1 / 8

Auto dialer Software to Enhance Contactability | Teckinfo

Start using Teckinfo's auto dialer software to increase your business productivity. Teckinfo's outbound dialer includes predictive dialer software, power dialer software, preview dialer software & progressive dialer software.

teckinfo
Download Presentation

Auto dialer Software to Enhance Contactability | Teckinfo

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. +91-11-49605588 Auto Dialer Software | Outbound Dialer

  2. Why Auto Dialer Software? Customer service organizations across industries and markets are under pressure to increase sales and deliver better business results. Contact centers need to continuously evolve and look for ways to improve the productivity and sales efficiency of their people. They have to ensure that their agents are not just making more calls, but are also talking to the right people at the right time. There is a need to improve the quantity as well as quality of interactions. An auto dialer software provides an intelligent solution to manage outbound calls in a way that maximizes call utilization, reduces call abandonment and significantly improves the performance of service agents. Interdialog dialer is an auto dialer software that includes predictive dialer software, power dialer software, progressive dialer software & preview dialer software. This outbound dialer is designed to improve efficiency by lowering the wait time, the number of dropped calls and the idle time of agents. +91-11-49605588

  3. Auto Dialer Software Features Least Cost Routing (LCR)   NCPR support   Centralized lead up loader (for multi location dialer)   Advanced dialing rules   Time based attempts   Number based attempts   Maximum attempts   Day wise attempts   FTD/MTD data export   Dynamic campaign switch over of agents   Agent status alerts/thresholds   Dynamic CLI options   Screen recording along with voice Integration for consent gateway IVR   SS7 supported  Option for redundancy of asterisk   Advanced system alerts for trunk/agent/application via SMS/Email   Exhaustive CRM repository Data Exclusion OBD/AOD +91-11-49605588

  4. Agent Screen of Outbound Dialer +91-11-49605588

  5. Types of Auto Dialer Software There are four types of dialing modes. These are - Predictive dialer Software:Predictive dialer software automatically dials the number form the list to decrease the idle time of agents. Preview dialer Software:With the help of preview dialer software agents are able to prepare before dialing the call . Progressive Dialer Software:Progressive dialer software is similar to predictive dialer software but it helps to remove the abandon calls. In this, number is not dialed unless agent is available. Power Dialer software:Power dialer software is an automated dialer that helps to boost agent productivity & drives sales revenues. +91-11-49605588

  6. Advance Dialer Logics of Outbound Dialer +91-11-49605588 Dialed Attempt Algorithm Max Days after First Attempt Max Total Attempts Apply Max Attempts Logic Lead Expire / Fail After Max Limit  Total Attempt Algorithm. Phone Order Rule

  7. Key Benefits of Outbound Dialer +91-11-49605588 Advanced dialing capabilities:Increases the effectiveness of outbound calls by using advanced dialing rules to predict whom to call and at what frequency. Greater productivity:Lowers the number of dropped calls and idle time of agents, thus increasing their productivity by at least 200%. Higher contact ratio:Allows dialing out to multiple groups at the same time, which helps increase the reach of campaigns across wider markets and multiple time zones. Effective lead management:Critically evaluates each outbound call to ensure that correct leads are contacted and converted into sales results. Sales efficiency:A high contact ratio combined with improved lead management automatically increases sales efficiency and ensures better business results.

  8. +91-11-49605588 Website: www.teckinfo.com Email: info@teckinfo.com Telephone: +91 11 49605577 / 88

More Related