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Enhancing E-Gov Sites: Keys to Success

Discover the crucial qualities of a good E-Gov site, from accessibility and citizen responsiveness to online services and interactive features. Explore Bill's favorite e-gov platforms and learn about interesting services for local governments.

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Enhancing E-Gov Sites: Keys to Success

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  1. Bill Sudduth University of South Carolina E-Gov: Make It Work @ your library

  2. E-gov Site Qualities • Quantity and quality of the information • Presentation and accessibility • Level of information on site • Services available to the public • Level of accessibility to the disabled or others using alternative technologies

  3. Qualities of a good E-GOV site • Useability • Citizen responsiveness • Accessibility for disabled visitors • Information tools • Online procurement • Job opportunities • Interactive permits and payments

  4. Bill’s qualities • Does the site same me time • Are services intuitive • Are there helps to the first-time user • Does the site save me money • Can I make payments easier • Do I get credit for online payments • Does the site work 24/7

  5. Quality e-gov sites (Federal) • http://usa.gov • Special audience portals – “For Citizens” • National Park Service – http://www.nps.gov • http://Recreation.gov

  6. State Government sites • California - http://www.ca.gov/ • Alabama - http://www.alabama.gov/portal/index.jsp • Maine - http://www.maine.gov/ • Rhode Island - http://www.ri.gov/ • Virginia – http://virginia.gov • Texas – http://www.texas.gov/ • District of Columbia - http://dc.gov/DC/ • South Carolina - http://www.sc.gov/

  7. City sites • Boston, MA - http://www.cityofboston.gov/ • Louisville, KY - http://www.louisvilleky.gov/ • Fort Collins, CO - http://www.fcgov.com/ • Chicago, IL - http://www.cityofchicago.org/city/en.html • Riverside, CA - http://www.riversideca.gov/ • Columbia, SC - http://www.columbiasc.net/

  8. County sites • Chesterfield County, VA - http://www.chesterfield.gov/ • Pinellas County, FL - http://www.pinellascounty.org/ • Oakland County, MI - http://www.oakgov.com/ • Richland County, SC - http://www.richlandonline.com/

  9. Bill’s favorite sites • GPO Access - http://www.gpoaccess.gov/ • Soon to be FDsys - http://www.gpo.gov/fdsys/ • USA. gov – http://usa.gov • Virginia.gov – http://virginia.gov/ • Holden Beach - http://www.hbtownhall.com/ • Particularly the “Holden Beach E-News service”

  10. Interesting services • eVa for Local Governments - http://www.eva.state.va.us/ • Land Use Projects Parcel Mapper, Richmond, VA - http://map.richmondgov.com/LandUseProject/ • NYC 311 Online - http://www.nyc.gov/apps/311/ • King County, WA News Syndication System - http://www.kingcounty.gov/news.aspx

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