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24 June 2009 BSRIA, Bracknell Gerry Samuelsson-Brown

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24 June 2009 BSRIA, Bracknell Gerry Samuelsson-Brown

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    1. 24 June 2009 BSRIA, Bracknell Gerry Samuelsson-Brown

    2. M&E Contractors KPIs – 9th year Client satisfaction: Overall service Design Quality of installation Quality of O&M manual Defects on handover Environmental impact Value for money Predictability of cost Predictability of time Productivity Profitability Safety – AIR Respect for People – Training M&E satisfaction - overall payment terms

    9. Client satisfaction – 9 year trend

    11. Predictability of cost

    13. Predictability of time

    15. Productivity

    16. Productivity (mean scores) BPF members Ł104,595 All firms 60 + staff Ł74,110 SMEs Ł55,113 All firms Ł61,175

    17. Profitability by size of firm

    18. Safety – AIR (all firms)

    19. Safety – AIR (firms with 60 or more staff)

    20. Safety (mean scores) AIR AFR BPF members 1,077 0.96 All firms 60 + staff 1,095 0.93 All firms 1,175 0.97

    21. Investment in training (mean) 2009 2008 All firms 60 + staff 4.8 days (5.1) SMEs 3.3 days (3.8) All firms 3.8 days (4.3) BPF members 6.2 days (6.2)

    22. Value for money from M&E contractors

    23. Environmental impact

    24. M&E Contractor satisfaction with payment terms

    25. M&E Contractor “dissatisfaction” with payment terms

    26. Secondary KPIs

    29. Procurement matters!

    30. Procurement (1)

    31. Satisfaction with service by client’s experience of M&E contractor

    32. Procurement (2)

    33. Satisfaction with service by basis of M&E contractor selected

    34. Procurement (3)

    35. Satisfaction with service by procurement route

    36. Supplier KPIs

    37. Supply chain KPIs – Pumps

    38. Supply chain KPIs – Lighting

    39. Distributor – good value added (10) One point of contact, updated delivery schedules on a weekly basis, reacted positively to deletions and additions (10) One point of contact, gave technical support when required (10) Provided a first class project management package (10) Large order stored in local warehouse and quantities call off as required (10 Took ownership of the order, got it to site liaised with our site team. Minimal involvement was required by myself after order placement (10) The distributor chased the manufacturer as hard as we did and used all their contacts within the business to ultimately resolve the issue (10) Gave additional price support and used their influence to achieve prompt information return.

    40. Summary – 9 years on!

    41. … have we addressed Egan? Greater evidence of measuring performance Greater evidence of collaborative working Greater engagement with M&E contractors in design Improvements in client satisfaction scores over time BUT … no room for complacency … There is good news and bad news …

    42. The bad news … still a long way to go!

    43. BPF members will receive the KPI Handbook Also visit: www.bsria.co.uk/goto/kpi where you can access: the 14 headline charts in jpeg format 9 year trend chart and a link to the handbook Plus, this presentation will be posted on www.bsria.co.uk/goto/bpf KPI dissemination

    44. Coffee break

    45. OJEC notice for KPI collections has gone out The KPI Consortium (which includes BSRIA) has submitted our Expression of interest, now working on tender) Will be for 2 years + 1 + 1 Winning bid known in August. BIS is looking to renew the KPI work

    46. Next BPF meeting What would be the best value to members given the current climate? Option 1: Wednesday 14 Oct 09 Venue – Motor Cycle Museum, Birmingham (or Wolseley Innovation Centre, Coventry) We keep the date. Theme: innovations in construction – what do we need to move forward? This could be a joint KTN / BPF event. Option 2: We do not meet but Gerry visits each firm instead as requested / needed

    47. Free webinar On KPIs and benchmarking – lasts 50 minutes (useful introduction to new members of your team) Tuesday 13th October , 2pm

    48. Questions from Mercury Do you have a systematic approach to measuring Quality of Installation on site? Is snagging a key metric? Do you have a quality measure that mirrors AFR in safety) incidents / hours worked)?

    49. Any other questions / issues

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