Cutting edge OpenText Services can support you to steer ultimate value from your ECM solutions

1. Cutting edge OpenText Services can support you to steer Cutting edge OpenText Services can support you to steer ultimate value from your ECM solutions ultimate value from your ECM solutions Who can help you maintain your OpenText ECM solution? Whether you’re doing it all on your own, looking for more affordable consultants, or you’re just not satisfied with the quality of your current consultants, a well-established OpenText hosting provider can be an effective outlet for you. Admittedly, maintaining OpenText ECM applications without proper professional support can be a challenge for many organizations. Here’s how we solve our customers’ pain points and get things done better and faster while keeping costs low and high quality. A Successful Approach to Problem A Successful Approach to Problem- -Solving Solving When our customers contact us with support for their OpenText applications, we ultimately provide them with a hassle-free experience.

2. That means they don’t have to deal with everything from event management to system performance and security audits. Our team of OpenText consultants is working on ongoing incident tickets with no issues outstanding. Our SLA defines the availability of Support Advisors and response times for 1st, 2nd, and 3rd tier support. So when a problem arises, you can expect it to be dealt with in the shortest possible time. One of our main goals, in addition to incident resolution, is to prevent problems before they disrupt your vital business processes. That’s why we offer high-quality proactive support predicated on system monitoring and regular health checks. This enables our customers to gain uninterrupted performance of their enterprise content management systems and avoid software failures. Due to new business or legislative requirements, our customers often need to enhance their OpenText systems to maintain a competitive

3. advantage in a rapidly changing market. Therefore, as part of our professional services, we also help them customize solutions to meet their changing needs. This includes developing new document forms, workflows, statistical reports, dashboards, and integrations with the company’s third-party systems. On the other hand, when we are contacted by companies who are not fully satisfied with their OpenText solution implementation, our team of experts conducts an in-depth analysis of the system. They identify bottlenecks and vulnerabilities and perform critical fixes immediately. It’s a mandatory part of the deal that we always execute when we’re not the ones integrating the solution into your business ecosystem. Effective Cooperation Model Effective Cooperation Model Our team of OpenText Managed Services consultants is working under a hybrid model. This means that much of the work is done remotely, with consultants meeting with clients onsite as needed. As for the pricing model, it’s very transparent and predictable — we offer the best value for money. Costs are based on the actual time spent on the project and the employee’s hourly rate. Get the most value from your Solutions Get the most value from your Solutions So, when it comes to hiring an OpenText hosting partner, you don’t need to choose between reliable, experienced, and affordable companies. You get all the above benefits from one provider. Bentech has been in the business for over 12 years and has amassed a wide

4. range of best practices that have proven effective for many of our clients. Talk to our Experts Talk to our Experts Don’t hesitate to email discuss your specific business needs one-on-one. we will be happy to advise you on effective enterprise content management and provide you with high-quality application hosting using our experience gained from similar projects. email our experts or schedule a meeting below to