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FORESTUR: “Tailored training for professionals in the rural tourist sector” ES/06/B/F/PP-149544

FORESTUR: “Tailored training for professionals in the rural tourist sector” ES/06/B/F/PP-149544 QUALITY MANAGEMENT PLAN Sucevita, May 2008. FORESTUR QM PLAN. Objetives: to ensure the smooth running and accomplishment of the action plan

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FORESTUR: “Tailored training for professionals in the rural tourist sector” ES/06/B/F/PP-149544

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  1. FORESTUR: “Tailored training for professionals in the rural tourist sector” ES/06/B/F/PP-149544 QUALITY MANAGEMENT PLAN Sucevita, May 2008

  2. FORESTUR QM PLAN Objetives: • to ensure the smooth running and accomplishment of the action plan • to check that the objectives achieved during the project fit the established programme • to monitor fundamental changes that take place and take decisions in this regard • to improve the project as it progresses and predict its future development • to quantify the different results gained • to analyse the quality of the project in terms of its local / regional / national / transnational impact

  3. TOOLS The evaluation of the management could be done by means of: • Interim and Final reportsfor the LdV NA • Quality/satisfaction questionnaires after transnational meetings • Quality/satisfaction questionnaires at the end ofWP2 and WP4. EQPD - How good is our project? • Training Modules assessment questionnaire (trainers and trainees). • Internal justification after each WP • Project Management Committee (PMC) meetings (during all the transnational meetings) • Use of communication tools (website and platform)

  4. ASSESSMENT LAST MEETING Conclusions meeting in Florence: In general, last meeting was positively assessed • Regarding the working sessions: 84% considered them very interesting 81% very useful 73% considered the time devoted to each topic appropriate. -Regarding the meetings logistics, the opinions were very positive too: 78% considered them very good and 17% good.

  5. TRAINEES’ TM ASSESSMENT In Spain we started the courses with the following number of trainees: 25 in ICT + 25 in Customer Care + 27 in Business Management = 77 trainees • 40 trainees have got the diploma (minimum 60% of attendance) • 27 trainees have answered the assessment questionnaire available in the platform. The general assessment is good

  6. PROGRAM AND FACILITIES ASSESMENT Totally disagree (0%) Disagree (5%) Neutral (7%) Totally agree (25%) Totally disagree Disagree Totally disagree Neutral Disagree Agree Neutral Agree Totally agree Totally agree Agree (63%) TRAINEES’ TM ASSESSMENT Our trainees seem to be satisfied with the training module facilities. It is important to mention that 11.1% of the trainees don’t have access to the internet out of the teaching sessions.

  7. FORESTUR PLATFORM ASSESMENT Totally disagree (1%) Totally agree (19%) Disagree (9%) Neutral (11%) Totally disagree Disagree Totally disagree Neutral Disagree Agree Neutral Agree Totally agree Totally agree Agree (61%) TRAINEES’ TM ASSESSMENT Most of the trainees found appropriate the training in the use of the platform, only a 7.4% had difficulties when using the Forestur Platform. The problem that most of the trainees found to participate in the forum and the training activities was lack of time.

  8. ICT TRAINING MODULE ASSESMENT Totally disagree (0%) Disagree (3%) Neutral (9%) Totally disagree Disagree Totally agree (41%) Neutral Agree Totally agree Agree (47%) TRAINEES’ ICT ASSESSMENT Most trainees were really interested in the topic and they strongly appreciated the knowledge of the trainer in the subject.

  9. Totally disagree (0%) Disagree (0%) Neutral (6%) Totally disagree Totally agree (43%) Disagree Neutral Agree Totally agree Agree (51%) TRAINEES’ BM ASSESSMENT BUSSINES MANAGEMENT TRAINING MODULE ASSESMENT This training module has been the best assessed. What trainees most appreciated was the high knowledge of the trainer and all of them found the duration appropriate.

  10. CUSTOMERS CARE COURSE ASSESMENT Totally disagree (1%) Disagree (0%) Neutral (4%) Totally agree (35%) Totally disagree Disagree Neutral Agree Totally agree Agree (60%) TRAINEES’ CC ASSESSMENT Besides the trainer’s knowledge in the subject, the trainees appreciated that the explanations were clear and the contents were interesting and useful.

  11. TRAINERS’ ASSESSMENT • General assessment: Positive • Difficulties: - Poor internet connection = some difficulties in blended activities - Lack of time of participants = scarce participation on-line activities 3) Positive aspects: Good work dynamics,collaborative methodology, increase of the cooperation between the participants 4) Aspects to improve: To increase trainees’ participation in the forum and on-line activities.

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