Developing programs

1. Developing programs • What is your program presently doing? • What needs are not being met? • What are the priorities for you program? • Have you completed a needs assessment? • Where do you want your program to be in the next couple of years!

2. What do I do first. • Sit down with you staff, even if it is only you and the cook, you need to make a plan. • You may even include the Advisory Committee/Site Committee. • Know what resources are in your area.

3. Maintaining information • Each elderly participant should have a file. • All documents are kept confidential. • Records with additional information can help when you are looking for services, such as income, social security numbers, etc. • Assure the elder about the confidentiality rule, everything is kept locked.

4. Contact local providers • Make a list of services as well as phone numbers, 800 numbers and e-mail addresses, etc. • Contact people are helpful, especially to bypass a computerized phone system. • What information is needed to apply for services, such as check stubs, bills, etc.

5. Distribute or post your directory • Have copies available for the elders. • Post your list in your office, senior center. • Share with other programs, to help refer the elderly to service providers.

6. Don’t forget to document • Remember to document each referral, many times we forget we just provided a service and didn’t write it down. • Have a system to track all referrals. • The list from the Title VI training manual helps to track the services provided to the elderly.

7. Title VI Programs Developing and Maintaining Information and Assistance Services

8. Maintain confidentiality • Client information must remain secure. • If working with other agencies, make sure to have permission slips signed for release of information.