1 / 4

Xilinx Academy February 22, 1999

Xilinx Academy February 22, 1999. Software Customer Service & Order Administration Susan LeGault. What does Software Customer Service do?. Software registration, licensing, support contract maintenance, coordinate release shipments Order entry, change orders, backlog maintenance

vita
Download Presentation

Xilinx Academy February 22, 1999

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. Xilinx AcademyFebruary 22, 1999 Software Customer Service & Order Administration Susan LeGault

  2. What does Software Customer Service do? • Software registration, licensing, support contract maintenance, coordinate release shipments • Order entry, change orders, backlog maintenance • Focal point at Xilinx for all customer backlog status, PO expedites, and shipping information • Communicate lead time quotes on software products • Issue RMA numbers and order replacement parts • Warranty report generation for field sales support

  3. Customer Service Mission Strive daily to improve customer satisfaction and increase customer loyalty. To the customer….we are the company!

  4. Customer Service Update • Next physical software release: Carnelian 2.1I, ship date is scheduled for early July and will ship to all “In Warranty” customers • FlexLM license is required for the following: FND-BSX and FND-EXP • DS maintenance: BAS/BSX comes with 90 days, STD/EXP comes with 1 year • Encourage customers to register their s/w to receive free software updates • Aspect phone system: average call wait time is 45 seconds before answered

More Related