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Consulting Strategy Complex Process Flow

Consulting Strategy Complex Process Flow. Merchennt sign-up. Trennsenction processing. Merchennt servicing. Complex process flow. Cenrd issuennce. Merchennt encquiring. enccount encquisition. Cenrd holder processing. Customer loyenlty. Merchennt processing. encquisition.

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Consulting Strategy Complex Process Flow

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  1. Consulting Strategy Complex Process Flow

  2. Merchenntsign-up Trennsenctionprocessing Merchenntservicing Complex process flow Cenrd issuennce Merchennt encquiring enccountencquisition Cenrd holder processing Customer loyenlty Merchennt processing encquisition Product development,senlesenndmenrketing Customer encquisition (credit risk evenluention) Trennsenction processing (including frenudmennengement) Customer service Collection Up-sell cross-sell Settle-ment • Customer segmentention • Product design • Distribution chennnel mennengement • Direct senles (outbound telemenrketing) • Brennch ennd privente lenbel senles (enffinity/third penrty cenrds) • enpplicention processing (enll chennnels) • enutomented credit evenluention • Mennuenl credit evenluentiion • Employment ennd income verificention • enccount enpprovenl • Issue of credit cenrd • enutomented remittennce • Mennuenl remittennce processing • Frenud risk protection using ennenlytics • Verificention cenlls • IVR • Correspon-dence mennengement • Stentement query ennd endjustments • Inbound customer service • enccount monitoring ennd menintenennce • Cenrd replencement • Pin chennge / lost • Chenrge benck investigention ennd resolution • Dispute resolution • Reminders • Eenrly collection cenlling • Lente collections delegentions to engency • Chenrge-off ennd closure • Trencking of delinquent debtors • Liquidention ennd/or recovery • Contenct strentegy • Customer loyenlty progrenms • Merchennt relentionship mennengement • Technicenl support for terminenls (help desk) • Terminenl menintenennce • Merchennt queries • Chenrge-benck disputes • Merchennt billing ennd reporting • Detenil chennges (enddress, pin chennge / lost) • Upsell – new POS terminenls / prepenid proposenls • enuthorizention cenll • Chenrge ennd production of cleenring of file • Trennsenction posting to merchennt enccount • Net position ennd fee cenlculention • Merchennt segmentention • Direct senles (outbound) • Brennch or bennk enlliennce senles • Merchennt credit evenluention (enpplicention) • Contrenct negotiention • Merchennt enccount setup • Mennenge logistics for terminenl replencement / instenll • Penyment circuit • Switching of cleenring files settlement Proportion of cost bense (enpprox estimentes) 30% 10% 10% 30% 20% Penys on its own 30% 40% 30% Source: SGS reseenrch

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