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Online Academic Support - Anytime, Anywhere For

Online Academic Support - Anytime, Anywhere For.

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Online Academic Support - Anytime, Anywhere For

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  1. Online Academic Support - Anytime, Anywhere For Math (Basic Skills through Calculus II)Statistics Biology  Chemistry  Physics  Organic Chemistry  Anatomy & Physiology EconomicsAccountingFinanceSpanishWriting  Reading  ESOL  Computers and Technology  Nursing & Allied Health Online Tutoring-An Anytime/Anywhere Resource to Improve Critical Thinking & Problem Solving Barry Berman, PhD November 8, 2012

  2. Topics What is Smarthinking Smarthinking Student Walkthrough Q & A

  3. What We Do Smarthinking helps high schools, middle schools, colleges and universities improve student learning success (at the moment of need) and retention through a network of tutors available up to 24 hours a day, 7 days a week.

  4. Up to 24 Hours a Day With Smarthinking you can: Connect with an expert educator for live tutoring and homework help. Submit your Writing to our Online Writing Lab for review and critique. Submit a Question and receive a reply the next day. Schedule a personal , one on one session with a tutor. 7 Days a Week

  5. Potential SMARTHINKING Usage at Your Institution? • Help improve student class completion rates, grades, persistence rates, retention rates and reduce dropout rates • Complement, supplement and augment the work of faculty tutors, peer tutors, volunteer tutors and professional tutors by providing tutoring assistance to students: • when on campus tutoring centers are closed or when tutors aren’t available. (Smarthinking math Tutoring is offered 24/7 and most students use Smarthinking from 10pm to 2am.) • when not enough tutors are available. • in subjects not covered by the tutors. • who work and can’t make it to see tutors. • Help your institution be in compliance with the SACS requirement that services offered to students taking online courses are comparable to services offered to on-campus students • Provide assistance to student athletes, particularly when they travel. • Provide support for students in your institution’s TRIO, Continuing Education, Dual Degree, Dual Enrollment and Freshman Experience programs. • Help those students who are reluctant to use face-to-face faculty tutoring because they are embarrassed • Provide assistance to students who span the spectrum from at-risk students to AP students. • Assist students studying for College entrance exams. • Provide support for faculty, particularly for those who assign essays

  6. The Model Tutoring Works Tutoring from Trained Tutors Works Better Tutoring from Trained Tutors at the Moment of Need Works Best Sources: Maxwell, 1990; Boylan, Bonham & Bliss, 1995; Mandernach, 2005.

  7. What Do Students Want? 24/7 service Wait times less than 5 minutes Turnaround times less than 24 hours Archives of tutoring sessions Technical Support

  8. This Is What Smarthinking Does Not Do !! “hi, i am taking college algebra right now.  I need your services.  what i need to do is fax you a set of 21 questions. and i need for you to answer all the questions within a 1 to 2 hour time limit.  when you have answered them i need you to fax the answers back to me.  i will pay you how much ever it costs.  but i will need them answered within the 1 to 2 hour time limit.  can you help me and do this for me?  get to me asap.  thanks.”

  9. Expert Educators Smarthinking Tutors will Engage students in discussion through Socratic dialogue. Engage students in discussion and problem-solving strategies. Encourage students with constructive criticism. Help students see areas where their work can be improved. Smarthinking Tutors willnot Complete assignments for students. Provide the students answers. Re-write student papers.

  10. Available Subjects

  11. Available Subjects

  12. Education Management Team – All Educators !! Christa Ehmann Powers, Ph.D. Senior Vice President and Chief Education Officer Kirk Benningfield, Ph.D. Vice President, Education Operations Allyson Fetterhoff, Ph.D. Executive Director, Writing & Humanities Andrea Kilkenny, M.A. Director, Writing Julie Radachy, M.Ed. Academic Coordinator, Writing Linda Bush, Ph.D. Director, Mathematics & Science Kendra Douglas, Ph.D. Associate Coordinator, Spanish Michael Wilson, M.A. Efficiency Specialist, Writing Brenda Douglas, M.B.A. Associate Coordinator, Accounting & Finance Randy Russell, Ph.D. Associate Coordinator, Economics Amy Stuber, Ph.D. Academic Coordinator, Writing Denise Woodson, M.A., M.T. Associate Coordinator, Health Professions & Nursing Karen Vos, B.A. Administrative Coordinator, Writing

  13. Who are Smarthinking’s Tutors? • QUALIFIED – Over 1,600 tutors. Over 90% have a Masters or a PhD degree in their given or related field; average tutoring and/or instructional experience is 9.2 years. Tutors are Smarthinking employees ensuring quality control. Only 10% of applicants are hired. • VERIFIED – Screened by Smarthinking’s in-house Education Team • TRAINED – 4 module online training program (12-15 hours) plus “practicum” • MONITORED – All interactions with students are saved. Our in-house Education Team evaluates performance and provides professional development. • BACKGROUND CHECKS - We now do basic, criminal background checks on all ST tutors. Conducted by Kroll, the background check is a Federal Criminal National Records Search. (no finger prints, no state or county level search)

  14. Fall Schedule – 2011 – Access Is The Key Live Tutoring Hours Math (Basic Skills – Calculus II) 24/7 Bilingual Math Sunday through Thursday noon to 2 AM ET Friday and Saturday noon to 6 PM ET Chemistry, Physics, and Writing Sunday through Thursday 9 AM to 2 AM ET Friday and Saturday noon to 6PM ET Accounting, Statistics Sunday through Thursday 12 PM to 2 AM ET Friday and Saturday 12 PM to 6 PM ET Economics Sunday through Thursday 3 PM to 1 AM ET Friday and Saturday 12 PM to 6 PM ET Biology, Intro to Human A&P, Finance, and Organic Chemistry Sunday through Thursday 9 PM to 1 AM ET Spanish Sunday through Thursday 9 PM to 11 PM ET Nursing and Allied Health Sunday through Thursday 8 PM to 12 AM ET Online Writing Lab Essay Submission: 24/7 Submit a Question (all subjects): 24/7 Schedule a Personal Session: 24/7

  15. Exceptional Service Levels 2011/2012 91%of students would recommend Smarthinking to a friend Average wait time for on-demand tutoring:  < 2 min. Average essay return time: 19.6 hours Over 4 million tutoring sessions to date Implemented in in over 1,0000 institutions More than 2.5 million essay reviews 70% of live sessions occur after 5pm and before 8am (e.g. outside of traditional business hours)

  16. Spring 2012 Whiteboard Exit Survey Results Since 2005, survey response rate has been 38% Ratings on a 1-5 scale, 5 is highly recommended 88% favorable tutor rating (Ave. 4.2) 87% favorable technology rating (Ave. 4.1) 91% would recommend ST to a friend (Yes/No answer choice) Ratings are holding steady semester over semester

  17. www.facebook.com/smarthinking

  18. Independent Research SMARTHINKING WorksResearch BasedResearch Proven

  19. Study: Broward College, Florida Pass Rate Comparisons - Students Using Smarthinking vs. All Other Students

  20. Study: Kapiolani Community College, HI Average Grades: Spring 2003 – Spring 2005 Success Rates Spring 2003 – Spring 2005 Note: English 22 – Others include students who did not use Smarthinking initially, but then used face-to-face tutoring at the CC Tutoring Center The Journal of Applied Research in the Community College, Fall, 2007

  21. Study: Volunteer State Community College, TN • Volunteer State Community College is one of 13 community colleges in the State of Tennessee, serving 9,000 students. • Vol State has a diverse student population, with a significant number of first-generation college students. • Over 50% of incoming students are tested into Learning Support courses in math, writing and reading. • With new state rules basing funding on student outcomes, Vol State recognized that rapid improvement in student success was needed. • RESULTS: Students Using Smarthinking’s Online Writing Lab were 8 times More Likely to Successfully Complete Their Course • USER SATISFACTION: 94% of students said Smarthinking was “very easy” or “easy” to use and 88% said it was helpful. Seventy percent (70%) of faculty respondents found Smarthinking “very useful” or “useful.”

  22. Study: Antelope Valley College, CA AVC is a 2-year college in Lancaster, CA Study – Online Writing Lab (OWL) 2 Cohort Groups to Compare performance in Eng 095, Eng 097, Eng099, and Eng101 Over 95% of incoming students are placed in a Basic Skills course. Study measured % of students who passed the aforementioned English classes Research Lead: Aaron Voelcker

  23. Study: Florida College System Commissioned by the Evaluation Unit of the Division of Florida Colleges Examined the use and impact of Smarthinking’s online tutoring services throughout the System. (Note that 27 of 28 Florida State Colleges use Smarthinking) Study showed that among students who are taking either developmental education courses or first college-level courses in math or English, those using Smarthinking’s services received higher grades. Study showed that scores of study participants and non-participants on the College Preparatory Test, a pre-assessment required of all incoming students, were similar, proving that the higher grades of Smarthinking students do not appear to be a result of self-selection. Almost 76,000 Smarthinking tutoring sessions provided to 21,400 Florida students from July 2009–July 2010. Source: Florida College System, “A Review of the Use of Smarthinking Tutorial Products in the Florida College System,” 2011

  24. Study: Northwest Florida State College NWFSC is a 4-year college in Niceville, FL with 7,556 students Study - 2 High Enrollment Courses in which students experience difficulty: Composition I (ENC 1101) and Intermediate Algebra (MAT 1033A) Study performed during the 2007-2008 academic year Research Lead: Iris Strunc, Coordinator of Educational Support Services Conclusion: Cost of Service has proven worthwhile in assisting students

  25. Study: Open Universities Australia Assumption: Using SMARTHINKING increases success rates, course completions, and retention Study Profile Stage 1: 1,312 students in 3 courses used the Smarthinking Online Writing Lab (OWL) over a 3 month period (Fall 2007) Students submitted essays for individualized critique and review.

  26. Study: Open Universities Australia Results Achievement 80% of students using SMARTHINKING passed 34% of non-users passed Students who used Smarthinking were students of limited academic background Retention “SMARTHINKING users are more likely to re-enroll than non-users” ST users re-enrolled at rate of 54% Non-user re-enrolled at the rate of 43% Depending on the group studied, retention rates increased from 10% to 17.4% Quality 93% of students were satisfied or highly satisfied with the OWL

  27. Study: Old Dominion University, VA Outcomes in Pre-Calculus Fall - 2008 Out of 900 students who had math needs prior to taking calculus, 188 students used some type of intervention: F2F peer tutoring, group tutoring, ST Student Pass Rates: With Intervention = 60.1% With No-Intervention = 49.2% Pass Rates by Intervention Type: F2F Tutoring = 59.3% Group Tutoring = 61.5% Smarthinking Tutoring = 67.7% These statistics are impressive since the University had many years of previous experience with F2F and Group Tutoring, but had less than one year of experience using Smarthinking.

  28. STUDY: The Chronicle of Higher Education July 18, 2011 Community-College Students Perform Worse Online Than Face to Face By Ryan Brown Community-college students enrolled in online courses fail and drop out more often than those whose coursework is classroom-based, according to a new study released by the Community College Research Center at the Teachers College at Columbia University. The study, which followed the enrollment history of 51,000 community-college students in Washington State between 2004 and 2009, found an eight percentage-point gap in completion rates between traditional and online courses. Although students who enrolled in online courses tended to have stronger academic preparation and come from higher income brackets than the community-college population on the whole, researchers found that students who took online classes early in their college careers were more likely to drop out than those who took only face-to-face courses. Among students who took any courses online, those with the most Web-based credits were the least likely to graduate or transfer to a four-year institution. …………. The report suggests several ways to improve online courses, including increased technological support for students and more extensive training in online-teaching methods for faculty. The research was backed by the Lumina Foundation for Education and the Bill & Melinda Gates Foundation.

  29. Schools in Georgia That Use Smarthinking • Altamaha Technical College • Atlanta Technical College • Atlanta Metropolitan College • Georgia Virtual Technical College • Central Georgia Technical College • Southeastern Technical College • Ogeechee Technical College • Okefenokee Technical College • Southwest Georgia Technical College • Savannah Technical College • Gwinnett Technical College • University of West Georgia – eCore • University of West Georgia • Georgia College and State University • Georgia Gwinnett College • Georgia Perimeter College • Savannah State University • Piedmont College

  30. Partial List of K-12 School Districts in the United States That Use Smarthinking • Capitan High School • Dexter High School • Goddard High School • Hagerman High School • Hondo High School • Lake Arthur High School • Loving High School • Mescalero/Apache School • Roswell High School • University High School • Roswell High School Tutoring Program • Mississippi Gear Up Program • State of Florida • Halstrom High School • Mt. Pleasant Area School District, PA • Milliard Public Schools • Insight Schools – Washington and Wisconsin • Nash/Rocky Mount Public Schools, NC • Washoe County Schools, NV • Anson County Schools, NC • Osceola County Schools, FL

  31. A Small Sampling of the over 1,000 Schools That Use Smarthinking

  32. Reports SMARTHINKING Provides Substantive Reports to Help Schools Monitor Usage Usage Report Usage Summary Registered Students Usage by Student

  33. What Is Desirable About Smarthinking? Institution can purchase by the hour, by the FTE student or attached to a purchase of Pearson products Institution only pays for services at the times they are used Some students prefer the anonymity of SMARTHINKING Clients report that their face-to-face tutoring has increased after they implement Smarthinking Institution can choose student usage limits, subjects available, and logo and colors Single Sign-on Access through Angel, Bb, WebCT, Moodle and other LMSs A Smarthinking Implementation Specialist will work directly with you to set up service and train faculty and students

  34. Thank You from Your Smarthinking Team David Cashwell Vice President 6001 Silkwood Way Raleigh, NC 27612 Office : (919) 803-4681 Cell: (919) 623-3328 E-mail: dcashwell@smarthinking.com Barry L Berman, PhD Sales Director 9635 Huntcliff Trace Atlanta, GA 30350-2615 Office: 770-587-2082 Cell: 678-521-8622 E-mail: bberman@smarthinking.com Danny Clark Implementation Specialist Cell: 727-424-0325 E-mail: dclark@smarthinking.com

  35. Live Demonstration A Walkthrough of Smarthinking from a Student’s Perspective

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