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Why the Withdrawals?

Canaries in the Coal Mine: How Student Withdrawals and Institutional Change Intersect to Improve Retention. Why the Withdrawals?. ?. The Costs of Attrition. For students: Financial consequences Motivational consequences For institutions: Financial consequences Circumvention of mission.

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Why the Withdrawals?

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  1. Canaries in the Coal Mine: How Student Withdrawals and Institutional Change Intersect to Improve Retention

  2. Why the Withdrawals? ?

  3. The Costs of Attrition For students: Financial consequences Motivational consequences For institutions: Financial consequences Circumvention of mission

  4. Withdrawal Categories

  5. Institutional 26.15% Transfer programs (same and different school) Significant dissatisfaction with institutional processes Transfer credit policy limitations Obtaining course materials in time Lack of communication with faculty members

  6. Academic 24.62% Time management (did not devote enough time or started term late) Academic suspension Uncomfortable with online course format Unclear academic or career goals Poor reading and writing comprehension

  7. Other or Unknown 23.08% Stopped participating and communicating with Success Coach No start; no contact TLH learns of withdrawal from school academic advisor Unknown; no disclosure; no reason given

  8. Financial Aid 11.54% Did not qualify for assistance programs Tuition affordability Debt anxiety Missed deadlines Book expenses

  9. Social or Community 8.46% Alternative employment Time management, employment Time management, family

  10. Psychological or Health 6.15% Time management, health care for others Time management, health concerns for self Hospitalization

  11. Recommendations: Streamline Student Services Registration, Advising and Financial Aid Leverage technology Develop clear course maps Communicate clear registration details Provide priority registration Broadcast an online student academic calendar Dedicate advisor(s) for online programs. Create a customer-friendly financial aid office Distribute aid three or more times a year www.FreeDigitalPhotos.net

  12. Do Canaries Play Possum? The Limits of Student Self-reporting Herzberg’s two-factor theory: The absence of something may have a different effect than its presence Examples of internal versus external cause attribution www.FreeDigitalPhotos.net

  13. Recommendations: Capacity Building A combination of institutional changes and specific interventions can build capacities that empower students and foster success.

  14. Results: What to Expect Sample results • 24.7% retention gains across a single semester • Correction of policies that had previously resulted in 13% higher attrition rates • Term retention rates of 90% and higher www.FreeDigitalPhotos.net

  15. Thank you • Dr. Howell Williams • hwilliams@learninghouse.com

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