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Co-browsing, Content Share and Video Chat Technology for Personal Customer Service

VeriShow.com is rich media interactive Customer Service SaaS based platform that provides organizations with a host of tools to engage customers in a live session while searching for products or services. The main benefit is the ability to engage with a customer in person as if he or she walked into your store. There is no need to download and install any software on neither side. The vendor can talk to the customers via video chat (one way or two), show them off line materials (i.e. documents, video clips) and even process a transaction online if so needed. They can co-browse web pages securely even after the customer logged in as well as sharing their screen. There is a set of apps that can be used in a session and ability for customers to call for live personal help directly from the vendor’s web site (on PC or Mobile). The solution is also designed for in store kiosks. <br><br>The platform provides capabilities such as: <br><br>• Textual Chat <br>• Audio / Video Chat <br>• Web to phone <br>• Co-browsing (proprietary solution) <br>• Screen Sharing <br>• Agent to client document sharing <br>• Client to agent document sharing <br>• Video clip sharing <br>• Form completion <br>• Interactive whiteboard, and more.

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Co-browsing, Content Share and Video Chat Technology for Personal Customer Service

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  1. VeriShow Co-browsing, Content share and Video chat technology for personal customer service 2017 VeriShow - The personal engagement solution

  2. Mission To combine directional language with visual cues to improve the enterprise’s efficiency, increase sales and build customers’ loyalty. Patented, secure direct Co-browsing technology combined with content their site sharing applications integrated with rich Omni Channel solution. www.verishow.com

  3. Company: HBR Labs, Michigan US LLC with R&D facilities in Israel Solution: VeriShow CRM Integration:  Salesforce, Oracle, Microsoft Dynamics Granted Patents: Unique cobrowsing technology protected by patents (US Patent No. 9,043,386 and 9,323,730) www.verishow.com

  4. Technology: leading edge worldwide Multi Communication Channels Rich Audio & HD Video, Web to Phone & Text Chat Co-Browsing Secure website Co-Browsing guided by a service agent Content Sharing Work together on Shared documents, Forms, Images and Video Clips Best of Breed Customer Engagement Platform Screen Sharing instant Screen Sharing, Share entire desktop, or single window

  5. Start a Session flows and services Chat Scenario Traditional chat based flow Can be escalated to video Chat VeriShare Agent uses remote customer Video capabilities for support services VeriTalk Phone call flow where agent can invite customer to work on Content while communicating over the phone

  6. VeriTalk Secure co-browsing, content sharing, screen sharing, video broadcasting while communicating over the phone To learn more, please visit https://www.verishow.com/veritalk/ Customer’s unique session ID 67700 Agent dashboard

  7. VeriTalk: In session perspective TheWorld TheWorld Agent side Client side Agent and client cobrowse or work together on the same document while speaking on the phone.

  8. VeriShare Real time support by communicating events using live video and letting agent take remote snapshot

  9. VeriShare Example: Insurance claim department Client communicates event via video to his Insurer’s claims department soon after the accident The agent sees the damage instantly and can ask questions and take pictures while in the session.

  10. VeriSharefor Insurance The agent sees the damage instantly and can ask questions and take pictures while in the session.

  11. VeriShow Customer side Agent side All capabilities combined: Video chat, Co-browsing, Document share and work together as well as agent and customer screen sharing.

  12. Integration with 3rd Party CRMs TheWorld TheWorld Customer side Agent side • Chat on the left • VeriShow’s apps are available to Agent Chat communication

  13. Some of VeriShow’s Interactive set of apps VISITOR'S DOCUMENTS CO-BROWSING Co-Browsing lets participants browse the same website together. Agents can help customers find information, or complete a transaction. It supports mouse cursor and navigation sync, field masking, browsing behind login and data preservation. This app enables visitors to upload their documents to the session. The document (Office and PDF or image files) can be viewed and annotated by the agent and customer and both participants can then save the document for future reference. FORM COMPLETION FILE SHARING This app allows the agent and customer to share and review together in real time documents that reside outside a web site.  The app supports Office, PDF documents and image files. The Form Completion app lets the agent and customer to complete forms together collaboratively and the save them. As part of this app, an electronic signature can also be used. WHITEBOARD SCREEN SHARING This WebRTC-based app is designed to let agents share their screen with participant. The broadcast of their desktop (window or application) allows the visitor to view data or an application on their screen. The Whiteboard allows to draw, take notes and create content together that can be also saved. This application comes with an easy to use set of annotation tools.

  14. Technology Advantages Plug and play– easy to use SaaS for agent client Scalable– Mobile, Desktops & Kiosks Website/ Industry agnostic Integrate-able with CRMs & 3rd party solutions

  15. Omni channel • Phone- during a phone conversation the agent and customer can be joined in cobrowsing. • Text chat - standard live text chat that can be escalated to co-browsing. • Video chat- Chat can be escalated to one or two-way audio or video chat (optional recording). • communicate.

  16. Runs on any device Mobile – Chat And Video Chat • Text Chat- • iOS and Android mobile browsers. Mobile Desktop Example: Kiosk station

  17. www.verishow.com

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