Your Skills At Work: Decisions With An Unexpected Outcome

1. Your Skills At Work: Decisions With An Unexpected Outcome Evaluating Performance

2. Menu General Instructions Scenario One: Meeting Your New Student Billy Question #1 Question #2 Question #3 Scenario Two: Meeting Your New Student Julian Question #1 Question #2 Question #3 Learn about our Organization Exit Program

3. Ready To Make A Difference Club Z! Tutoring Services is the world's largest one-on-one tutoring program. Our tutors have helped over 100,000 students improve their grades, raise their test scores, learn productive study skills, build their academic self-confidence, and reach their full potential. Menu

4. General Instructions These practice scenarios were created to prepare you for possible situations you may face as a private tutor in our organization. After you have completed the practice scenarios you will be tested on your ability to problem solve situations you will encounter. The following guidelines will help you keep track of your progress during these situations: • Grab a pencil and paper and mark which problems you got right and which problems you got wrong. • After each question you have answered incorrectly, you should re-read the question again and make sure you understand why you have got it wrong. • When you have completed the entire practice exam you need to go back to the answers you got wrong and do them again. This will be beneficial for future reference. Remember, you may have to deal with one of these situations with a real student some day. Good luck! Menu

5. Meeting Your New Student Billy Billy is 10 years old and comes from an average, nuclear family. He lives in the suburbs and goes to the local public school. Unfortunately Billy has not been doing so well in school lately and his mother is getting worried. He has consistently received C’s on his tests. It is required that he raise his grades. Billy’s mother has contacted Club Z Tutoring in hopes that he will learn better from more individualized and interactive one-on-one tutoring sessions. How would you handle problematic situations during a tutoring session? Next Page

6. Question #1 You have arrived at Billy’s house to find that the he has left his math book at school. Today was preparation day for tomorrow’s test. What would you do in this situation? Choose the best possible answer from the list. • A) Try to reschedule the tutoring session for later that day. • B) Have parents go online to pull some relevant problems. • C) Review recently completed homework assignments.

7. Incorrect! It may conflict with Billy's parents’ schedule. It may conflict with your previously scheduled tutoring sessions. Go Back

8. Incorrect! This is time consuming and material found may not directly relate to the current class work. Go Back

9. Correct! This is the best answer because it applies to Billy’s current class work. Billy will now have a better chance to do well on his math test tomorrow. Good job! Next Question Menu

10. Question # 2 During your next session with Billy you find out that he has received a C- on his Math test. What would you say to Billy? • A) Ask Billy what he had most difficulty with and practice those areas again. • B) Go over everything he has learned so far. • C) Talk about the importance of studying. Try and figure out how Billy studied. Next Page

11. Correct! By figuring out what Billy had the most problems with, You can help him strengthen those areas for the next test. Next Question Menu

12. Incorrect! This answer is possible but it is very time consuming. Remember Billy’s parents are paying for this time and going over everything is not necessary. Help him with areas where he is having difficulty with. Go Back

13. Incorrect! This is good but very time consuming. You need to find out exactly what problem Billy had the most trouble with. Your job is to problem solve areas where a tutee needs the most help with. Go Back

14. Question # 3 While going over the material Billy missed on his test, you realize that you do not remember how to do a certain type of problem. The problem looks familiar to you but you cannot remember how to do it. How would you help Billy with this problem? • A) Pretend that you know how to do the problem and make something up. • B) Look in the book to find out how to do the problem. • C) You skip over the problem and tell Billy you will go over it next time.

15. Incorrect! By not knowing how to do the problem and then making it up, your not helping the situation. Billy needs to know how to do this problem for his class because he might see a similar problem like this on his next test. Go back

16. Correct! Though your ego may be hurt, you will be able to help Billy with his math problem and you will learn how to do the problem for future tutees. Be prepared for more situations like this in the future. Go to next Tutoring Scenario Menu

17. Incorrect! This may seem like a plausible solution but Billy needs feedback and reinforcement now. After all, this is the best time because Billy still has the problem fresh in his mind. Go back

18. Meeting Your New Student Julian Julian is a 12 year old active boy who lives with his mother. Julian is a bright boy but has problems paying attention in class most of the time. He has Attention Deficit Disorder and his mother feels that her son shouldn’t rely on medication to be successful in school. Julian’s mother has called you to help to be better prepared for his geography class. She also needs your assistance being understanding of his disorder during future tutoring sessions. How would you handle problematic situations during this tutoring session? Next Page

19. Question #1 During your first session with Julian you notice that he seems very uninterested. He keeps looking out the window instead of paying attention to you. What would you do in this situation? Choose the best possible answer from the list. • A) Ask Julian if he wants to take a break. • B) Introduce fun new activities that pertain to the material • C) Explain the significance of learning the material

20. Incorrect! Asking the tutor to take a break is a nice gesture although valuable time is being wasted. Instead take a five second stretch break. Go Back

21. Correct! By introducing activities into the lesson, Julian will be more motivated to learn the material. Next Question Menu

22. Incorrect! It’s nice to explain the significance of learning the material but this is not the best solution. Go Back

23. Question # 2 You have worked with Julian now for several weeks but there seems to be some challenges learning the material thus far. What would you do? • A) You re-adjust your style of teaching by frequently stopping to make sure Julian understands the material thus far. • B) Give better instruction this time around. • C) You are aware that Julian is having family problems so you talk with him about his troubles.

24. Correct! Re-adjusting your teaching style, you are individualizing the lesson to format Julian’s way of learning. Good job! Next Question Menu

25. Incorrect! Giving better instruction will not necessarily be the best solution because it is time consuming. You need to frequently ask Julian if there is something he doesn’t understand. Go Back

26. Incorrect! Julian’s academic life is important at the moment. Try to re-focus by taking a short stretch break. Remember that your time is of great value to him. Go Back

27. Question # 3 Julian is preparing for his big geography test tomorrow. He continues to have problems concentrating and asks for learning techniques which will enable him to focus during his test tomorrow. How would you help prepare Julian for his exam? • A) Teach him breathing techniques he can use tomorrow before his test. • B) Tell him to just not worry about it, after all he’s just nervous. • C) Tell him to count from ten to zero.

28. Correct! Teaching him good breathing techniques is a way for him to re-focus and concentrate better. Always be prepared with several other focus techniques. Continue Menu

29. Incorrect! Telling him to not worry is not giving him the motivation that he needs. You are not meeting his needs. Remember, Julian relies on you for support. Go Back

30. Incorrect! How will counting help him to better prepare for his test tomorrow? Use a better method. Go Back

31. Thank You for Participating! Now that you have completed the practice assessment, it is time to see how you have done. The following chart will give you an idea of how well you did for the practice assessment: if you missed 0-1 you are highly qualified at meeting the needs of your students. If you missed 2-3 you have a satisfactory qualification at meeting the needs of your students. If you missed 4-5, you have below satisfactory qualifications to meet your students needs. If you missed 6 or more then you have poor qualifications to meet you students need. Follow up assessments would be recommended. Menu Correct Answers Exit

32. Correct Answers to Meeting Your New Student Billy Question #1 You have arrived at Billy’s house to find that the he has left his math book at school. Today was preparation day for tomorrows test. What would you do in this situation? Choose the best possible answer from the list. Answer: C) Go over as much pertinent material as possible with examples you created. Question #2 After your constructive lesson with Billy and after he has taken the test, the both of you meet again. Billy explains that he has gotten a C on his test. How would you give positive criticism to Billy? Answer: A) Ask Billy what he had the most difficulty with and practice those areas again. Question #3 While going over the material Billy missed on his test, you realize that you do not remember how to do a certain type of problem. The problem looks familiar to you but you cannot remember how to do it. How would you help Billy with this problem? Answer: B) You suck it up and look in the book to find out how to do the problem. Next Scenario Menu

33. Correct Answers to Meeting Your New Student Julian Question #1 By introducing activities into the lesson, Julian will be more motivated to learn the material. Answer: B) Introduce fun new activities that pertain to the material. Question #2 You have worked with Julian now for several weeks but there seems to be some challenges learning the material thus far. What would you do? Answer A) You re-adjust your style of teaching by frequently stopping to make sure Julian understands the material thus far. Question #3 Julian is preparing for his big geography test tomorrow. He continues to have problems concentrating and asks for learning techniques which will enable him to focus during his test tomorrow. How would you help prepare Julian for his exam? Answer A) Teach him breathing techniques he can use tomorrow before his test. Menu Exit Program