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Getting Started

Getting Started. Session Objectives Key Facilitation Skills The Facilitation Principles The Facilitator’s Methodology Ground Rules . Session Objectives. Define the role of a facilitator Identify key facilitation principles Describe best practices related to each principle.

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Getting Started

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  1. Getting Started Session Objectives Key Facilitation Skills The Facilitation Principles The Facilitator’s Methodology Ground Rules

  2. Session Objectives • Define the role of a facilitator • Identify key facilitation principles • Describe best practices related to each principle

  3. Your Objectives • If you have facilitated before …What are the key areas for which you would like to have better techniques? • Or, if you haven’t …What are the skills that you would like to have learned from this class?

  4. The Principles Summarized Principle 1.PREPARING FOR SUCCESSCover All the Bases Principle 2. GETTING THE SESSION STARTEDInform, Excite, Empower, Involve

  5. A3. The Principles Summarized Principle 3. FOCUSING THE GROUPEstablish the Course, Avoid Detours Principle 4. RESPECTING THE POWER OF THE PEN Use It, Don't Abuse It, Make It Theirs

  6. The Principles Summarized Principle 5. INFORMATION GATHERING Know Your Tools and How to Use Them Principle 6. MANAGING DYSFUNCTIONConscious Prevention, Early Detection, Clean Resolution

  7. The Principles Summarized Principle 7. CONSENSUS BUILDINGGenerate a Consensus- Focused Process Principle 8. KEEPING THE ENERGY HIGHSet the Pace, Anticipate Lulls, React Accordingly

  8. The Principles Summarized Principle 9. CLOSING THE SESSIONReview, Evaluate, Close, Debrief Principle 10. AGENDA SETTINGAdapt Your Agenda to Address the Need

  9. The Facilitator’s Methodology

  10. Ground Rules Always open for questions The Open Issues list One conversation Start on time, end on time No beeps, buzzes, or ringy-dingies

  11. The Facilitator’s Role • Director/Guide • Motivator • Bridge Builder • Clairvoyant • Peacemaker • Taskmaster • Praiser

  12. How a Facilitator Prepares What are the most important things for the Meeting Leader to KNOW in planning for the meeting? ?

  13. The 3Ps of Preparation • PURPOSE – Why are we having this session? How does this session fit into the overall project objectives? • PRODUCT – What are the key results you would like to achieve? • PROCESS – What steps will get us there?

  14. The Power of the Pen Use It, Don’t Abuse it, Make it Theirs

  15. 7 Deadly Sins of Facilitation The facilitator: • Chooses which comments merit recording • Records his/her own interpretation • Permits group to wander from objective • Permits ground rules to be broken • Is perceived as losing neutrality • Speaks/tolerates emotionally charged words • Allows atmosphere of distrust or disrespect

  16. If what is said is incomplete … If what is said can be improved upon … If what is said is not what you were looking for .. If what is said is obviously wrong … Still Record It!! Record what is said regardless of value or completeness Recording says “Thank You” Use questioning techniques to refine One Exception: Write First, Discuss Second Redirect!

  17. Write What is Said • Record as many of the speaker’s words as is necessary • It is not necessary to record all the speaker’s words • Make sure that what you write is clear, complete, and can stand alone • If you are not certain what was said, playback and ask for confirmation • Ask for the “Headline”

  18. Avoid Lulls While Writing • Begin writing as soon as they start speaking. • Repeat what they say as you write. • Ask them to repeat. • Ask a direct probe.

  19. Information Gathering Techniques Know Your Tools and How to Use Them

  20. Ask Great Starting Questions • The Starting Question is the question the facilitator asks prior to the participants responding • Three parts to a great starting question: • Begin with an image building phrase (“think about”, “imagine”, “consider”, “if”) • Extend the image so that it is vivid • Ask the direct question to get the information you want

  21. Practice Type B Questions Form Type A and Type B questions for the following: • Personal objectives for this class • Steps in the current process • Problems with the current process • Potential improvements to the process

  22. Redirection Question Purpose: Get Back on Track The point is not relevant to the current discussion “That’s a good point. Can we put that on the issues list?”

  23. Playback Purpose: Confirm Understanding Give the speaker assurance that you understood the point “It sounds like what you are saying is … Is that right?”

  24. Leading Question Purpose: Lead to Other Thoughts You want to guide the group to other solutions or to an area that has not yet been discussed “Are there solutions in the area of …?”

  25. Prompt Purpose: Keep the Ideas Flowing The group has temporarily stalled and needs prompting “What else? We have [x], [y], and [z] …what else?”

  26. Float an Idea Purpose: Give a Possible Solution A potentially suitable solution has been overlooked “What about …What are the benefits?”

  27. Dysfunctional Behavior Conscious Prevention, Early Detection, Clean Resolution

  28. Dysfunctional Behavior

  29. Understand Dysfunctional Behavior Dysfunctional behavior is any activity by a participant which is consciously or unconsciously a substitution for expressing displeasure with the session content, the facilitation process, or any outside factor.

  30. Late Arriver / Early Leaver Loudmouth Storyteller Drop-out Whisperer Workaholic Nay-sayer Verbal Attacker Door Slammer Physical Attacker Dealing with Dysfunction

  31. Keeping the Energy High Set the Pace, Anticipate the Lulls, React Accordingly

  32. Standard Lullaby Times 8:00 AM 5:00 PM

  33. Direct questions to specific individuals Use the standing method to brainstorm Have people stand to ask a question Pass a toy between speakers Get participants to clap After each person gives objectives At the end of each agenda item Before every break Keeping the Energy High Don’t let the clapping subside!

  34. Closing the Session Review, Evaluate, Close, Debrief

  35. Event Mentor

  36. Getting Started • Facilitators Role • Brainstorming Objectives • Key Facilitation Tools & Sessions • Ground Rules • The Facilitator-in Training Role

  37. The Facilitator’s Role

  38. You Are The Expert Trends Luncheon Networking Reception Brainaid Center Networking Directory Restrooms Table Layout of the Main Room

  39. Attendees can only receive the code from a Multifamilypro team member. If you have the information please do not give it out!

  40. Binder & Session Review • Locate Your Table Number

  41. Slot 1 • Facilitator Kit Set-Up Sheet • Slot 2 • 1 Facilitator Rating Survey Bag • Facilitator Rating Slips in Ziploc • 3 Facilitator Training Ribbons • with Qualifications • 2 Self Promoting Slips • Slot 3 • Paper and 1 Legal Pad

  42. Opening the SessionConducting the Session

  43. Key Facilitation Tools

  44. Idea Design Session Topic Idea Design Directive Facilitator Rating Survey Table Change

  45. Introductions Please state your name, organization, how long you’ve been in the industry and your favorite reality TV show.

  46. Session One Quick Fire Challenge The purpose of this challenge is to reinvent the idea assigned. 10 minutes

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