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VeriShow.com is rich media interactive Customer Service SaaS based platform that provides organizations with a host of tools to engage customers in a live session while searching for products or services. The main benefit is the ability to engage with a customer in person as if he or she walked into your store. There is no need to download and install any software on neither side. The vendor can talk to the customers via video chat (one way or two), show them off line materials (i.e. documents, video clips) and even process a transaction online if so needed. They can co-browse web pages securely even after the customer logged in as well as sharing their screen. There is a set of apps that can be used in a session and ability for customers to call for live personal help directly from the vendor’s web site (on PC or Mobile). The solution is also designed for in store kiosks. <br><br>The platform provides capabilities such as: <br><br>• Textual Chat <br>• Audio / Video Chat <br>• Web to phone <br>• Co-browsing (proprietary solution) <br>• Screen Sharing <br>• Agent to client document sharing <br>• Client to agent document sharing <br>• Video clip sharing <br>• Form completion <br>• Interactive whiteboard, and more <br><br>The solution and its features are modular and can be tailored to match the vendor specific requirements.
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VERISHOW OVERVIEW Multi Communication Channels Rich Audio & HD Video, Web to Phone & Text Chat Co-Browsing ContentSharing Secure website Co-Browsing guided by a service agent Agent Customer Content Sharing Work together on Shared Documents, Forms, Images and Video Clips Best of Breed CustomerEngagement Platform Screen Sharing Instant Screen Sharing, Share entire desktop, or single window
