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Chapter 7 Operational Planning and Control

Chapter 7 Operational Planning and Control. Sport Management: Responsibility for Performance Daniel D. Covell, Peter W. Hess, Julie Siciliano, Sharianne Walker. Sport Facility Management. Types of Sport Facilities Public Assembly Facilities (PAF) Management of Sport Facilities

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Chapter 7 Operational Planning and Control

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  1. Chapter 7Operational Planning and Control Sport Management: Responsibility for Performance Daniel D. Covell, Peter W. Hess, Julie Siciliano, Sharianne Walker

  2. Sport Facility Management • Types of Sport Facilities • Public Assembly Facilities (PAF) • Management of Sport Facilities • In-house Management • Private Management and the RFP

  3. The Role of the Sport Facility Manager • Building Management • Building systems, administration, marketing, budgeting, human resources • Event Management • Event planning, coordination, execution, logistics, arrangements

  4. Operations Management • Macro Level • Translating selected strategy into action steps or plans in each of organization’s key functional areas (Operational Planning) • Focuses on production of services • Micro Level • Planning and executing events, programs, and activities • Focuses on how services are produced

  5. Operational Planning • Operational Plans vs. Strategic Plans • Operational Control • Management By Objectives • The Balanced Scorecard • Translate the Vision • Communicate and Link Objectives • Business Planning • Feedback and Learning

  6. Operational Planning Tools • Forecasting • Quantitative Forecasts • Qualitative Forecasts • Scheduling • Scheduling and Booking • Gantt Charts, Program Evaluation and Review Technique (PERT) Charts, and Event Scripts • Computer Software

  7. Guidelines for Operational Planning • Policies • Procedures • Budgets

  8. The Control Function • Establish Performance Standards • Monitor Performance • Compare Performance to the Standards • Take Corrective Action

  9. Continuous Improvement • Plan-Do-Check-Act • Reengineering • Service Quality • Delighting Customers • Sport Facilities as Entertainment Complexes • Formal Programs and the Culture of Service (FISH!)

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