Western Union – Products & Services

1. Western Union – Products & Services Consumer Services: - Will Callservice allows Money Transfers to be sent and picked up at any Western Union location. - Directed Money Transfer allows consumers to send money to countries where transfer and bank draft services are more difficult to find. The fastest way to receive money worldwide

2. Western Union – Products & Services B. Commercial Services: - Quick Payis a payment service that allows customers to send cash payments to companies for a set fee. - Quick Cash is a service that allows companies to send money to their customers or employees. The fastest way to receive money worldwide

3. 2 3 1 Mrs Sharma calls her husband, Satish in Dubai (or elsewhere) Mrs Sharma is in India and needs money Satish takes money to nearest Western Union agent in Dubai 6 5 4 7 Western Union agent takes Satish’s money and inputs the transaction Mrs Sharma picks up cash at the nearest Western Union agent Location in India Western Union computer database In Dallas & Bridgeton Western UnionWill Call MT WUMT training 3

4. THE WESTERN UNION MONEY TRANSFER PROCESS Sending Agent Non-PC Equipped Location "To send money" Form PC Equipped Location Sender Host Computer Customer Service Center (CSC) Paying Agent "To receive money" Form Remote Location Receiver or Payee WUMT training 4

5. MONEY TRANSFER PROCESS Sender goes to Agent Fills “ Send Money Form” Pays Principal and charges Transaction is sent Sender getsreceipt Receiver goes to Agent Fills in “ Receive Money Form” Shows valid ID Transaction is verified Receiver gets money and receipt WUMT training 5 The fastest way to receive money worldwide

6. MANDATORY DETAILS (for receiving money) • MTCN • Name of the person who has sent money. • Place from where the money was sent. • The amount sent • Receivers photo identification(9 types of ID acceptable) WUMT training 6 The fastest way to receive money worldwide

7. VALID IDENTIFICATION • PASSPORT • DRIVING LICENCE ALL ID ARE • RATION CARDVALID • VOTERS ID ONLY IF THEY • PAN CARD HAVE A • REFUGEE CARD PHOTOGRAPH • STUDENT ID • BANK PASSBOOK • ARMY CARD exercise 5.1 WUMT training 7

8. COMPLETING CUSTOMER FORMS(to receive form) The fastest way to receive money worldwide WUMT training 8

9. Favourite Fruit Mango Anil PO2345 202 22 2 ‘00 05:44 Chhabria Drivers Licence 11a B each R o a d India 10/2/2003 Banjara Hills Hyderbad 2046 882254792 0404 248 1259 Thomas Jones 8524767 6 5 9 _ 9 2 F l e t cher S treet Essendon V I C 3040 Rs 10000 03 9546 2587 02 18 2000 Melbourne $ 1,100 US Dollar India Victoria 8 524 76765 9 Favourite Fruit Mango Gautam K Anil Chhabria . WUMT training 9

10. MONEY TRANSFER SYSTEM SOFTWARE WUMT training 10 The fastest way to receive money worldwide

11. WUMT - Identification Every Branch will be Provided: • One Account No. (Alphanumeric - 9 characters) • One Terminal Id (Alphanumeric – 4 characters) • One/Two Operator Ids (Numeric – 3 characters) • One/Two Passwords (Alphanumeric 3-8 characters) WUMT training 11

12. Sign up Screen WUMT training 12

13. Login process WUMT training 13

14. The Main menu WUMT training 14

15. Receive money - 1 • Based on payee’s information, enter the search criteria and click Continue in the Tracking Control pop up dialog box WUMT training 15

16. Receive money - 2 • As the next step, enter agent details if transaction is remote (data over phone), click OK or if the transaction is in the office, click Cancel WUMT training 16

17. Receive money - 3 • Now, enter the MTCN number furnished and click Search WUMT training 17

18. Receive money - 4 • If the request matches with available remittance, Transaction details tab furnishes further data • Select mode of payment and click Submit WUMT training 18

19. Receive money - 5 • In this dialog box, enter data of remote operator ID if payment is through this operator, otherwise click Cancel WUMT training 19

20. Receive money - 6 • In the first window enter the customer ID, click the verification check box and click OK • In the next window enter agent info and click OK or Cancel as the case may be WUMT training 20

21. Receive money - 7 • This dialog box confirms completion of payment process; Generate printout of Receipt and Transaction Summary • Click the Donebutton on completion WUMT training 21

22. WUMTS Utilities • View the tools available in the Tools/Admin menu • In the instant case, Customer Service inquiry transaction is selected WUMT training 22

23. WUMTS Utilities – Customer service inquiry • Enter the search criteria and agent info in these two dialog boxes WUMT training 23

24. WUMTS Utilities – Customer service inquiry (cont’d) • The transaction list showing the transactions against the search criteria appears with status of the transaction • Select the Receiver concerned and click Selectbutton WUMT training 24

25. WUMTS Utilities – Customer service inquiry (cont’d) • The transaction list showing the transactions against the search criteria appears with status of the transaction; Observe that the amount remitted appears in originating country’s currency • Select the Receiver concerned and click Selectbutton WUMT training 25

26. WUMTS Utilities – Customer service inquiry (cont’d) • In the two dialog boxes as in the above figures select the destination and originating country for appropriate currency conversion WUMT training 26

27. WUMTS Utilities – Customer service inquiry (cont’d) • Select the transaction log date in the first dialog box, click View transaction in the second dialog box and click Next WUMT training 27

28. WUMTS Utilities – Customer service inquiry (cont’d) • Select the transaction from the logs for the day and click Nextin the first dialog box • The transaction of payment can be viewed as in the second dialog box; Observe that the operator ID is that of the office of payment WUMT training 28

29. WUMTS Utilities – Security • Security button can be selected to manage security environment to set the access environment WUMT training 29

30. WUMTS Utilities – Inventory management • In these dialog boxes the check inventory status can be ascertained and the forms required can be ordered WUMT training 30

31. Demo of IMT transaction flow ends exercise 5.2 WUMT training 31