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Record 6 DVR | Trio Guide v2.1 Field Services

Record 6 DVR | Trio Guide v2.1 Field Services. Record 6 DVR | Trio Guide v2.1 Field Services. Agenda Record 6 DVR Equipment Features Trio Guide v2.1 Pause Live TV Enhancement | Performance Improvements Record 6 DVR Diagnostics Receiver | EdgeHealth | Home Cert Wrap Up

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Record 6 DVR | Trio Guide v2.1 Field Services

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  1. Record 6 DVR |Trio Guide v2.1Field Services

  2. Record 6 DVR |Trio Guide v2.1 Field Services Agenda Record 6 DVR Equipment Features Trio Guide v2.1 Pause Live TV Enhancement | Performance Improvements Record 6 DVR Diagnostics Receiver | EdgeHealth | Home Cert Wrap Up Hands On Lab | Launch Schedule 2 Cox Communications Inc. – Proprietary and Confidential – 6/12/2013

  3. Cox Advanced TV Plus Trio 2.1 Product Update Record 6 DVR |Trio Guide v2.1 Field Services Record 6 DVR Features 3 Cox Communications Inc. – Proprietary and Confidential – 6/12/2013

  4. Cox Advanced TV Plus Trio 2.1 Product Update Record 6 DVR |Trio Guide v2.1 Field Services Record 6 DVR Equipment Features • ModelCisco 9865 • Specs6 QAM Tuners |2 TB HDD • Dimensions(H x W x D) 13 x 9 x 2.25 inches |6 pounds 4 Cox Communications Inc. – Proprietary and Confidential – 6/12/2013

  5. Cox Advanced TV Plus Trio 2.1 Product Update Record 6 DVR |Trio Guide v2.1 Field Services Record 6 DVR Equipment Features • Video OutHDMI|ComponentVideo | CompositeVideo • Audio OutL/R|Optical • Power Supply External 12 volt 5 Cox Communications Inc. – Proprietary and Confidential – 6/12/2013

  6. Cox Advanced TV Plus Trio 2.1 Product Update Record 6 DVR |Trio Guide v2.1 Field Services Trio Guide v2.1 6 Cox Communications Inc. – Proprietary and Confidential – 6/12/2013

  7. Record 6 DVR |Trio Guide v2.1 Product Update Features & Benefits Pause Live TV on Client (PLTV) Enhancement • Record 6 DVR improves PLTV for Whole Home DVR Clients • Client responds faster when paused • Rewind back to the point the Client tuned the channel Support for Revolutionary New App • Delivers a personalized entertainment experience • Offers “second screen” functionality with Trio Guide Cox Communications Inc. – Proprietary and Confidential – 6/12/2013

  8. Cox Advanced TV Plus Trio 2.1 Product Update Record 6 DVR |Trio Guide v2.1 Field Services Trio Guide v2.1 What’s New? • Pause Live TV enhanced if Record 6 DVR is part of WHDVR network • 20+ performance improvements What’s Not? • No new ‘User Interface’ features • Existing Trio customers should not notice any changes after upgrade 8 Cox Communications Inc. – Proprietary and Confidential – 6/12/2013

  9. Cox Advanced TV Plus Trio 2.1 Product Update Record 6 DVR |Trio Guide v2.1 Field Services Trio Guide v2.1 Pause Live TV Enhancements • Record 6 DVR improves PLTV for Whole Home DVR Clients • DVR uses an available tuner to “shadow” same channel as Client • ‘Tuner Shadowing’ begins when Client comes out of standby • Pause time on client about ½ of PLTV on standard Trio DVR • Record 6 DVR will buffer up to an hour of content for each tuner 9 Cox Communications Inc. – Proprietary and Confidential – 6/12/2013

  10. Cox Advanced TV Plus Trio 2.1 Product Update Record 6 DVR |Trio Guide v2.1 Field Services Trio Guide v2.1 Performance Improvements • Over 20 specific known issues addressed in the v2.1 code. • Most significant fixes include… • Black screen / delays when tuning channels • 2.1.2.5 error when playing a recording from a WHDVR client • Intermittent / random reboots • Chopping / inconsistent trick mode control on WHDVR hosts and clients • Client retains its default DVR setting if that DVR is temporarily disconnected 10 Cox Communications Inc. – Proprietary and Confidential – 6/12/2013

  11. Cox Advanced TV Plus Trio 2.1 Product Update Record 6 DVR |Trio Guide v2.1 Field Services Home Cert Diagnostics Tuner Info | 2Tuner Receivers vs. Record 6 DVR 11 Cox Communications Inc. – Proprietary and Confidential – 6/12/2013

  12. Cox Advanced TV Plus Trio 2.1 Product Update Record 6 DVR |Trio Guide v2.1 Field Services Home Cert Diagnostics Record 6 DVR | Tuner SNR • Bug in Record 6 DVR causes SNR to appear without the decimal point • Home Cert to adjust SNR scoring until bug resolved (effective 6/15) • New values… • Green 341 to 479 • Yellow 320 to 340 and 480 to 500 • Red <320 and >500 12 Cox Communications Inc. – Proprietary and Confidential – 6/12/2013

  13. Record 6 DVR |Trio Guide v2.1 Field Services • All Trio receivers – including the Record 6 DVR - should have these four applications running… • cal_1.9.8 • itv_5.7.0 • cmb_7.2.1 • VolDisplayXlet • Only the Record 6 DVR will have the HomeNetworkingDiagnostics application running • The “caller ID app” (cid) no longer displays. It has been combined with the “monolithic app” (cmb)

  14. Cox Advanced TV Plus Trio 2.1 Product Update Record 6 DVR |Trio Guide v2.1 Field Services EdgeHealth Diagnostics Application Information 14 Cox Communications Inc. – Proprietary and Confidential – 6/12/2013

  15. Cox Advanced TV Plus Trio 2.1 Product Update Record 6 DVR |Trio Guide v2.1 Field Services Record 6 DVR Diagnostics 15 Cox Communications Inc. – Proprietary and Confidential – 6/12/2013

  16. Cox Advanced TV Plus Trio 2.1 Product Update Record 6 DVR |Trio Guide v2.1 Field Services Record 6 Diagnostics Main Menu Access Access Main Menu on any Trio receiver Press GUIDE key to change screen transparency (0% | 25% | 50% | 100%) 1Press EXIT key for 5 sec 2 Press DOWN ARROW twice 3 Press 2 key once 16 Cox Communications Inc. – Proprietary and Confidential – 6/12/2013

  17. Cox Advanced TV Plus Trio 2.1 Product Update Record 6 DVR |Trio Guide v2.1 Field Services Record 6 Diagnostics Main Menu > Summary 17 Cox Communications Inc. – Proprietary and Confidential – 6/12/2013

  18. Cox Advanced TV Plus Trio 2.1 Product Update Record 6 DVR |Trio Guide v2.1 Field Services Record 6 Diagnostics Main Menu > Home Networking page 4 18 Cox Communications Inc. – Proprietary and Confidential – 6/12/2013

  19. Cox Advanced TV Plus Trio 2.1 Product Update Record 6 DVR |Trio Guide v2.1 Field Services Record 6 Diagnostics Main Menu > Home Networking page 5 19 Cox Communications Inc. – Proprietary and Confidential – 6/12/2013

  20. Cox Advanced TV Plus Trio 2.1 Product Update Record 6 DVR |Trio Guide v2.1 Field Services Record 6 Diagnostics Main Menu > Reboot STB 20 Cox Communications Inc. – Proprietary and Confidential – 6/12/2013

  21. Cox Advanced TV Plus Trio 2.1 Product Update Record 6 DVR |Trio Guide v2.1 Field Services Record 6 Diagnostics Mf. Diags > QAM Status Page 1 21 Cox Communications Inc. – Proprietary and Confidential – 6/12/2013

  22. Cox Advanced TV Plus Trio 2.1 Product Update Record 6 DVR |Trio Guide v2.1 Field Services Record 6 Diagnostics Mf. Diags > QAM Status Page 2 22 Cox Communications Inc. – Proprietary and Confidential – 6/12/2013

  23. Cox Advanced TV Plus Trio 2.1 Product Update Record 6 DVR |Trio Guide v2.1 Field Services Record 6 Diagnostics Mf. Diags > DOCSIS Status Page 1 23 Cox Communications Inc. – Proprietary and Confidential – 6/12/2013

  24. Cox Advanced TV Plus Trio 2.1 Product Update Record 6 DVR |Trio Guide v2.1 Field Services Record 6 Diagnostics Mf. Diags > DOCSIS Status Page 2 24 Cox Communications Inc. – Proprietary and Confidential – 6/12/2013

  25. Cox Advanced TV Plus Trio 2.1 Product Update Record 6 DVR |Trio Guide v2.1 Field Services Record 6 Diagnostics Mf. Diags > DOCSIS Status Pages 6 - 8 25 Cox Communications Inc. – Proprietary and Confidential – 6/12/2013

  26. Cox Advanced TV Plus Trio 2.1 Product Update Record 6 DVR |Trio Guide v2.1 Field Services Record 6 Diagnostics Mf. Diags > Middleware Diag > Object Carousel 26 Cox Communications Inc. – Proprietary and Confidential – 6/12/2013

  27. Cox Advanced TV Plus Trio 2.1 Product Update Record 6 DVR |Trio Guide v2.1 Field Services Record 6 Diagnostics Mf. Diags > Middleware Diag > Application Info 27 Cox Communications Inc. – Proprietary and Confidential – 6/12/2013

  28. Cox Advanced TV Plus Trio 2.1 Product Update Record 6 DVR |Trio Guide v2.1 Field Services Wrap Up That completes this weeks training. Next weeks training will be comprehensive hands on diagnostics training. 28 Cox Communications Inc. – Proprietary and Confidential – 6/12/2013

  29. Cox Advanced TV Plus Trio 2.1 Product Update Record 6 DVR |Trio Guide v2.1 Technical Support Wrap Up Employee Launch • June 26 | Trio Guide Update to Cox Employees • TBD | Record 6 DVR Available to Employees Customer Launch • TBD| Trio Guide Update to Customers • TBD| Record 6 DVR On Sale to Customers 29 Cox Communications Inc. – Proprietary and Confidential

  30. Cox Advanced TV Plus Trio 2.1 Product Update Record 6 DVR |Trio Guide v2.1 Field Services Questions? 30 Cox Communications Inc. – Proprietary and Confidential – 6/12/2013

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