Hotel Industry ABC

1. Hotel Industry ABC Joy

2. Hotel Types • 1. Inn • 2. Bed and Breakfast • 3. Resort • 4. Motel

3. Inn Inn Establishments where travellers can procure food, drink, and lodging

4. Bed and Breakfast

5. Bed and breakfast • also known as B&B, is a term, originating in the United Kingdom, but now also used all over the world, for an establishment that offers accommodation and breakfast, but usually does not offer other meals. Typically, bed and breakfasts are private homes with only one or two bedrooms available for commercial use.

6. Resort

8. A resort is a place used for relaxation or recreation, attracting visitors for holidays. • Resorts are places, towns or sometimes commercial establishment operated by a single company. • Such a self-contained resort attempts to provide for most of a vacationer's wants while remaining on the premises, such as food, drink, lodging, sports, entertainment, and shopping

9. Motel

10. Entering dictionaries after World War II • the word motel, a compound of motor and hotel, referred initially to a type of hotel in Columbia, a single building of connected rooms whose doors faced a parking lot and, in some circumstances, a common area; or a series of small cabins with common parking.

11. As the US highway system began to develop in the 1920s, long distance road journeys became more common and the need for inexpensive, easily accessible overnight accommodation sited close to the main routes, led to the growth of the motel concept

12. Listening • 1. 1. listen to the tape, decide what each conversation is about and mark (Y) where appropriate.

13. Other Types • Commercial hotel • Convention hotel • Airport hotel • Resident hotel • Boatel

14. Hotel Classification • All Danish hotels: associated with HORESTA have at least 40 beds have been classified on a scale ranging from 1-5 stars. • The classification scheme: based upon objective criteria, i.e. the presence or absence of a wide range of facilities and services. not indicative of subjective features such as atmosphere, quality of food and service, location or view.

15. No Stars:The hotel is a member of the industry organization, HORESTA, but has chosen not to be part of the star classification.

16. The hotel has been classed as 1 star by HORESTAnecessary furniture for staying away from home. a wash basin in every room the hotel offers breakfast.

17. The hotel has been classed as 2 stars by HORESTAnecessary furniture for staying away from home. a wash basin in every room some rooms have ensuite bath and toilet facilities Breakfast is offered.

18. The hotel has been classed as 3 stars by HORESTAEvery room has its own ensuite bathroom as well a work desk, TV and radio. The hotel offers access to a computer with internet access. Larger hotels offer non-smoking rooms.

19. The hotel has been classed as 4 stars by HORESTA The general interior decoration is of a high standard. Rooms contain a minibar, TV with international channels and comfortable furniture. Rooms with internet. The hotel contains a restaurant and the reception is staffed at all hours.

20. The hotel has been classed as 5 stars by HORESTALuxurious interior. All rooms have air conditioning, safety box and internet access. The furniture is comfortable and of a high quality. The hotel contains a restaurant and a staffed gym or indoor swimming pool. The reception is staffed at all hours.

21. Issue: One single international hotel classification scheme?? • National Level: • HORESTA the Danish Hotel Association • The Israel Hotel Association

22. IH&RA Position • International Hotel & Restaurant Association (国际饭店与餐馆协会) • IH&RA believes that setting up an international hotel classification scheme is an unfeasible and ill-founded undertaking. • Hard and fast quantitative criteria (eg room size, height of ceiling, construction standards, language proficiency, etc.) vary from country to country

23. Dialogs • Aim of the hotel business • Requirements for hotel staff • Management and service

24. Saint Witz Hotel

25. New words • Ambition • Mission • Neat and smart • Courteous • Cooperative • Hatch • Essence • Joint-venture • Linking pin

26. Courteous:Courteous implies courtliness and dignity: • e.g. “If a man be gracious and courteous to strangers, it shows he is a citizen of the world.” ---Francis Bacon “如果一个人对陌生人能温儒典雅，这表明他是一个世界公民” ---弗朗西斯·培根

27. Polite:Polite implies consideration for others and the adherence to conventional social standards expected of a well-bred person: Polite暗含着关心他人和遵从有教养的人期望的传统的社会标准： • e.g. “It costs nothing to be polite.” ---Winston S. Churchill “举止文明得体是不花费本钱的” ---温斯顿·S·邱吉尔

28. Cooperative: • Co-: together; mutually • e.g: co-exist; coauthor • Hatch: • e.g: ~~ eggs ~~ a plot

29. The Hotel Industry • Definition of a hotel • Five most essential divisions • Service and facilities provided • Serving guests is an art

30. New words • Proprietor: • One who has legal title to something; an owner. • e.g. a copy right proprietor • Feature (vt.) • e.g. this new engine features high speed and small size.

31. Familiarity • An excessively familiar or informal act; an impropriety. • E.g.Familiarity breeds contempt。 亲不敬，熟生蔑 Good fences make good neighbors. 一篱间隔，友谊常青

32. Consolidation • Role-play • Divide the class into 4 groups • Each student writes down what he/she thinks the interviewer is the most concerned about. • Select several pairs of students to perform a job interview, with the questions they have prepared by themselves.

33. Homework • Review the new words and phrases in this unit • Preview unit 2