Tools & Techniques

1. Tools & Techniques An introduction to NLP Ian Govier (Facilitator)

2. opportunitynowhere

3. Establishing & maintaining rapport Examining basic NLP operating principles Influencing through appropriate language Overcoming barriers & creating well-formed outcomes Workshop Outline Exploring pre-suppositions & changing belief systems Creating effective resource states Perceptual positioning

4. Getting to know each other (a little better)

5. So what is NLP? Neuro – your thinking processes, the way you use your senses of sight, hearing, feeling, taste and smell to understand what is happening around you; Linguistic – your words, the way you use language and how it influences you and those around you; Programming – your behaviour and the way you organise your ideas and actions, which produces expected and unexpected results.

6. At the heart of NLP is a wide range of methods and models that offer an understanding of how people think, behave and change. It offers a flexible approach which brings about positive, fast change in individuals and organisations and empowers them to adapt to an ever-shifting world.

7. NLP Key Principles Know what outcome you want to achieve. Have a resourceful state and sufficient sensory acuity (awareness)to know if you are moving towards or away from your outcome Have sufficient flexibility of behaviour so that you can vary your behaviour until you get your outcome. Take action now!

8. Three Key Skills

9. Grp Ex

10. What do I want to ACHIEVEorCHANGEas a result of this workshop?

12. The map is not the territory There is no failure, only feedback Some NLP Operating Principles You already have all of the resources If you always do what you’ve always done, you’ll always get what you’ve always got It’s not what happens to you, but what you do with it that determines your experience

13. We are where we are as a result of the choices we make Behind every action is a positive intention Some more NLP Operating Principles If you don’t know, who would know The meaning of a communication is the response you get If someone else can do it, you can learn to do it too

15. NLP & the Structure of Experience

16. What would I I do differently next time?

17. I experience a situation My physical senses Previous experiences (learnings) Beliefs and Values The meaning I attach How I react Filters of Perception (or what do I pay attention to)

18. Representation Systems (The Languages of the Mind) SeeVisual Hear Auditory FeelKinaesthetic VAK LS & Exs

19. Between what happens to us and our response to it… …..is our freedom to choose our response

20. We can’t choose the other person’s response. What we can do is… INFLUENCE their response

21. The door to INFLUENCE opens from the inside

22. 38% Tone of voice Communication Influence 55%Body Language 7% Spoken Words

23. Matching Body Language Matching Voice Matching Words Rapport Skills

24. Matching Body Language Rapport Skills

25. Matching Body Language Body attitude Body posture Gestures Speed of movement Facial expression Eye contact

28. Body Language Quiz

32. Sensory Acuity & Micro Signals

33. Eye Accessing Cues

35. 2 Truths & a Lie!

36. Matching Voice UsingRapportto Improve Working Relations

37. Matching Voice Volume Speed Pitch Tone

38. Matching Words UsingRapportto Improve Working Relations

39. Matching Words If a person calls it a ‘spade’, you call it a spade and not a shovel!

40. Lunch Time

41. Let’s Take a Further Look at Language

42. Deletions • Distortions • Generalisations

43. Deletions

44. Distortions

45. Generalisations

46. Let’s listen to each other

47. When people who are not used to speaking are heard by people who are not used to listening, then real change occurs.

48. Believing our Thoughts

49. Whether you think you can…. You’re probably right! Or whether you think you can’t….

50. Creating a Simple Belief Change