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Characteristics of Listening

You can listen three ways: Actively, passively, or impatiently. Characteristics of Listening. Active Listening - the listener participates fully in the communication process -view communication as a dynamic, transactional process of sending and receiving messages. Active listeners :

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Characteristics of Listening

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  1. You can listen three ways: Actively, passively, or impatiently Characteristics of Listening

  2. Active Listening-the listener participates fully in the communication process-view communication as a dynamic, transactional process of sending and receiving messages • Active listeners: • Listen attentively • Provide feedback • Strive to understand and remember messages • Rewards: • Better grades in school • Enjoy conversations • Make fewer mistakes • Perform better • More productive

  3. Passive Listening-the listener does not actively participate in interaction • “lazy” listening • View communication as a one-way process rather than as a give-and-take • Passive listeners: • Easily become bored or distracted • Ask few questions • Give negative nonverbal feedback • Rewards: • Generally none • Results: • Boredom, apathy, and lack of interest

  4. Impatient Listening-short bursts of active listening are interrupted by noise and other distractions • Intend to pay attention, but then allow their mind to wander in some way • Impatient listeners: • May often make mistakes or forget details or instructions • “fake listen” (nod, shift gaze, or say “Right” or “Uh-huh”)

  5. Four major kinds: Critical, Deliberative, Empathic, and Appreciative Kinds of Listening

  6. Critical Listening-listening to comprehend ideas and information in order to achieve a specific purpose or goal • “comprehensive listening” • Important for when you listen actively to understand directions or instructions for a new task • Examples: • Listening to a lecture in class • Listening to announcements

  7. Deliberative Listening-Listening to understand, analyze, and evaluate messages so you can accept or reject a point of view, make a decision, or take action. • “evaluative listening” • Used when receiving and evaluation persuasive messages • Example: • Friend’s plea of “I need help!”

  8. Empathic Listening-listening to understand, participate in, and enhance a relationship • You try to put yourself in another person’s place or see the world through his or her eyes • Does not mean you have to agree or sympathize with those meaning and feelings • Example: • A friend tells you a story and you feel like you understand what they are going through You understand and appreciate his or her situation

  9. Appreciative Listening-listening to enjoy, or appreciate, a speaker’s message or a performance on an artistic level • Listening for fun—to laugh, cry, use your imagination, or extend your creativity • Goal=enjoyment!  • Used in social situations: • concerts, • plays, • sporting events • movies • watching TV • listening to music

  10. So, a competent communicator should… • Identify the kind of listening needed in a given situation, • set a goal for listening • consider the relationship with others involved in the interaction, • use memory techniques, • keep an open mind, • pay attention, • respond appropriately, and • give useful feedback

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