THE COMING

1. THE COMING BEHAVIORAL REVOLUTIONIN LEADERSHIP ECU Hong Kong, June 2012

2. World A Change of 1 The Coming Behavioral Revolution in Leadership

4. Today’s world is… global, digital, fast changing, unpredictable. The Coming Behavioral Revolution in Leadership

5. Today’s world Best & brightest talent leaves Managers’ reality Increasingly multicultural, generational, virtual teams Information overload Too little organizational flexibility Untapped strengths Agents problem Face ambiguity & uncertainty Disjointed communication Frustration, anxiety Poorly managed teams Lack of global vision The Coming Behavioral Revolution in Leadership

6. What can we do? The world changing…. is We need to adapt with it. The Coming Behavioral Revolution in Leadership

7. How do we adapt? New leadership paradigm of Positive Leadership The Coming Behavioral Revolution in Leadership

8. What is Positive Leadership? Identify strengths Transformation Process Understand cognitive & behavioral limitations Develop strengths to overcome limitations The Coming Behavioral Revolution in Leadership

9. What is Positive Leadership? DEVELOPING OTHERS DEVELOPING THE ORGANIZATION Whole Organization The Coming Behavioral Revolution in Leadership

10. What is Positive Leadership? Organizational Structure Talent Management Customer Relations OPTIMIZATION Whole Organization GROWTH Processes Product Focus Business Strategy The Coming Behavioral Revolution in Leadership

11. What is Positive Leadership? Achieving extraordinary results by optimizing human performance • within a framework of positive psychology and behavioral science. The Coming Behavioral Revolution in Leadership

12. positive psychology. Fixing Problems Optimizing Performance Psychological Therapy Psychological Fitness Clinical Psychology Positive Psychology Ok Illness Difficulty Good Great Extraordinary Human Performance

13. return on development So what can we do? what research is showing. Strength Trajectory Weakness Trajectory The Coming Behavioral Revolution in Leadership

14. change in emphasis. So what can we do? Strengths • Identify (there are tools) • Develop • Maximize use • Don’t over-use • Learn to use strengths… • … to work around weaknesses. Weaknesses • Identify • Accept • Develop to minimum required The Coming Behavioral Revolution in Leadership

15. an example. So what can we do? Weakness: empathy/forgiveness Strengths: goal oriented & perseverance It’s how you frame it. The Coming Behavioral Revolution in Leadership

16. power of strengths what research is showing. feel more accomplished become more engaged experience greater meaning develop deeper professional relations achieveextraordinary results. The Coming Behavioral Revolution in Leadership

17. win-win. Psychological well-being of employees Financial well-being of the company The Coming Behavioral Revolution in Leadership

18. happeningnow Military Business HBR 2011 $145 million initiative Training 1 million people. Education Resiliency Program for Middle Schools

19. How IE can help? Translating behavioral science & positive psychology… …into practical training for managers. • Behavioral Decision Making • Dealing with Ambiguity • Positive Methods for High Performing Teams • Positive Approaches to Innovation & Creativity • Executive Master in Positive Leadership & Strategy The Coming Behavioral Revolution in Leadership

20. Meaningful & measurable benefits Drivers of career success Fact: 25%  IQ, 75%  optimism, social support, seeing difficulty as challenge.(Achor) The brain on “positive” Fact: Performs 31% better: intelligence, creativity , energy , sales(HBR, Feb 2011) Fact: Employees take 56% fewer sick days. (Gallup) The company on “positive” Fact: Business units in 25%’tile have 4% higher profitability(Harter, Schmidt, Keyes 2002) Fact: 75% engaged employees believe than can improve cost/quality/Service vs. only 25% for disengaged employees(Towers Perrin Study) Fact: Companies in “Best Companies to Work For”, profits  315%(UK Engaging for Success) The Coming Behavioral Revolution in Leadership

21. Meaningful & measurable benefits Who: Toyota's North American Parts Center Fact:400 employees went through strengths-based interventions: 1-year later, per-person-productivity at the warehouse increased by 6% (normal variation 1%) Connelly, 2002 Who: Wachovia Bank Fact:Increase in performance of 13% with a group of employees who they positively engaged in the purpose of the Bank Vs a control group who wasn’t positively motivated. Harter & Schmidt, 2002 Who: At Zappos.com positive leadership support the corporate culture to a larger purpose of “spreading happiness: delivering happiness to the world”. Fact: In 10 yearstwo goals were reached: $1billion in annual sales and get on the list of best companies to work for in 2008: Fortune magazine ranked Zappos 23rd on its list.  Financial Times, 2011 The Coming Behavioral Revolution in Leadership

22. How IE can help? MEANINGFUL & MEASURABLE BENEFITS Decreased conflict/bureaucracy Sense of empowerment Increased efficiency Decreased absenteeism HR/Talent Management = strategic business partner Increased engagement/motivation Greater sense of ownership Better interpersonal relationships More trust/openness More creativity/innovation Better retention Increased resilience More agile/flexible The Coming Behavioral Revolution in Leadership

23. Positive Leadership in action VIA 24 strengths list homework to take with you 1 2 3 4 5 . . . . 20 21 22 23 24 signature strengths My Successes List core activities at work My Challenges weaknesses The Coming Behavioral Revolution in Leadership

24. This is the PEOPLE development new thank you christina.chaplin@ie.edu The Coming Behavioral Revolution in Leadership