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Auto Dialer Software | Call Center Software | Dialer Software

auto dialer software to needs a human at the end of servicing the customer. The dialer does do the initial process of saving time and making sure that the customer reaches the right department but then the burden of solving the customers’ problem falls on the employee obviously.

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Auto Dialer Software | Call Center Software | Dialer Software

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  1. Contact Center Software Auto Dialer Software Xenottabyte Services Pvt. Ltd. B-45, 3rd Floor, Sec-64, Noida-201301 support@vert-age.com www.vert-age.com

  2. Introduction: As the name suggests Auto Dialer Softwaremeans to automatically dial numbers. It is basically a software based system which can deliver pre recorded audio messages to a list of contacts simultaneously. You can also let answering phone calls or messages in computer generated voice or you can use your own voice using text to speech plug in. It helps us to do live call transfers, automated messages and that too with easy to use excel like software.

  3. Types of auto dialerSoftware: • Cloud auto dialerservice • On-premise auto dialer software service • Generally these systems are used by outbound contact centres. You can use auto dialer services for various purposes like for political campaigns, event notifications, weather alerts, late payment reminders, appointment reminders etc. You can send pre recorded messages to anyone and anywhere and you can also include recipient name and other CRM Software information with that. There are various dialling modes available and most common among them are predictive, progressive and preview.

  4. Predictive dialling:- This system is considered to be the best auto dialer software system among the three. It let you to dial multiple numbers at the same time which is called over-dialling. It also records the call time, number of times the phone rings before it was answered, and percentage of calls which remain unanswered, etc. • Progressive dialling:- It is often called power dialling. In this, system dials one call at a time for each available agent. Companies which have lack of agents available can use this software.

  5. Preview dialling:- It also dial one number at a time. In addition to that it helps agents to view contact details before dialling a number. It also let agents to choose whether they want to skip a number or not and agents can also decide the length of a call. If one is interested then there are more advanced Auto Dialer Software modes available which companies can use according to their needs and preferences.

  6. There are various benefits of using Auto Dialer Software:- • Multiple number dialling- You can dial multiple numbers at the same time simultaneously. You can also decide when to call or message something like you can select date, day, and time of calling to your contacts when they are most likely to pick your phones or remembering them of their appointments. • Automated messaging- The system can automatically send text messages or emails after the call is finished. This is generally done by the companies for feedback purposes. • Efficient- Auto dialer software service is definitely more efficient than manual dialling. It saves our time and energy.

  7. So, considering all the above things auto dialer easily outsmart manual dialling and is far ahead than manual dialling. What you have to do is that you need to upload your contact list on Excel software or anything similar to that and then record your message and start Auto Dialer. You can also customise it according to your needs.

  8. +91-9810057579 www.vert-age.com

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