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Asking Good Questions

Join Coach Approach Partners for a webinar on the importance of asking good questions. Learn how to build trust, overcome barriers, and use effective questioning techniques to serve and empower others. Discover the power of open-ended questions and their impact on problem-solving and decision-making.

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Asking Good Questions

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  1. Asking Good Questions A Webinar for The State of Pennsylvania Hosted by Coach Approach Partners

  2. The Coach Approach Presence – Showing up equipped and aware Listening – Listening to understand Clarifying/Reflecting – Checking your understanding Asking Good Questions – Today! Giving Feedback – Strengthening others by positive feedback Holding Accountability – Keeping momentum toward desired outcomes Modeling Behavior – Acting consistently in accordance with The Coach Approach values

  3. Barriers to Asking Questions • ”My job is to tell, not to ask” • “Not enough time” • Triggering defensiveness • Fear of confrontation, resistance, or skepticism • Our assumptions about asking questions – that we might seem rude, nosy, or trying to make someone wrong • What other barriers do you/others have?

  4. Building Trust is Key Trust is not something built in a day, or something that is transactional (80/20 rule applies) Trust is essential to building psychological safety

  5. Tips for Building Trust Here are some useful tips for building trust: • Ask permission: • “May I offer an additional perspective?“ • “May I ask a question about that?” • Acknowledge cultural perspective on questions • SCARF model – enable and honor a persons status and autonomy How do YOU build trust?

  6. The Case for Good Questions • Serve a person who is dealing with challenging situations (Humble Inquiry, Servant Leadership) • Help others think through problems and become more powerful in their lives • Reveal information and solutions that we couldn’t see before our conversation • Help them see their situation in an entirely new way

  7. Questions to Avoid • When we already know the answer to what we’re asking • Giving advice in disguise • When we’re not interested in their answer • Asking “why don’t you trust me?” or many ”why” questions

  8. Examples of Good Questions

  9. Good Questions that OPEN • What options do you see? • What barriers are you facing? • What else is important in this situation? • How might you do that? How else?

  10. Good Questions that CLOSE • What is the first step? • When can you take that step? • What resources do you need? • How can I support you? • When can I follow up with you?

  11. Other Considerations for Good Questions Situation-Focused Person-Focused • What might be barriers to your plan? • What can you do to avoid this situation in the future? • What resources do you need to make this happen? • How are you feeling about this situation? • What are you noticing about yourself as you hear yourself talk? • How might you want to show up to future situations like this?

  12. Other Tips • Ask not just about a task, but about them, their thoughts, feelings, and family (hopefully with genuine interest) • Ask questions that keep control in their hands as much as possible • Ask questions about how they want you to support them • REMEMBER TO FOLLOW UP!

  13. Practice • Over the next month, see what happens as you ask more open ended questions that start with “what” or “how” • As we prepare for the Community of Practice call on May 13, think about and prepare to share the results of asking questions in this way.

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