1 / 39

ICT Strategic Group 8.30am 2 nd July 2013 Agenda

ICT Strategic Group 8.30am 2 nd July 2013 Agenda. Item 3 ICT Steering – Service Usage and Performance Andy Morris – Operations Manager. BSF News…. Seven Managed Service sites now live with two further “Mini Managed Services ”.

washi
Download Presentation

ICT Strategic Group 8.30am 2 nd July 2013 Agenda

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. ICT Strategic Group 8.30am 2nd July 2013 Agenda

  2. Item 3 ICT Steering – Service Usage and Performance Andy Morris – Operations Manager

  3. BSF News…. • Seven Managed Service sites now live with two further “Mini Managed Services”. • Five further sites now only two months away from joining the Managed Service – Discovery, Kemball, Ormiston Horizon, St Peters, St Thomas More. • Thirteen technicians now RM employees, with more due to join via TUPE in September. • Apprentice Scheme has now begun – two apprentices working in Stoke schools, more to follow…

  4. Primary News…. • School ICT Service commenced on 1st April 2013 • Seven schools have taken up the Curriculum Support; 40 schools have taken up the SIMS support. • Major programme underway to transfer 26 schools to new Servers.

  5. RM Performance – March to May 2013 Call Volumes have generally increased, owing to the introduction of Thistley Hough High School in to the MS, and the School ICT Service. The number of calls carried over increased in April but has since reduced back to normal levels. The First Time Fix averaged 53% during the period.

  6. KPI Scores

  7. Call Statistics

  8. Customer Experience Surveys • 24 Customer Satisfaction surveys completed with an overall average of 7.96 • Average scores: • 7.125 (March 13) • 8.16 (April 13) • 8.5 (May 13) • New method of collection being trialled

  9. Customer Satisfaction

  10. School ICT Service • 27 calls (April) and 69 calls (May) were attributed to the new Service. • Most common issues are with SIMS – 22 (April) and 51 (May) • Over 70 scheduled Curriculum Support visits performed and many more ‘on demand’ visits.

  11. Learning Platform Usage Our top ten users:

  12. RM Unify & Microsoft Office 365 Update

  13. Outline • Re-run of key points • What you need to do to prepare • Timeline • Questions

  14. Office 365 re-run • Accounts created based on Learning Platform (LP) usernames without .861 suffix • Access to O365 through RM Unify • Staff RM EasyMail Plus mail and folders will be migrated • O365 (email only) to be in place by autumn term • Own domain schools will be switched over earlier • Both email systems will run in parallel until the switchover date for each school • SGFL email forwarding for own domain schools

  15. What you need to do to prepare • No further staff password changes to be made until a week after your switchover • Look out for your site migration and training plan to be sent out this week – will include what you will be able to do on the new system and when • Refer to the Stoke County Council Learning Platform site for the latest O365 documentation: http://tinyurl.com/Office-365-Migration • Ensure all users complete O365 checks prior to switchover when the new system is ready for your school • Look out for further emails from O365 Stoke team in the autumn term

  16. Thank you for listening Any Questions?

  17. Item 6 Refund Distribution Total in the pot = £79K Secondary Head Teachers agreed e-safety 360 proposal Primary Head Teachers given opportunity to vote 1. Divide up 2. E-safety 360 proposal

  18. Item 6 Refund Distribution • Total in the pot = £79K • Results of the vote were as follows:- • 20 Responses • 14 YES to E-safety • 6 NO. Wanted to divide up • Primary School voted to use the money for the E-Safety Proposal • Over to Shirley…….. • Total currently in the pot £0K

  19. Item 7Information Security • Michelle Evans – RM Operations Manager

  20. Information Security for Schools July 2013 Richard Cornell Information Security Officer CISSP, CESG Certified Professional

  21. Agenda • What is information security? • Legal requirements • Best practice in information security management • What do schools need to do? • What can we do to help?

  22. Information Security • What – InfoSec is all about and the need to protect confidentiality, integrity and availability • Why – drivers include protecting reputation, contract requirements and legislation • Who – roles and responsibilities touches everyone in different ways • How –best practice is defined by government and international standards

  23. Data Protection Act 1998 • What is the DPA? • What is the role of the ICO? • What roles are defined by the Act and what does this mean for schools? • The 7th Principal drives infosec practices

  24. InfoSec Management • InfoSec management is based on PDCA annual cycle • Need to define roles and responsibilities • Need management commitment and governance including staff training • Need asset owners to help with risk assessment

  25. School tasks • Register with the ICO • Create governance and appoint responsible people including SIRO • Write policies covering various aspects of infosec management • Carry out risks assessment and implement a range of controls to mitigate risks identified • Awareness training for staff

  26. School tasks cont. – consider the following • protective marking • encryption • audit logging • responding to security incidents • secure remote access • contracts with data processors • access controls • physical security • training and awareness • data quality and integrity • disaster recovery and business continuity

  27. How we can help LAs and schools • Write policies • Carry out risks assessments • Train staff • Provide technology • Audit existing practices • Make recommendations

  28. EducationUpdate Shirley RobinsonKatrina Hay

  29. Good News • Thistley Hough open • Five more schools to open in Sept • St Peters Academy • Kemball Special School • Ormiston Horizon Academy • Discovery Academy • St Thomas More Catholic College • Four more to go 2014

  30. How are we doing? • Over 1000 CPD evaluations completed • 99% Excellent or Good

  31. BSF Collective Partnership Targets • Range completed • Highlights for Education Team • GSU Project • Supporting Flexible Learning • ARP Library • Lending Library

  32. New arrivals for BSF Lending Library • For use with ARPs • Additional iPads & iPad Minis • Switches for SEND • 15 Nexus 7 • 2 Samsung Galaxy 10.1 • 30 Kindle Fire

  33. BSF ARP Library • ARP information useful to all sectors • Feedback Prize Draw • Ebrief this week • 5 mins to complete • £100 prize • ARP Flyer.doc

  34. 360 e-Safe Update • Overview of current situation • Next steps primary schools • Next steps secondary schools

  35. Thank You

  36. Item 9BSF Experience • Paula Fergusson – Haywood Academy

  37. Thank You

  38. Item 10. AOB • Proposed Date for next meeting Location to be Determined Any offers?

More Related