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Aged Care Service Integration Project Greater Newcastle Cluster

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Aged Care Service Integration Project Greater Newcastle Cluster

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    4. Ageing Population

    5. Community Aged Care Services

    6. High Demand for service:Rural

    7. High demand for service:Hunter

    8. Aged Care Assessment Teams Hunter Team Rural Team servicing the rural regions Staffing: Clinical:24 FTEs Admin:7:1 FTEs Allied Health and Nursing Geriatricians:6 FTEs

    9. Integration Project Implementation

    12. Aged Care Service

    14. Community Dementia Nurses

    15. Clinical Coordinator Role Response to Priority One referrals Allocation of referrals to ACAT and CDN clinicians Delegation and response to priority assessments Advise to service providers/health professionals Assessment of and Problem solving of complex cases Advice/Information regarding ACAP guidelines Positions staffed from within team

    16. Clerical support provided at each Community Health Centre for the Aged Care Service

    17. Referrals and enquiries to be managed by the Referral and Information Centre Providing accurate and comprehensive information and assistance about community based services

    18. Referral and Information Centre ACAT RN seconded to the referral and Information centre CHIME Program enabling electronic referral allocation to ACAT CHIME business rules developed ACAT referral acceptance criteria developed Involved in the development of Aged Care intake templates Staff receive referrals electronically Staff have more available time for assessments Referrers have improved access Education provided to RIC staff and ongoing

    19. Referrers

    20. Standard Referral Management Process

    21. Central Office maintained for ….

    22. CHIME:The solutions supported by changes to information technology.

    23. Wait times

    24. Wait times have been sustained

    25. Average Wait Times

    26. Benefits of Integration Reduction in wait times Efficiencies in travel times Located closer to the population we serve Improved collaboration with key health providers Developed relationships with other service providers who share clients Heighten awareness of ACAT assessments and role Reduction in inappropriate referrals Facilitated client discussion and information sharing Common information/communication system promoting seamless information Access to single electronic medical record (CHIME) Opportunities for case conferencing High staff satisfaction

    27. THANK YOU

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