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iPads in the Enterprise: How to Put Them to Work for You!

iPads in the Enterprise: How to Put Them to Work for You!. John A. O’Neill Sr. Chief Technologist AWS Solutions. Who am I?. Consultant, speaker, educator, and author. AwesomeWildStuff.com/AWS Solutions Consulting and teaching for today’s IT Pro’s.

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iPads in the Enterprise: How to Put Them to Work for You!

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  1. iPads in the Enterprise: How to Put Them to Work for You! John A. O’Neill Sr. Chief Technologist AWS Solutions

  2. Who am I? • Consultant, speaker, educator, and author. • AwesomeWildStuff.com/AWS Solutions • Consulting and teaching for today’s IT Pro’s. • Out-of-the-box solutions to modern business IT problems. • Cool, wildly unique products.

  3. Intro • The iPad has been the benchmark for tablet computing since its introduction in 2010. • Large, hi-res display, robust security, light weight, and apps for everything = awesome success! • Works great at home, work, or school.

  4. Intro (Continued) • More than 55 million iPads sold in just two years! • Tim Cook states over 80% of the Fortune 100 have deployed (or are testing) iPads for employee use. • Not a matter of if, it’s a matter of when and how we see iPads in our organizations.

  5. Things to consider • Our goal is to protect IT assets while still giving our users the best experience. • IT Administrators are already slammed with work. • We need to meet our goal in the easiest way possible. • Take advantage of iOS’s built in functionality! • Use free tools available from Apple such as the iPhone Configuration Utility and Apple Configurator.

  6. Common Uses & Apps • Web Surfing (Safari, Puffin, and Atomic) • File Management (FileBrowserEX and DropBox) • Video Conferencing (Facetime, Skype, and Fring) • e-Mail (Exchange/IMAP/POP3) • Document Viewing & Editing (iWork Suite and QuickOffice) • Printing (AirPrint, PrintCentral Pro, and HP ePrint)

  7. Student Uses & Apps • Reading (iBooks, Kindle, Kno, and inkling) • Reference (Dictionary.com, Star Walk for iPad, and World Atlas HD) • Educational Videos (YouTube and iTunesU) • Time Management (Things for iPad and iStudiez Pro)

  8. Business Pro Uses & Apps • WebConferencing (GoToMeeting and WebEx) • Presentations (Keynote and PresentationLink) • Marketing (WordPress, Twitter, and Facebook) • Project Management (SG Project Pro and Project Planner HD) • Data Analysis (MicroStrategyMobile) • HD Pic’s and Videos (iPhoto, iMovie, and Photoshop Express) • CAD Files (AutoCAD WS and TurboViewer)

  9. IT Uses & Apps • Remote Support (GoToManage for iPad and Splashtop) • Network Monitoring (IT Tools and Mailscape) • Device Management (Get Console) • Remote Control (iSSH, PocketCloud, and iTap) • Reference (iPowerShell) • Training (Cisco M-Learning Viewer) • Virtualization (VMWare View, Citrix Receiver, and Thinkgrid)

  10. Is the Network Ready? • iPad supports 802.11n at 2.4GHz and 5GHz. • Make sure adequate coverage reaches the areas the iPad will be used. • Offices and Conference Rooms • Cafeterias • Dorm’s • Manufacturing Floor • Outdoor Areas • If using cellular data make sure signal reaches where it needs to. • Install cellular repeaters if necessary.

  11. General Security • Several aspects to consider: • Device Security • Data Security • Network Security • Application Security • Apple has incorporated security measures directly into the iPad for all of the above areas.

  12. Device Security • Out of the gate access protection through a passcode. • Passcode policy options familiar to IT Administrators: • Require passcode and prevent user from removing. • Minimum passcode length and complexity. • Maximum passcode age. • Max number of failed login attempts before device wipe.

  13. Data Security • Always on 256-bit AES hardware encryption. • Data cannot be extracted from an iPad without the proper AES keys. • iPads can be backed up to a computer or iCloud. • Backup encryption can be enabled. • Local and remote data wipes supported.

  14. Network Security • Many of the network access, authentication, and security methods found in today’s networks are natively supported by the iPad. • Secure wireless through WPA2 with AES 128-bit encryption. • Remote users can VPN from the iPad just as they do from a PC. • Compatibility increased with each new version of iOS.

  15. Application Security • 200,000+ native iPad apps in the App Store. • 500,000+ iPhone apps. • Makes it really easy for users to discover, download, and install apps for almost any use. • No Matter what app’s installed, data is still secure! • iOS isolates all apps from one another. • Apps are shielded from accessing system components. • Usernames, passwords, and identities are stored in an encrypted keychain.

  16. Redeploying • Resetting an iPad to factory defaults is quick and easy. • Grab the iPad, go to Settings, General, Reset, and select Erase All Content and Settings. • That’s it! The iPad can now be treated as a new out of the box unit.

  17. Configuration Files • Nothing fancy, just an XML file. • Used to control much of what the iPad can do and how it can be used. • Passcodes • Access to programs, functions, and settings. • App delivery. • Settings for e-Mail, Wi-Fi, and VPN. • Can be signed and encrypted for security.

  18. Configuration Files (Continued) • Installed by USB using the iPhone Configuration Utility (iCU) or distributed through e-Mail or the Web. • Can be set to restrict or prevent the user from changing any settings the profile contains. • Can also be locked to the device so the user cannot remove the profile once applied. • Or a password can be required for removal.

  19. iPhone Configuration Utility • The iPhone Configuration Utility (iCU) is a simple to use free utility from Apple for creating and deploying configuration files. • Works on both Mac OS X and Windows (XP and higher, both 32-bit and 64-bit) • Besides creating, encrypting, and installing profiles the iCU can capture device information including console logs.

  20. iCU (Versions) • Current version of the iCU is 3.5. • Fully supports iOS 5.1 devices. • Compatible with earlier iOS versions. • Payloads and settings not supported by an earlier iOS version are simply ignored. • Check for a new version of the iCU whenever a new iOS version is released.

  21. iCU (Installing Configs-Gotchas) • When using USB to install a profile, the profile is automatically signed and encrypted before being transferred to the iPad or iPhone. • Any updates to a profile must be signed by the original self-signed certificate. • Use one PC with the iCU installed to create, modify, install, and export profiles will cut down on problems. • When posting the files on your website don’t compress the file or change its .mobileconfig extension.

  22. Apple Configurator (MDM) • Apple’s free MDM solution released at the same time as iOS 5.1 last month. • Mass configure, deploy, update, and reset up to 30 devices at a time. • Great fit for education and small businesses who don’t need expensive large scale MDM solutions. • Larger organizations can use Apple Configurator to setup devices, install enterprise apps, and quickly enroll each device with a full scale MDM solution.

  23. Thanks! Follow me on Twitter @JohnONeillSrfor more tips, tricks, and insights. Watch Petri.co.il for my iPad how-to articles each week.

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