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STARCOM21 Rebanding Overview

STARCOM21 Rebanding Overview. June 7th, 2007. Agenda. Project Status Rebanding Discussion. STARCOM21 Network. ASTRO 25 Digital 700/800 MHz Trunking Dedicated to IL Governmental Users Voice Encryption Capable Local Console Connectivity State Wide Coverage and Roaming

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STARCOM21 Rebanding Overview

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  1. STARCOM21 Rebanding Overview June 7th, 2007

  2. Agenda • Project Status • Rebanding Discussion

  3. STARCOM21 Network ASTRO 25 Digital 700/800 MHz Trunking • Dedicated to IL Governmental Users • Voice Encryption Capable • Local Console Connectivity • State Wide Coverage and Roaming • APCO Level Six Interoperability • Fully Managed Communications • Built to Public Safety Standards • 3 Zones - 197 Sites • Hardened, Secure, Monitored • Maintained and Staffed 24 x 7 x 365 • Guaranteed Service Level Agreements • 95% Area Mobile Coverage Statewide • In Building (8 dB) Coverage in Select Areas (Chicago Area, 12 Major Cities) Final System Acceptance Q307

  4. PROJECT ORGANIZATION

  5. Implementation • Last Site To Complete Is Beloit • Waiting on Tower Issues To Be Resolved • Tollway Working With Tower Construction Vendor • Harlem Irving Site Will Be Moved To The New Tower Later in 2007 • Des Plaines Site Will Move From the Trailer Into the Final Location Once EDACS Is Removed In Q3

  6. Completed Milestones • Successfully completed the DAQ and BER testing Oct 12, 2006 with a 99% pass rate • Implemented and Optimized 187 RF sites with 3 Master sites across 3 Zones • Successfully turned up 240 T1 circuits and 45 DS3 circuits to provide the backhaul for the system • Dispatch Centers installed and accepted during the same time period • Implemented MOSCAD for environmental alarms at each site and tested with Starcom Full vision • State Deployment Started in April

  7. Conditional Acceptance • Original Contract language Did Not Accommodate Partial System Acceptance • Contract Amendment Agreed to In March • Allows for Phased Rollout • A Win/Win for State and Motorola • Allows Orderly Rollout and Operational Testing • Facilitates the Chicago Migration

  8. Starcom Deployment • First ISP District Went Live March 28 • ISP Deploying South to North • Coordinated With User Training and Radio Installation • Roll Out Was on Portable Only Initially • Two More Districts Cut Over in April • Stopped Deployment in Late April Due to ISPERN Patch Issues • District Cutovers Will Start Back Up With Accelerated Schedule • Still Anticipate Completion of ISP Cutover on Original Date of August • State has started Installation of Mobiles in Zone 3 • Includes Futurecom VRS units • Motorola has programmed all 4000+ ISP subscribers with the 244 templates approved by ISP

  9. Customer ID Loading • Total ID’s loaded – 16,200 / 270 Man Hour Effort • ISP Mobiles/Portables – 4267 • ISP Consoles - 5540 • ITTF – 2269 • St Clair – 2885 • McLean – 740 • Argonne – 68 • Madison – 220 • Other (Wabash, Lee, etc.) – 222

  10. Fleet Maps Extensive Amount of Effort has Gone into Programming All State of Illinois Templates have 29 Personalities and 21 Zones Completed 7000+ Radios and 342 Templates In progress 950+ Radios and 141+ Templates Secretary of State (2/3 Finished) 44 Templates. 300 radios, 150 Futurecom Repeaters Interstate Commerce Commission (Templates Done) 42 Templates, ~100 radios Department of Natural Resources (Not Done) 42 Templates, ~200 radios IEMA (Not Done) 2 Templates, ~20 radios Executive Office of the Inspector General (Not Done) 1 Template, 30 radios McHenry County ~10 Templates, ~300 radios Will need to be done this year to make their timeline ISP Subscriber Units (Finished) 320 Templates (ISP keeps adding new templates) 4800 radios programmed (2 ½ times) 700 Futurecom Vehicle Repeaters (2 times) ITTF (Finished) 2 Templates, 1800 radios Argonne Labs 6 Templates, 55 radios (Finished) Madison County 6 Templates, 200 radios Ogle County 4 Templates, 60 radios Lee County 2 Templates, 30 radios Plainfield 2 Templates, 56 radios

  11. Current User Community • Argonne Laboratory • Belvidere PD/FD • Boone County • Champaign Urbana Public Health • DuPage County Water Comm. • Glen Carbon • ITTF - ILEAS, MABAS, IESMA • IMERT • Lee County • Madison County • McLean County • McHenry County • Ogle County • St. Clair County • Wabash County E911

  12. Interested Parties • Ameren • Bond County • Cook County • City of Chicago • Metropolitan Pier Authority • Chicago - Organized Crime Division • Davenport IA • Edwardsville • FBI Southern Region • Henry County • Macon County/Decatur • Prairie Shield • Rock Island / Quad Cities Region • SIU-Edwardsville • Springfield/ Sangamon County

  13. System Upgrade • Network successfully upgraded from 6.5 to 7.1 in April • Only minor issues and no noticeable or reported customer interruptions of service • Cutover to new MSO’s was completed under 90 minutes • UO Pre-staged And Configured Master Site Equipment • Extensive Planning mitigated Down Time And End User Impact • Elite Console Upgrade ordered and Planned for June to take consoles to 7.2 • Next Planned Upgrade is 7.4 In Late Q1 Or Early Q2 2008

  14. ISPERN Patch: The Problem • Contract Calls for a Patch for VHF ISPERN to Starcom TG’s in all ISP District • Every ISP Dist Has its Own Starcom TG to localize Impact on Starcom21 Network • ISP ISPERN is Carrier squelch and the Dispatcher Bases are 100W at 300 ft • When the Patch is Activated from the Starcom21 side, the Bases are Also Activated • The Base Stations (because of Height, Power, and Carrier Squelch) • Activate the ISPERN Patches in all Surrounding Districts • This Means that Each District has to Carry the ISPERN Traffic for Itself • and Every Surrounding District (Multiplies ISPERN traffic impact) • Starcom21 Sites That are on the Border of 2 or More Districts Have to • Carry the ISPERN Talkgroups of all of the Surrounding Districts • There is not Enough Channel Capacity to Handle 3, 4, or 5 ISPERN • Talkgroups Simultaneously, on a Single Site • The End Result is Sites Bordering Multiple Districts are Busied Out and • Normal ISP Dispatch Traffic is Blocked

  15. ISPERN Patch: Initial Solution • We Attempted to Use the Radio’s Scanning Function to Fix the Problem • We limited each district’s ISPERN Talkgroup footprint to those sites • entirely within the district which eliminated the need for border sites • to carry multiple ISPERN Talkgroups. (This did not, however, stop • sites from having to carry the ISPERN traffic of surrounding districts) • We had the mobiles and portables programmed to scan the ISPERN • Talkgroups of surrounding districts. (Required for the troopers to • render assistance to neighboring districts) • We were depending on the VHF ISPERN RF to activate adjacent district • ISPERN patches • In practice, the Troopers Found the Scanning Solution Unacceptable • They Were Missing ISPERN Calls • Found That Listening on Scan & Talking on In-District ISPERN Confusing • After 3 Districts Were Deployed, the ISP Rejected This Solution

  16. ISPERN Patch: Current Status • Prototype hardware was installed on the CEB, 3 voting • Receivers, and 4 Transmitters in District 9 • 15 St Technicians assisted in the installation as a training • & Solution evaluation exercise & Have embraced the solution • Installation and level setting went relatively smooth • Initial testing was very positive • The CEB was able to tell the difference between a Base • and a Mobile and patch accordingly • Operation of the CEB patch appeared stable • We have ordered enough hardware to convert the entire • Starcom21 system (Delivery is expected in 1 week)

  17. Rebanding

  18. Rebanding Background • Interference has Been a Serious Problem for 800 MHz Public Safety and Critical Infrastructure Communications • FCC Spent 2 1/2 Years Studying Problem with 10’s of Thousands of Pages of Comments • Report and Order was Designed to Reduce PS Interference • If You are Impacted, it is Mandatory--You Can’t get out of It • All Costs are Covered • Disruption to Operations Will be Minimal

  19. High Level View of MotorolaRebanding Process • TA & Nextel • Final Audit • True-up of costs Approval of Rebanding Quote Approval of Quote to Quote TA and/or Nextel Action TA Notifies Licensee Customer & Motorola Notified Customer & Motorola Notified Customer Presents Quote to Quote TA & Nextel Notified Customer Presents Rebanding Quote Customer and Motorola Action Initial Customer Contact/ Call First Customer Meeting Motorola Develops and Delivers Quote to Quote Quote developed and delivered to Reband Customer System Implementation of Rebanding for customer system Customer Acceptance Tools • Check List Tools • Check List • Rebanding Inventory Tool • Process / Facts Presentation • Tools • Rebanding Inventory Tool • Quoting Tool • MOPS /Test Processes / SOWS • Tools • Rebanding Inventory Tool • Change Order Process • Test Processes Subject to revision as TA provides guidelines

  20. 800 MHz Band Plan Before and After 806 809 815 816 817 821 824 809.7375 Stay Move Move ESMR Block 200 Channels 10 MHz General Category 150 Channels 7.5 MHz NPSPACPublic Safety 230 Ch. 6 MHz Interleaved spectrum 80 SMR, 50 Business, 50 Industrial 70 Public Safety 250 Ch. 12.5 MHz 700 MHz Public Safety Band Current Channel Plan Cellular A & B NPSPACPublic Safety 230 Ch. 6 MHz Cellular Like ESMR Block 280 Channels 14 MHz Public Safety, Hi Site SMR, Bus, Industrial 280 Ch. 14 MHz 700 MHz Public Safety Band Expansion Band* Guard Band** Cellular A & B FCC’s Final Plan 854.7375 851 854 860 861 862 866 869 *No public safety system will be required to remain in or relocate to the expansion band; although they may do so if they choose **No public safety or (Critical Infrastructure & Industry) CII licensee may be involuntarily relocated to occupy the Guard Band.

  21. Transition Administrator (TA)—Bearing Point Team • Selected by committee comprised of: APCO, UTC, ITA, SouthernLinc, and Nextel • Organization: • Bearing Point for overall management • Squire-Sanders & Dempsey, LLP for legal • Baseline Telecom for technical

  22. General Responsibilities of the TA • Collect Estimates From Licensees on System Rebanding Costs • Assign Replacement Frequencies • Resolve Disputes Between Nextel and Licensees on Cost Estimates • Authorize Transfer of Funds • Coordinate Relocation of NPSPAC Channels with Regional Planning Committees • Monitor Retuning Schedule and Resolve Delays • Facilitate Resolution of Disputes by Mediation • Establish Relocation Schedule by Prioritizing Regions

  23. The Regional Wave Plan • Established by Transition Administrator on Jan 31 • Accepted by FCC on March 11th • Regions are Grouped into Four "Waves" • Negotiation and Reconfiguration Periods Across the Waves will Overlap • Formal Start Date Notices Will be Issued for Each Region so Timelines are Clear • Channel 1-120 Band Gets Minimum of 9 Months to Retune • NPSPAC Gets Minimum of 15 months • NPSPAC Negotiations in Each Region Start as Soon as 1-120 is Sufficiently Complete

  24. Wave 1 Start Date 6/27/05 Wave 2 Start Date 10/3/05 Wave 3 Start Date 1/3/06 Wave 4 Start Date 4/3/06 (Tentative) Regional Prioritization NPSPAC planning starts 6 months after 1-120 planning Southeast ESMR Bandplan Area

  25. Retune/Reprogram/Update/Replace Definitions • Retune: Updating the channel frequencies via the Customer Programming Software/Radio Service Software programming software • Reprogram: Updating operating software via software FLASH with new frequencies & band plan • Update: One or more boards must be replaced in the equipment to enable retuning or reprogramming • Replace: Cannot be updated to support new frequencies or band plans

  26. Rebanding Software Summary • New Channel Assignment Required to Move NPSPAC to Lower Part of Band • Channel Spacing in 806-809 changes with new band plan • Channel number to frequency translation must change • Control channel list has been increased to allow old and new assignments • Failsoft channel list has been increased to allow old and new assignments • New Plan Allows Radios to Work on Either Upgraded or Not Upgraded Site • Simplifies rebanding migration process • Minimizes disruption to Licensees • Greatly reduces infrastructure costs and overlay requirements • Reduces number of duplicate systems needed • Enables system-wide mobility throughout customer migration Current as of March 21, 2005

  27. Band Plan Migration Old Plan New Plan (Includes Old Plan) Site 1 Site 2 • Step 1 – Update Mobile with New Plan (Includes Old Plan)

  28. Band Plan Migration Old Plan New Plan (Includes Old Plan) Site 1 Site 2 • Step 1 – Update Mobile with New Plan (Includes Old Plan) • Step 2 – Update Site 1 with New Plan

  29. Band Plan Migration Old Plan New Plan (Includes Old Plan) Site 1 Site 2 • Step 1 – Update Mobile with New Plan (Includes Old Plan) • Step 2 – Update Site 1 with New Plan • Step 3 – Update Site 2 with New Plan

  30. SOI Rebanding • Rebanding Proposal Effort is Under Way With Anticipated Delivery of the FRA in June • Rebanding will Include Approx. 9,000 Subscribers and Approx. 768 Base Stations • Expected to Take Approx. 12 Months • All Subscribers Must be Complete Prior to Infrastructure • Coordination Will be Required for all Participating Agencies

  31. Example of Rebanding Timeline

  32. STARCOM21 Rebanding • Rebanding Process Scope • Subscribers • Update templates • Flashing • Reprogram • Retune • Infrastructure • Reprogram • Retune

  33. Initial Inventory Information Needed • Subscribers • Mobiles – Model Family • Quantity • Department • Portables – Model Family • Quantity • Department • Control Stations – Model Family • Quantity • Location

  34. STARCOM21 Subscriber Process • Plan Is To Do One District at a Time in Each Zone • Teams Working in Each Zone Simultaneously • State Agency Subscribers Done at ISP District HQ (ISP, OEIG, SOS, etc.) • Other None State Agencies to be Done at Local MSS Locations (ICC, ITTF, etc.) • Counties with Large Quantities Would be Done at County Facilities During the Week • Teams Would be in a District for 1 Week on Average • Each Agency is Responsible for Getting their Radios in for Rebanding • Once the Subscribers are Completed the Infrastructure (FNE) Would be Done • FNE is Rebanded by District

  35. Customer Responsibilities • Review all submitted rebanding templates for accuracy and approve if correct • Scheduling with end users to coordinate availability of the radios to be rebanded • Provide access to the customer facility when the rebanding effort is being done at customer location • Provide folding tables and chairs for work area • Provide master documentation of the number of radios the customer has so that each radio can be verified by Motorola and the customer that it has been completed

  36. Motorola Responsibilities • Motorola will provide technicians and other personnel to perform the following tasks: • Modify and test the existing templates to allow the rebanded radios to be programmed with the rebanding templates. • Provide rebanding templates to customers to follow the same approval process as has been done for all template approvals • Rebanding of the radios at the ISP District and local MSS shop locations, this will include reflashing, reprogramming, retuning, and testing. • Provide all necessary programming materials and equipment (cables, flash kits, software, computers, power supplies, etc.) • Assist with the documentation of the completed radios • Mark each radio in some fashion (e.g. put a colored sticker on the radio) to designate it has been flashed/reprogrammed for rebanding • Coordinate and schedule the Motorola and subcontractor technicians

  37. First Steps • Motorola will update subscriber templates with the data for rebanding as the first step • No changes will be made to any template other than those changes required for rebanding! • Each customer will need to signoff on their updated templates • Once Templates are approved reprogramming can begin

  38. User Impact • Flash upgrading times vary • Portable usually about 15 minutes • Mobiles can take up to 40 minutes • If your radios have been identified as needing flashing, it will take this extra time to reband the radio • Radios with a DSP/Host version of 7.0 or newer do not need to be flashed! ( If the radio shipped from Motorola after January 2006 it should be ok) • Each radio will need to be reprogrammed! • The process is as follows: • Motorola will test the radio on the system before reprogramming • Program the radio • Retest the radio on the system • Total time for portables should be about 15-20 minutes • Total time for mobiles should be between 20-25 minutes • Mobiles can vary due to inaccessibility to the radio in the trunk

  39. Infrastructure Rebanding • Motorola’s proposed plan would be to reband all 3 zones simultaneously and realistically won’t start until later in 07 or early 08 depending on the time it takes the TA and Sprint to approve the FRA • SOI wants to have the system run for 30 days before any changes are made after final acceptance • Subscribers will be done first by teams consisting of MSS/Motorola Techs • State radios (ISP, SOS, OEIG, etc.) will be done at the ISP district HQ in each district • ITTF, ICC, and other regional users will be done at the local shop locations in each region • Rebanded Subscribers will work on both old and new frequencies • FNE will be done by Motorola ST’s • DOC is being treated as a separate project • 4068 subscribers at 13 different locations • Each location has a Smart Net System • St Clair and McLean County are separate rebanding projects • McLean can’t go until Starcom Rebands

  40. User Impact • Each FNE site will take approximately 4 hours • Worst case scenario is site will be off the air for a couple of hours • Motorola is working on a process to limit down time & retune the site while live • Pre-Validate Site is Functioning • Measure and record TX power and Rx BER • Perform Talkgroup call on site • Reprogram new frequencies into stations • Retune Combiners • Revalidate site is functioning • Measure and record TX power and RX BER • Perform Talkgroup call on site • Simulcast Sites will take longer as each remote site needs to be done simultaneously • Site Channel capacity during rebanding • During the rebanding of each site there will be a diminished channel capacity as each channel is done • Has the potential to cause high busy quest at the site

  41. Potential Issues • Motorola needs to understand each users operational process • Coordination must take place between users and Rebanding team • Radios not done before the FNE is done may have trouble functioning on some sites • Interference on New Frequencies • Logistics and Scheduling • Unexpected Hardware Failures

  42. ITTF Challenges • Agencies are spread out, many rural • Units may have been redeployed within each group • Unified Command Vehicles/ ITECS trailers • Portable radios assignment/locations required (i.e., SRT Teams) • Communication method & distribution is key

  43. STARCOM21 Rebanding - ITTF Agencies • Current Summary- • ILEAS - • XTL5000 Control Stations - 376 • XTL5000 Mobiles - 384 • XTL5000 Consolette - 43 • XTS5000 Portables - 460 • MABAS - • XTL5000 Control Stations - 333 • XTL5000 Mobiles - 346 • XTS5000 Portables - 12 • IESMA - • XTL5000 Control Stations - 100 • XTL5000 Mobiles - 195 • Total - 2249

  44. Information Sharing and Sources • Transition Administrator • www.800ta.org • Motorola’s Public Website www.motorola.com/800rebanding • Specific 800 MHz Rebanding Questions • RebandQs@motorola.com

  45. Questions? Contacts: Craig Solberg (Rebanding Manager) – 612-490-7641 Craig.Solberg@Motorola.com Lance Weil (Project Manager) - 618-687-2233 Lance.Weil@Motorola.com Dave Fagersten – 847-576-6110 Dave.Fagersten@Motorola.com

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