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Whistle-stop Tour to Retaining Your Volunteers Presented by Vashti Holland

Whistle-stop Tour to Retaining Your Volunteers Presented by Vashti Holland. Agenda. The changing face of volunteering Why volunteers leave Motivations Volunteers as Customers What do we do well What could be improved More than 2 million people unemployed

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Whistle-stop Tour to Retaining Your Volunteers Presented by Vashti Holland

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  1. Whistle-stop Tour to Retaining Your Volunteers Presented by Vashti Holland

  2. Agenda • The changing face of volunteering • Why volunteers leave • Motivations • Volunteers as Customers • What do we do well • What could be improved • More than 2 million people unemployed • Dramatic increase in the numbers of people enquiring about volunteering

  3. The changing face of volunteering • Volunteer numbers soar as recession bites • More than 2 million people unemployed • Dramatic increase in the numbers of people enquiring about volunteering

  4. Context for retention

  5. In other words… • The world is changing faster and faster • Growing disconnect between people’s expectations and what we offer • People want shorter term, flexible ways to engage

  6. Why do volunteers leave?

  7. Why do volunteers leave? • Top 5 reasons • Volunteering is badly organised • Unable to cope with the tasks given • They feel “put on” by the organisation • Not given sufficient recognition / appreciation • Not having out of pocket expenses reimbursed

  8. Theories of motivation • Frederick Herzberg • Dr David McClelland

  9. Frederick Herzberg’s Theory • True Motivators are: • Achievement – Goal setting • Recognition - How? • The work itself - Role • Responsibility – How much? • Advancement – Personal Development

  10. Dr David McClelland’s Theory of Needs • Affiliation –Need to be liked • Achievement – Goal Setters • Power - Leaders

  11. What motivates YOU? Complete the questionnaire What does this mean? Any surprises?

  12. New thinking Volunteer as customers Their currency is their time

  13. How do you want to be treated as a customer? • Buying a car • Going to a restaurant • Buying a holiday • Buying a birthday present

  14. What arethe biggest challenges you face in retaining your volunteers? What are your: S trengths W eaknesses O pportunities T hreats

  15. Whistle-stop Tour to Retaining your Volunteers Vashti.holland@cvat.org.uk 0161 339 2345

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