Medical Risk Management for Meeting Professionals

1. Medical Risk Management for Meeting Professionals A Panel Discussion By: Risk Management Executives & Thought Leaders August 10, 2008

2. Session Description • A senior panel of risk management thought leaders will share firsthand experiences and recommendations designed for anyone who faces the responsibility of coping with medical liability issues at meetings & events. • Skills of a Strategic Meeting Planner from the 2007 Strategic Meetings Management Handbook: • Health and Safety Factors • Risk Management • Security and Emergency Response Planning • Corporate Social Responsibility

3. Session Objectives • Learn the basics of planning for and handling a medical emergency • Learn how to properly evaluate a meeting site and your audience for medical preparedness • Acquire the necessary tools to ensure a safe and risk-averse international program

4. Expert Panelists

5. Health & Safety Attentiveness to factors that impact safety, communication regarding ways to improve safety, and compliance with relevant rules and regulations. Source: 2007 Strategic Meetings Management Handbook

6. Health & Safety

7. International Travel Risks • Medical Risks: • Destination-specific diseases • Injury • Inadequate medical care • Inconsistent emergency services • Counterfeit medications, unsafe blood supply • Language barriers • Natural Events • Political & Civil Turmoil • Myth of “safe” locations

8. Risk Management Analysis, identification, planning and control of those procedures and practices that can adversely impact the business. Outputs include prevention, contingency planning and preparation of alternatives. Source: 2007 Strategic Meetings Management Handbook

9. Common Medical Issues • Most common emergencies include: Sudden Cardiac Arrest, food allergies, asthma attacks and trauma • Non-emergency situations can also intrude upon your meeting / event: sprained ankle, flu, stomach ache, toothache, sore throat, cough, back pain, migraine

10. Security & Emergency Response Planning Planning for and response to security problems and emergency situations. Knowledge of the procedures and methods used to ensure the safety & security of staff and attendees at meetings and events. Source: 2007 Strategic Meetings Management Handbook

11. “The magnitude of a tragedy may be measured by the degree to which it could have been prevented.”

12. “Chain of Survival” • Early recognition and call for EMS • Initiation of basic life support: CPR • Defibrillation • Advanced Cardiac Life Support (ACLS) with drug intervention

13. Venue Challenges • Availability of AED equipment • Maintenance and testing • Training of on-site personnel • Communication / coordination with local EMS for transport and definitive treatment

14. Contingency Planning • Focus on principles of the event, not the details • Know that communication failures will occur • Empower people with both responsibility & authority • Benefits of an effective plan: • Coordination in a time of uncertainty • Minimize liability • Speed return to business

15. Corporate Social Responsibility A concept whereby organizations consider the interests of society by taking responsibility for the impact of their activities on customers, suppliers, employees, shareholders, communities and other stakeholders, as well as the environment. This obligation is seen to extend beyond the statutory obligation to comply with legislation and sees organizations voluntarily taking further steps to improve the quality of life for employees and their families as well as for the local community and society at large.

16. Question & Answer Session

17. Thank You for Your Attendance and Involvement in Today’s Panel !