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Sussex Past Conference 2016: Enhancing Visitor Experience and Accessibility

Join us at the Sussex Past Conference 2016 to explore new initiatives for promoting heritage sites, customer service best practices, and collaborative projects with partner organizations. Engage in workshops, discuss marketing strategies, and share success stories in boosting public engagement and accessibility. Don't miss out on this opportunity to network and learn from industry experts in the field!

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Sussex Past Conference 2016: Enhancing Visitor Experience and Accessibility

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  1. Staff Conference2016

  2. Programme for the Day

  3. Looking ahead for 2016

  4. Anne of Cleves House

  5. Fishbourne Roman Palace

  6. Lewes Castle & Barbican House

  7. Marlipins

  8. Michelham Priory

  9. The Priest House

  10. Education & Learning • In 2016 we’ll be working with… • South Downs National Park to promote Prehistory workshops & archaeology. • Sussex Community Rail Partnership and Southern Rail to encourage young people to use public transport. They are using Lewes Castle for case studies, promoting us and supporting school visits. • Southern Rail access officerto help to direct people to our sites from the train station. • RNIB and HLF to improve access to our Lewes properties and collections for blind and partially sighted people. • Chichester Cultural Learning Partnership to deliver an Arts Council funded project for schools in the Bognor and Selsey area. • Mary Rose and the Noviummuseum to deliver some new events at Fishbourne Roman Palace.

  11. Marketing • E-Newsletter – a sign-up form will be available on www.sussexpast.co.uk from 1st February. Visitors to the website can register for monthly SAS newsletter published from March 2016. • Facebook & Twitter – increased focus on the use of the current social media sites for all properties with the objective to increase followers. This will include a number of Facebook advertisements. • Hoteliers Events – following the success of the MP hoteliers event in October, both Lewes and Fishbourne will be holding similar events in April. • Property Pass – a new pass is due to be launched in the spring which will allow unlimited access to all our sites over a two week period.

  12. Programme for the Day

  13. Best Practice Customer Service Groups Group 1 – Foyer Amie Blinko Daryl Burchmore Lucie Fitchett Emma O’Neill Beth Bates Louise Creasey Ella Croft Barbara McMahon Sylvia Arnold Julie Harrington Jan Christie Suzanne Green Group 2 – Foyer Stacey Read Allie Parsons Sophie Hearn Martin Pett Lindsay Lawrence Jean Jennings Bev Wheeler Sheila Marsden Penny Horsfield Clare Dalgarno Anne-Marie Williams Tess Fradgley Jo Sayers Group 3 – Foyer Helen Anson Lynn Gayford Joanna Wilkins Lesley Barratt Alison Bell Susan Kent Jennie James Katrina Burton Antony Muzzall Beverly Lee Charley Chamberlain Emily Hall Group 4 – Foyer David Cook Peter Varnham Martin Flux Stewart Clarke James Neal Jon Creasey Angela Lucas Anthony Smith Izzy Roberts Group 5 – Viewing Gallery Esme Evans Rob Symmons Betina Blake Tristan Bareham Gill Kennedy Borah Toff Emma O’Connor Luke Barber Debbie Matthews Lorna Gartside Petra Rinne Lovelock Stephanie Smith Tracy Shearer

  14. Team Activity Groups MBA Hoard & CDC - Stephanie Smith/ Emma O’Connor, Viewing GalleryDiscovery Tour - Katrina Burton/ Rob Symmons, Museum & North WingH&S - Izzy Roberts, CDC Foyer Group 1 Allie Parsons Amie Blinko Borah Toff Charley Chamberlain Debbie Matthews Esme Evans James Neal Jan Christie Jean Jennings Jennie James Julie Harrington Louise Creasey Martin Pett Peter Varnham Petra Rinne Lovelock Sean Arnold Susan Kent Sylvia Arnold Group 2 Angela Lucas Anne-Marie Williams Antony Muzzall Barbara McMahon Betina Blake Beverly Lee Clare Dalgarno Daryl Burchmore Emily Hall Emma O’Neill Helen Anson Lorna Gartside Lucie Fitchett Luke Barber Penny Horsfield Stacey Read Stewart Clarke Tracy Shearer Group 3 - Alison Bell Anthony Smith Beth Bates Bev Wheeler David Cook Ella Croft Gill Kennedy Jo Sayers Joanna Wilkins Jon Creasey Lesley Barratt Lynn Gayford Martin Flux Sheila Marsden Sophie Hearn Suzanne Green Tess Fradgley

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