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Leadership and Communication

Leadership and Communication. Chapter 7 HPR 323. What is Communication?. Communication is a process of exchange that is directed toward conveying meaning and achieving understanding between individuals that leads to changes in behavior of the receiver or receivers.

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Leadership and Communication

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  1. Leadership and Communication Chapter 7 HPR 323

  2. What is Communication? • Communication is a process of exchange that is directed toward conveying meaning and achieving understanding between individuals that leads to changes in behavior of the receiver or receivers.

  3. Interpersonal communication is the process of transferring information and influencing the behavior of people on a one-to-one basis. Organizational communication is the way by which an agency transmits information to its staff and participants concerning its goals. Two types of Communication

  4. What is transactional communication? • Involves more than telling or talking at another individual. • Implies that communication is two-way interaction rather than one-way and, therefore, affects the sender as well as the receiver. • Suggests that people are both sending and receiving messages.

  5. Types of Communication • Verbal • Nonverbal • Written • Electronic-Technological • Visual Symbols

  6. Functions of Communication • Persuasion and Influence • Information • Social and Expressive Relations • Conflict Resolution

  7. Process of Communication Figure 7.1

  8. Perception Model Figure 7.2

  9. Perceptual Selectivity • Intensity • Size • Contrast • Repetition • Motion • Novelty and Familiarity

  10. Physical and Personal Factors influencing perceptions • Environment • Personal Goals • Values • Past Experiences • Personal Evaluation of Hearsay • Social relationships

  11. Figure 7.4

  12. Active Listening • Implies active participation on the part of the listener rather than merely passive absorption of comments made by others.

  13. How to develop Active Listening Skills • Learn to listen to yourself. • Learn to listen accurately and completely • Learn to read body language • Learn to listen courteously. • Learn to give and gather feedback • Learn to accept different viewpoints

  14. Technical Barriers to effective communication • Communication overload • Cultural Differences • Knowledge of what you say • Meanings associated with words, jargon and professional nomenclature • Semantic Language • Short-circuiting • Timing

  15. Perception Barriers • Filtering • Perception Sets • We hear what we want to hear • Trust and Openness

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