VeriShow - Overview - 2015

1. Overview & Introduction CONFIDENTIAL VeriShow’s Multi-channel platform For personal engagement

2. Personal Engagement Technology for Live Support Our Vision: Be the leading live personal engagement technology solution for a world where people need more and better personal online customer service than they get offline. VeriShow is an interactive customer service SaaS platform that provides organizations with a host of tools to engage customers in a live session. The platform can be used to help online customers while searching for products or services, by companies that provide online expert advice as well as by companies that want to provide on-premise kiosk stations with remote live help. Tier 1 clients include global companies such as in the cosmetics, transportation and financial sectors. VeriShow® is protected by an engagement patent (US Patent No. 9,043,386). About HBR Labs www.verishow.com

3. Introduction VeriShow is an easy–to-use live interactive platform for businesses and organizations that want to deliver a personal, high-touch customer experience. VeriShow isapplications-based solution. The multimedia communication and collaborative apps (below) designed to engage visitors in the most effective way.

4. How does it work? Most sessions would first start with chat or video chat and then based on the conversation’s context, expand to include co-browsing and content sharing An agent (the lady) and a customer communicating via video chat in real time In addition to video chat, the agent can co-browse or share content with customer www.verishow.com

5. Benefits • Increase Sales and Average Order Value • Deliver Unparalleled Customer Service • Improve first-contact resolution rate • Increase Productivity: your team gets more time! • Modular App-based Solution: you select what you need. • Integrates with Customer Service solutions such as: Salesforce, LivePerson, Zendesk, Wordpress • Vertical focus solution: Financial Services, high-end retaile, healthcare, education and government • Apersonal live engagement • platform that allows: • Personal selling and the ability to provide instant customer service help • Expert advice sessions for consultation www.verishow.com

6. Verishow’s set of apps to choose from VISITOR'S DOCUMENTS CO-BROWSING Co-Browsing lets participants browse the same website together. Agents can help customers find information, or complete a transaction. It supports mouse cursor and navigation sync, field masking, browsing behind login and data preservation. This app enables visitors to upload their documents to the session. The document (Office and PDF or image files) can be viewed and annotated by the agent and customer and both participants can then save the document for future reference. FORM COMPLETION FILE SHARING This app allows the agent and customer to share and review together in real time documents that reside outside a web site.  The app supports Office, PDF documents and image files. The Form Completion app lets the agent and customer to complete forms together collaboratively and the save them. As part of this app, an electronic signature can also be used.

7. WHITEBOARD VIDEO SHARING The Video Sharing app allows participants to share, view and review in real-time video clips such as of product demonstration.  The app supports common video files formats. The Whiteboard allows to draw, take notes and create content together that can be also saved. This application comes with an easy to use set of annotation tools. LIVE VIDEO FEED SCREEN SHARING This WebRTC-based app is designed to let agents share their screen with participant. The broadcast of their desktop (window or application) allows the visitor to view data or an application on their screen. This app allows agent to use a second camera to show the visitor real-life objects in real-time. VISTOR'S CAMERA CHAT TRANSLATOR The Chat Translator app lets participants communicate in two different languages in case needed. The Chat Translator is based on Google Translate's engine. The app lets agents use the participant’s camera to take snap shots of objects or themselves (e.g. proof of ID).

8. Text chat - standard live text chat that can be escalated to video chat, content sharing and co-browsing. • Video chat– One or two-way audio or video chat. WebRTC is used whenever possible for interactions on PCs and mobile devices (browser-based or in-app SDK), with the aim to deliver low latency and high-quality. • Web-to-phone– Customers can be connected from their browser or phone to a vendor's phone to communicate. Communication Channels - options

9. Multiple interaction flows with agents – On site call buttons, e-mail invite, phone invites. • Monitoring and rating websitevisitors – Relevant information can be viewed prior and during the session. • Proactive invite - Customers can be invited to join a session after spending a certain amount of time on the site. • Setup options – Agents can be set up based on their groups/skills and assignments (e.g. Sales vs Support groups). • Reporting – Up to date analytics dashboard with in-depth reports. • Session History – Chat transcripts, in session activities and (optiona) video chat recording. • Security –VeriShow is being audited regularly by a third-party security auditor. VeriShow Management Features www.verishow.com

10. White Labeled Solution • White Labeled Visitor Experience • Chat and session window, actual interactive sessions and invite email will not have the VeriShow logo or name. • Backend look and feel • Certain aspects of the VeriShow account backend such as logo and colors can be customized. • Custom login page • an optional custom login page with your company's look and feel can be created to be used by your agents.

11. Video Chat – •  Android –Chrome browser in mobile Mobile – Chat And Video Chat • Text Chat- • iOS and Android mobile browsers. Customer side: browser-based solution – Customer communicates with agent via chat and video chat

12. Mobile – Cobrowsing Available on Android and iOSon Chrome Companies and consumers want to be able to interact in-person as well as to co-browse. The VeriShow platform allows such communication .

13. VeriShow on-Premise Interactive Kiosks • VeriShow’s iLiveKiosk provides a comprehensive answer to a growing need of organizations for in-store live multi channel customer service stations. In those stations a remote agent helps address a customer need for help while on premise. • iLiveKiosk’s Main Features • Text chat and/or audio video chat • Co-browse websites in real-time • Share documents, images and videos and video files • Share screen, window or application • Complete forms together • Help complete transactions www.verishow.com

14. VeriShow On-Premise Kiosk solution cont. No need for special computer or equipment A kiosk station can be run on a standard PC or a powerful Windows-based tablet as Microsoft Surface Pro III with a 3 or 4g connection. Most affordable on-premise kiosk solution The VeriShow kiosk can either be set up for a short (for example, special promotional event) or long period of time without a major capital investment. Easy to use The agent can choose to engage the customer or not based on their criteria. At the end of the session, the solution automatically returns to the default window so that the next customer can start engaging in a new session.

15. System Modularity and APIs • The platform is modular and features can be added or removed based on the business requirement. • VeriShow's features can also be provided via an API (or SDK in some cases) for seamless integration with other solutions: • Video Chat - one or two way video or audio chat, with customized look and feel. • Website co-browsing - standalone co-browser to allow and agent and customer co-browse a website • Content sharing / Screen Sharing - any of VeriShow's content sharing and collaboration capabilities can be integrated into other solutions www.verishow.com

16. USE CASE SCENARIO: FINANCIAL INDUSTRY A bank decided to provide assistance to its clients when they visit their web site by allowing the agent to co-browse the bank’s site together with the client. Using VeriShow’s secure co-browser, the agent is able to help the customer navigate to the right page. Certain fields of information are masked so only the client can see the information, yet the agent can provide the needed online help. Communication can take place via text chat, video chat or over the phone. This results in a satisfied customer, the bank resolving a customer need quickly (shortening support process and saving costs) and more revenues generated from completed transactions (such as loans).

17. USE CASE SCENARIO: ONLINE RETAIL A global retailer in the jewelry industry is offering personal live help to better serve customers who are interested in their high-end line of jewelry products. The consumer calls in from their digital device and a representative can help in finding the right diamond to meet their needs. The experience includes the usage of video chat as well as co-browsing. Customers report that they are very satisfied with the service. www.verishow.com

18. USE CASE SCENARIO: CAR DEALERSHIP A local car dealership in the Midwest has been looking for a new way to sell cars online. The interaction can start on the web or a call from the site can ring at the dealership's phone. No online inquiry remains unanswered. VeriShow can also pass the vehicle details in which the customer is interested in to the agent at the start of the interaction, which makes the sales process more effective! When interacting with the customer, the agent can share brochures, complete relevant documents as well as co-browse the site. A simple inquiry can end up as an online sale or a visit of the customer to the dealership showroom. www.verishow.com

19. USE CASE SCENARIO: HEALTHCARE A local Healthcare practice in New Jersey has been using VeriShow to help prepare its patients for medical procedures planned to be taken place at the practice a few days later. The patient contact the nurse directly from the practice’s website and the nurse communicates with the patient via video chat while reviewing related materials using the offline co-browsing functionalities such as share document app. At the end of the session, the patient acknowledges through an electronic signature that he or she received the information. By using this method, the patient avoids the need to come to the practice and wait, or go through a lengthy phone conversation, and the nurse reduces time needed to prepare the patient, by interacting with them in person. “VeriShow quickly improved patient access and decreased endless phone calls that often left patients on hold ..... VeriShow is an excellent solution to the growing demands placed on the healthcare industry.” Advanced Gastroenterology of Bergen County, June 2015

20. Use Case Scenario – Real Estate A large Real Estate company in Asia with a significant amount of properties was looking for a way to become more efficient in discussing deals with interested parties. By using VeriShow, the company is able to interact in-person with prospects and show them brochures online. The company continues to grow and expanding the services it offers with VeriShow. www.verishow.com

21. Agent is annotating the image and explains the product details to the customer in real-time

22. sales@verishow.com 1-855-427-5227 www.verishow.com