Empowering service users and finding out what they really want

1. Empowering service users and finding out what they really want A seminar to present BlueSalmon: a new self- assessment and portable support planning tool 17 June 2008 Presented by Lemos&Crane with the support of City Bridge Trust and The Ashden Trust

2. A new approach to support for homeless and vulnerable people Gerard Lemos Partner at Lemos&Crane

3. Origins

4. An alternative focus for support Identity Finding new interests and ambitions Building confidence and self-esteem Relationships Developing loving partnerships Finding somebody new Family and friends Becoming closer to people important to you Making new friends

5. Difficulties with normal support planning Time constraints: meetings are often brief and infrequent Practical considerations: conversation dominated by benefits, drugs and alcohol Support worker confidence: uneasiness about social and emotional aspirations, ‘a can of worms’ Service user confidence: may be uncomfortable talking about private matters Client-support worker dynamic: support planning sessions can get in a rut and don’t move forward

6. Normal support planning Action plan Support worker Client Leads support planning Directs andcontrols Limited input

7. Introducing BlueSalmon An online resource that enables people to describe for themselves how they want their lives to change and to find practical assistance in reaching their goals. Supported by City Bridge Trust, building on work supported by The Ashden Trust and Esmee Fairbairn Foundation Prototype development in association with Thames Reach and their service users

8. Support planning with BlueSalmon Client Support worker Family directs and controls providesupport information about client’s goals Friends Partner BlueSalmonaction plan

9. How BlueSalmon works Organisations subscribe to BlueSalmon on behalf of their service users for a one-off fee Any number of service users can then register to use BlueSalmon and create an ‘account for life’ Accounts give service users 24/7 access to: Structured interactive modules on Identity, Relationships, and Family and Friends A personalised action plan to define goals and component steps for sharing with support workers BlueSalmon is easy-to-use, safe and confidential

10. Organisational planning Client Client Client Client Unlimited number of BlueSalmon accounts One-off subscription fee Support organisation Accountsfor life Informs planningand policy Aggregate data Data is made anonymous

11. Benefits for service users • Service users are empowered to describe for themselves how they want their lives to change • Service users are encouraged to think differently about themselves as people with potential not just problems • Service users are motivated to ask for practical support from support workers or family and friends to meet their goals and aspirations

12. Benefits for support providers • Support planning meetings are revitalised with a focus on addressing service users’ priorities • Online working improves the efficiency of the support process - face-to-face time can concentrate on taking action and reviewing progress • Ideas and insight for developing new services are generated based on service user input • BlueSalmon’s aspirational approach produces genuinely person-centred outcomes for service users that can be demonstrated to commissioners