WESTERN UNION FINANCIAL SERVICES INTERNATIONAL

1. WESTERN UNION FINANCIAL SERVICES INTERNATIONAL The fastest way to receive money worldwide

2. History of Western Union • Western Union started providing telegraph services in the US in 1851. The first coast to coast telegraph line was built by Western Union. • Western Union inaugurated the money transfer service in 1871 and introduced the first consumer charge card in 1914. • Western Union started the first domestic communication satellite and introduced domestic telex service in 1958. • Western Union introduced International Money Transfers in 1989 The fastest way to receive money worldwide

3. Milestones • In 1995, Western Union was acquired by First Data Corporation ( FDC ). • FDC is a worldwide leader in payment services and transaction processing. • FDC is a Fortune 500 company traded on the NYSE. • FDC has a market capitalization of $16 Billion. The fastest way to receive money worldwide

4. FIRST DATA CORPORATION Payment Instruments Merchant Processing Customers rely on First Data to send more than $1 trillion annually worldwide. More than 2 million merchant locations rely on First Data to approve their customers’ sales. Card Issuer Services Specialty Services More than 280 Million cardholders and 1,400 financial institutions rely on First Data to keep track of their money. Clients rely on First Data for innovative marketing and customer service tools and solutions.

5. FDC – Fact File • 1 Mn txns processed every hour, $3Bn settled per day ! • US$ 6.5 Billion Dollar Revenue in 2001 • 312 Mn card accounts on file. • 72,000 Internet merchants – Strategic partnership with IBM,Dell,Yahoo & Excite. • America’s Most Admired Co. – Fortune Magazine - 1998 • Over 27,000 employees worldwide.

6. FDC - Financials 2001 2000 1999 1998 $17.2 Bn $17.2 Bn $17 Bn $16 Bn $6.4 Bn $5.7 Bn $5.5 Bn $5.1 Bn $1 Bn $884 Mn $770 Mn $697 Mn 109 Mn 89 Mn 73.5 Mn 61.4 Mn Total Assets Revenue Net Income Money Transfer

7. Western Union InternationalTODAY • 196 countries. • 130,000 plus locations…exceeding the no. of worldwide locations owned or operated by McDonald’s, Burger King, Wal-Mart, Kmart, Sears & Starbuck’s combined ! • 6 Regional Offices - Florida, Hong Kong, Paris, Vienna , Moscow & Dubai. • 5 Regional Operation Centers - CostaRica, Brussels, Sydney, Bridgeton & Dallas. The fastest way to receive money worldwide

8. Western Union – Products & Services • Consumer Services: - Will Callservice allows Money Transfers to be sent and picked up at any Western Union location. - Directed Money Transfer allows consumers to send money to countries where transfer and bank draft services are more difficult to find. The fastest way to receive money worldwide

9. Western Union – Products & Services B. Commercial Services: - Quick Payis a payment service that allows customers to send cash payments to companies for a set fee. - Quick Cash is a service that allows companies to send money to their customers or employees. The fastest way to receive money worldwide

10. THE WESTERN UNION MONEY TRANSFER PROCESS Sending Agent Non-PC Equipped Location "To send money" Form PC Equipped Location Sender Host Computer Customer Service Center (CSC) Paying Agent "To receive money" Form Remote Location Receiver or Payee 9

11. MANDATORY DETAILS (for receiving money) • MTCN • Name of the person who has sent money. • Place from where the money was sent. • The amount sent • Receivers photo identification (9 types of ID acceptable)

12. Why would someone use Western Union? • Largest Money Transfer Company in the world • Receiver can take the money within 10 seconds of being sent by the sender. • Convenience • Extended hours • No need for accounts • A PREMIUM SERVICE The fastest way to receive money worldwide

13. Who sends Money Transfers • Remittance: • People working in foreign countries send money home to family and friends. • Emergency: • To replace traveler’s lost or stolen money. • Parents send money to children travelling or at school. • Commercial: • Businesses paying for purchases and unexpected expenses.

14. The Western Union difference • CONVENIENCE: • Over 130,000 locations in 196 countries. • Locations right in your neighborhood. • Locations open 6 to 7 days a week. • Extended business hours. • Customers do not require any membership or any account.

15. The Western Union difference • SPEED: • The fastest way to send and receive money worldwide. • Cutting edge of technology and support. • Money is available within minutes after it is sent. • Service is courteous and fast.

16. The Western Union difference • Trust and Reliability: • 130 years in the money transfer business. • Each transaction is protected and assured • Premium quality service at affordable rates. • In 2002 Western Union handled over 140 million money transfers !

17. Banks Money Changers Post Offices Travel Agencies Food Stores Courier Companies Check Cashiers Western Union Agents The fastest way to receive money worldwide

18. Western Union Locations in India 38 184 1449 79 589 249 6 300 2 801 42 3 5 802 24 4 6 38 262 4 404 61 48 1272 183 927 752 1 1 25 804 1053

19. Market Potential - INDIA • 20 + million Indian immigrants send home approx. over $ 20 Billion. • Money comes from the US, UK, Germany, and other parts of Western Europe. • Potential Countries – Middle East & South East Asia. • Money comes to India in 3 ways: • Overseas branches of Indian Banks • International Banks • Unofficial

20. Indians around the world • Middle East 5 Mn. • Europe 5 Mn. • US & Canada 3 Mn. • Others 7 Mn.

21. Remittances to India • Middle East $7 Bn. • Europe $6.5 Bn. • US & Canada $4.5 Bn. • Others $2 Bn.

22. Top Corridors - INDIA

23. India Post Wall Street Finance Ltd. Sita World Travel (India) Ltd. AFL Limited Transcorp International Paul Merchants Ltd. Our Top 6 Business Partners in India

24. Possible P & L Projection USD Revenue per Transaction $50.00 Agent Share (25% Fee & 25% FX) $12.50 Labor Expense -$0.50 Marketing Expense -$1.25 Telecommn. Expense (50% Share) -$0.50 Miscellaneous Costs -$0.50 -----------Gross Profit $9.75 -------- GP% 78.0%

25. What we bring • New source of incremental revenue • Association with the market leader • Merchandising and marketing support • Agent training and support • Integrated business support • Business Consultant approach • Part of Western Union family

26. What we offer • Sharing of charges and foreign exchange. • Connect to 130,000 locations, 196 countries,only one correspondent – Streamlined net settlement Vs bilateral • Sharing of international communication costs. • Supply of merchandise and point of sale material. • Supply of reconciliation and MIS software at no cost. • Contribution to in country marketing efforts.

27. Benefits • New source of incremental Revenue and Profits. • Increases customer traffic for existing business. • Association with the No. 1 Money Transfer Company. • Support by a premier brand name. • New product opportunities….with minimum initial investment.

28. Your commitment • Provide market development. • Comply with Service Contract. • Commit at least 10% of revenue to marketing. • Provide superior customer service. • Offer timely transfer of funds. • Ensure ability to pay out in cash. • Maintain security and confidentiality of consumer data.

29. Summary • The potential is huge !!! • Western Union brings you a distribution network of over 130,000 locations in 196 countries. • We offer synergy to your existing products and customer expectations. • We bring in incremental revenue for your organization.

30. Thank You