Examples of Intelligent Automation for your Organisation-2

1. Examples of Intelligent Automation for your Organisation-2 What is intelligent automation? Does it use artificial intelligence? And most importantly, how can I apply it to my organization? For many business leaders, intelligent automation (IA) is an exciting initiative. This big picture has been thrown around future leadership summits. “Intelligent automation is the future. It’s the next big thing,” he says. “You can’t compete without it.” And they are right. But while it is true that intelligent automation can be a game- changer, first your organization needs to understand what it is and how it can contribute to achieving your business goals. Intelligent automation is remarkable and ready to make an effective difference in almost any industry, from banking and insurance to healthcare and back-office departments. But before we get to the “how”, let’s get to the “what”.

2. Intelligent automation examples Intelligent automation can be an important part of your business but identifying where it can make the most impact. For many organizations, taking advantage of IA starts with their content services platform, which provides a complete overview of all the content that is needed to deploy an intelligent automation solution quickly and efficiently۔ In this environment, IA can provide information, reduce costs, improve speed and accuracy, and eliminate barriers. Let’s take a brief look at smart automation solutions — and how you can make them work. 4. Customer communication management Customer Communication Management (CCM) is a fast and powerful way to enhance both customer and employee experiences. After all, communication is the key to any great organization. A high-powered CCM system will: Categorize, tag, and summarize content for easy use. Automatically create and distribute personal correspondence and custom documents. Intelligently communicate with the right people at the right time, in the right format or interface Use case: A few years ago, the Department of Labor and Industry's mail system became obsolete, and important processes such as the provision of unemployment insurance were cumbersome and inefficient. However, once it deployed an automated CCM solution, the department noticed that its team could wait from the end of the integration process for hours to just 10 or 15 minutes - and with better results. For example, the department used Microsoft Word Mail Merge to prepare every communication for recipients, but this allowed staff to make changes to the entire

3. document, which would affect the integrity and consistency of the brand. An agreement was reached. The automated CCM solution fixes this by allowing access to only the essential parts of the document where users need to make changes. All other aspects like font size, address location, etc. Stay tuned to ensure consistency. 5. Automatic retention and destruction of documents and records Doctor examining X-rays on a digital tablet Healthcare, HR, banking, and insurance are industries that are rapidly benefiting from the automatic retention and destruction of documents as compliance requires record management. If your organization stores information that may be personal, confidential, and/or subject to regulations, you need a high-performance record management automation tool. Find Qualifications: •Automate all retention tasks including approval, transfer to storage, legal holdings, archiving, and deleting. •Provide defensible audit trails for the entire life cycle of your record. •Apply aggregate, updated retention rules and references to all relevant documents. •Make sure the data contained within the documents stored anywhere in your system is compliant. •Automate document destruction by regulatory guidelines Use case: A popular chain of convenient stores throughout the Midwest had a low- performance document retention system that made file management hard and inefficient for its more than 21,000 employees. To rectify the situation, the organization expanded to HR after testing the intelligent automation capabilities in its accounts payable department. The solution allows the HR team to develop document retention policies that ensure that information is kept only if necessary, and with role-based security, data is more secure than ever. A practical strategy for adopting Intelligent automation Intelligent automation and its various practical deployments is a bigger concept than just technical performance. It goes beyond dollars and cents, and even business goals, to the satisfaction of an organization's employees and customers.

4. It is a strategy to improve everyday lives - and as a result, business outcomes - for the people you need to succeed. So, the next time your leadership team throws a big picture around technological advancement, ideas for the future, in the name of innovation and development, think of intelligent automation. Intelligent automation is here now, and it's only going to get more and more important for the success of your business in the future - in part because our workforce is changing and fluctuating at the same pace as innovation. It should be maintained, but also because it helps us to benefit. Our employees out of busywork.