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Milestones. Graduate development programme

Milestones. Graduate development programme. Programme Overview Two streams. 1. Strategic. Sales Marketing Finance HR. Year 1 Discover. Year 2 Connect. 2. Operational. Year 1 Discover. F&B Rooms Revenue. Year 2 Connect.

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Milestones. Graduate development programme

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  1. Milestones.Graduate development programme

  2. Programme Overview Two streams 1 Strategic Sales Marketing Finance HR Year 1 Discover Year 2 Connect 2 Operational Year 1 Discover F&B Rooms Revenue Year 2 Connect * Each stream will be uniquely tailored to the individual.

  3. Assessment and Selection Process Selection Criteria Hold a degree Work experience Culturally aware Adaptable Assessments SHL Interview Core Behaviours Placed within one of six hotels in Europe, Africa and the Middle East

  4. Programme structureStream one -Strategic Year 1 Discover Year 2 Connect Year 3 1 3 1 3 1 3 Front Office Sales F&B Revenue Mgt Hsk, Ktc, HR Finance 12 Select a department of preference within: Sales Revenue Management Finance HR Area Office assignment Assistant Manager/Manager* (Level 4/3) * depending on performance PROJECTS Relationships Trust PROJECTS Drive Entrepreneurship

  5. Programme structureStream two - Operations Year 1 Discover Year 2 Connect Year 3 3 1 3 1 3 1 Front Office Sales F&B Reservations Hsk/Ktch/HR Finance 12 Select a department of preference within: Rooms or Food and Beverage Area Office assignment Assistant Manager/Manager* (Level 4/3) * depending on performance PROJECTS Relationships Trust PROJECTS Drive Entrepreneurship

  6. Learning and Development Activities Year 1 Activities Strategic Operations Welcome to MH&R 7 Hospitality Keys 2 x eCornell courses On Job Training Skills Introduction to Revenue Management Introduction to Sales Reservations Sales Welcome to MH&R 7 Hospitality Keys 2 x eCornell courses On Job Training Skills Introduction to Revenue Management Selling Techniques for F&B Selling Techniques for FO HACCP

  7. Learning and Development Activities Year 2 Activities Strategic Operations Strategic Revenue Management Off Job Training Skills Leadership Performance Management eCornell certificate Strategic Revenue Management Account Management and Negotiation Skills Off Job Training Skills Leadership Performance Management eCornell certificate An MBA programme, depending on performance and development need An MBA programme, depending on performance and development need

  8. Preparation timelines 2009 December Hotel Schools SVP HR, Area HR 2010 Assessment, Selection & Placement SVP HR, VP L&D, Area HR and L&D January February March April Offer Hotel May June July Start Corporate Centre Orientation Briefing at Area Office Join the hotel

  9. Programme Overview Summary Year 1&2 Discover & Connect Strategic Assessment & Selection 21 Months of Strategic experience 3 Months of Operational experience Year 1&2 Discover & Connect Operational Assessment & Selection 21 Months of Operational experience 3 Months of Strategic experience

  10. Stakeholders and their responsibilities Corporate HR/L&D Assist with assessment and selection Host the orientation Informally monitoring progress Area HR/L&D Assessment and Selection Progress review twice a year Funding of external development (eg. MBA attendance) Monitoring progress updates Host Area office based project in Year 2 General Manager Administering quarterly review reports Conduct annual performance review Fund salary, benefits and offer hotel based development activities Administer the Win-Win performance agreements at the start of each learning period Review progress each month Head of Department Complete the Win-Win performance agreements at the start of each learning period Reflect and report on progress each month Graduate

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