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Unifying Health Information Services: KM Methodologies and Tools at Work

Unifying Health Information Services: KM Methodologies and Tools at Work. Rich Morey, Public Health Advisor, SAMHSA Office of Communications Joseph A. Busch, Founder and Principal, Taxonomy Strategies. Agenda. SAMHSA Overview KM Project Taxonomy Reporting Future. What Does SAMHSA Do?.

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Unifying Health Information Services: KM Methodologies and Tools at Work

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  1. Unifying Health Information Services: KM Methodologies and Tools at Work Rich Morey, Public Health Advisor, SAMHSA Office of Communications Joseph A. Busch, Founder and Principal, Taxonomy Strategies

  2. Agenda • SAMHSA Overview • KM Project • Taxonomy • Reporting • Future

  3. What Does SAMHSA Do? • Substance Abuse and Mental Health Services Administration • Part of the US Dept of Health and Human Services (HHS) • Supports State & local efforts to improve quality & availability of SA & MH treatment & prevention services • More Specifically: • Federal Grants to States and Community Orgs • Drug and alcohol treatment & mental health services referral • Statistics on Drug Abuse & Mental Health

  4. What Does SAMHSA Do? • SAMHSA’s Health Information Network • Mission: To connect people working in substance abuse and mental health fields and the general public to the latest information on prevention and treatment • Vision: Share data to develop a more proactive, interactive knowledge management system

  5. What Does SAMHSA Do? SAMHSA’s Health Information Network Call center, publications & information Customer “Touch Points”* Customer requests (600K+ Inquiries) Customer orders (10.7M shipped) Customer on the Web (8M+ Web visits) Customer community (40K email subs) Customers at conferences (100+ exhibits) How do we make sense of all this rich data? *stats are from the SAMHSA Health Information Network Annual Report 2008

  6. SAMHSA KM Project Goals • Merge two legacy Web sites • Customer-centric focus • Improve delivery of content • Tie related content together • Increase findability • Capture & Track data • Analyze and add intelligence • Continuous evaluation & improvement • Inform resource & budget decisions • Build for future growth & flexibility

  7. SAMHSA KM Project phases Content Analysis KM System Requirements Criteria (Use Cases / Wireframes) Metric Analysis Web Site Design HTML Prototype User Analysis Web Site (Pre-Production) Personas Web Site Production Taxonomy End User Testing & Validation

  8. Personas SHERYL JESSUP Case Worker, New Horizons for Women, Los Angeles • A User Centric Development Principle TOM IVERS Teacher, Chicago Public Schools DR. LAURENCE DENENBERG Clinical Professor, University of Michigan Medical School, Ann Arbor APRIL ZUCKERMAN Supervisor, Adult Services, Keystone Community Mental Health Center, Long Island, New York MARIA LOPEZ Assistant Director, Division of Addiction Services, Trenton, New Jersey MARTA GOMEZ Homemaker, Miami, Florida ERIC WONG Student, University of North Carolina, Chapel Hill

  9. SAMHSA Knowledge Management Project

  10. SAMHSA Taxonomy • Consists of eight facets. • Intentionally high-level; especially Substances. • Designed to create compelling groups or “buckets” of similar content; but not point to individual pieces of content. Content Types Audience Substances Conditions & Disorders Population Group Geography & Location Intervention & Treatment Topics Research & Professional Topics

  11. SAMHSA Taxonomy content filters • Non-subject filters used to describe the content. • Facets used to express what type of content this is and who it is intended for. Content Types Audience Substances Conditions & Disorders Population Group Geography & Location Intervention & Treatment Topics Research & Professional Topics

  12. SAMHSA Taxonomy subject facets • Subject facets that describe what the content is about.

  13. SAMHSA taxonomy Taxonomy Content Types Audience Substances Conditions & Disorders Intervention & Treatment Research & Professional Population Group Geography & Location Advisories Aid / Kit Annual Report Brochures Case Profile Cost Recovery Item Data / Table Directory Fact Sheet Field Manual Generic Web Page Guidelines / Manuals Home Page Indexes Journal Article Monthly Review Webcasts Clinicians  Community Organizations  Educators  Law Enforcement Legal Community  Legislators  Physicians  Prevention Program Planners  Psychiatrists  Psychologists  Public Health Professionals  Researchers Teachers Alcohol Tobacco Smokeless Tobacco Cigarettes Cigars Illicit drugs Alcoholcombination Amphetamines Methamphetamine Dextroamphetamine Club Drugs Ectasy GHB Ketamine LSD Rohypnol Cocaine Heroin Marijuana … Agoraphobia Alzheimer's Disease Anger Management Anorexia Anxiety & Stress ADHD Autism Bipolar Borderline Personality Disorder Bulimia Claustrophobia Conduct Disorder … Assessment Detection Diversion E-Therapy Family Treatment Approach Group Therapy In-Home Programs Intervention Managed Care Out of Home Outpatient Treatment Prevention Residential Programs Screening & Assessing Seclusion & Restraint • Administration & Policy • Assessment • Audits • Case Management • Education & Career Development • External Relationships • Communities • Law Enforcement • Non-profits • Faith-based Orgs • Schools • Employment Opportunities • Ethics And Values • Funding • Grant Writing • Health Laws • Research & Methodology • Planning • Process Improvement • Workplace Trends • Staff Turnover • Workplace Safety Adolescents African-American Children Children of Addicted Parents College Students Criminal Justice System / Incarcerated Elderly GLBT Homeless Immigrants Low Income & Poverty Veterans Women … Alabama Alaska Arizona Arkansas California Colorado Connecticut Delaware District of Columbia Florida Georgia Hawaii ...

  14. Taxonomy Facets used for top level navigation

  15. Drill-down on taxonomy Substances facet

  16. Drill-down on All Substances Contextual filters

  17. Drill-down on Alcohol

  18. Product Page Taxonomy Terms Driven by KM System

  19. Nav Helpers for Related Topics

  20. Reporting • Intelligent analysis of data for our products • Ongoing program decisions (e.g., Dashboards) • Managing to trends, understanding resource allocations, knowing the user, etc. • Assessment and evaluation of individual products, product types, subject matter areas • Support to meet program goals • Marketing, targeting populations • More detailed and faster ad hoc metrics and measures

  21. Future • New system launch 4th quarter 2010 • Open Data Standards (open gov) • Sharing Taxonomy • Public KnowledgeBase • Data to inform Government Performance reporting (GPRA) • Mashups • Google Maps • Other data sources (data from data.gov, etc.) • Customer rating system pilot • Cell phones, text messages, exploiting RSS

  22. Contact Info Richard Morey, 240-276-2131, rich.morey@samhsa.hhs.gov Joseph Busch, 415-377-7912, jbusch@taxonomystrategies.com

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