Thomas Egelhaaf Cairo, 22.04.2009

1. Management and Communication in Crisis Situations.Experiences of the German Federal State of Baden-Württemberg. Thomas Egelhaaf Cairo, 22.04.2009

2. the Federal State Baden-Württemberg • Organisation of Disaster Management in Baden-Württemberg • Leadership and Command in Emergency Operations • Communication Contents Management and Communication in Crisis Situations

3. Baden-Württemberg Structure of Administration Management and Communication in Crisis Situations

4. Federal Republic of Germany State of Baden-Württemberg non military Civil Protection in case of defense (`war`) Disaster Management (`peace`) • THW • Task Forces • Police • Medical Rescue • Fire Service The Dual System ruled by fundamental law Protection of Population Integrated system Management and Communication in Crisis Situations

5. Protection of Population Preparation for incidents… • with many injured persons • with hazardous material • as a result of terror attacks • in the consequence of climate change: flooding, storm, … • caused by electrical power breakdown • … Management and Communication in Crisis Situations

6. Management in Crisis Situations Leadership and Command in Emergency Operations Political Component having the overall responsability Administrativ- Organisatorical Component Operativ- Tactical Component Management and Communication in Crisis Situations

7. Leadership and Command Principle of Subsidiarity Management and Communication in Crisis Situations

8. Echelons off Commandoperativ-tactical • A: tactical unit with two groups (18 persons) • B: company or brigade at a disaster scene command team • C: brigade at disaster scene command team of 9 • D: several brigades at a disaster scene or at several disaster scenes command team of 9 or command staff (regional level) use of command facilities of the authority having jurisdiction Management and Communication in Crisis Situations

9. Crisis CellAdministrativ-Organisatorical Director of Crisis Cell Vb 1 Vb 2 Vb 3 Vb 4 Vb 5 Vb 6 Vb 7 Vb… Media and press Administration Internal staff Police matters Public health Information Gathering, Reports Resource management Forces, equipment Environment KGS SMS EMS Management and Communication in Crisis Situations

10. Disaster Management Organisation Example: Staff for extra- ordinary events administrative district Crisis Cell district A Command staff district A Crisis Cell district B Command staff district B Incident Command A1 Incident Command A2 Incident Command A3 Incident Command B1 Incident Command B2 Incident Command B3 Management and Communication in Crisis Situations

11. Communication in Crisis SituationsExample: Staff for extraordinary events Crisis Cell DISTRICT A Crisis Cell DISTRICT C Crisis Cell DISTRICT B Management and Communication in Crisis Situations

12. Communication in Crisis Situations (old) Problem: no coordination in the flow of information Staff for extraordinary events Crisis Cell DISTRICT A Crisis Cell DISTRICT C Crisis Cell DISTRICT B Management and Communication in Crisis Situations

13. Communication in Crisis Situations (new) Solution: database Staff for extraordinary events Crisis Cell DISTRICT A Crisis Cell DISTRICT C Crisis Cell DISTRICT B Management and Communication in Crisis Situations

14. webbased Database Mission control operativ-tactical Information gathering operativ-tactical and administrativ-organisatorical Management and Communication in Crisis Situations

15. Experiences • the dual system `Protection of Population` is merged to an `integrated system` • training is essential • graduated redundancy system for communication required (satellite phone, …) • Having command facilities `stand by` • Having a disaster-management strategy for `possible` incidents Management and Communication in Crisis Situations

16. Thank you! Thomas C. Egelhaaf Regierungspräsidium Freiburg Bissierstraße 7 Germany +49 761 208 4910 thomas.egelhaaf@rpf.bwl.de Management and Communication in Crisis Situations