procurement Request to COTR to cover the estimated cost of LEP services requested.

  10. Procedures Continued • Submit written task orders/requests to Contract Vendor at least 5 working days in advance

  11. LAP Annual Requirements • Annual Assessments • Annual Training

  12. EODM LAO • Claudia Silver • Claudia.Silver-1@nasa.gov • 202-358-0936

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