USA Mobility Self-Guided Training Tour - February 2007

1. BOSS Agent Access Self Guided Training Tour February 2007

2. Welcome USA Mobility is committed to giving you the tools you need for online self-service. For that reason, we have developed a website that is designed with you in mind. We encourage you to explore the site at: http://reseller.usamobility.com/ Here you’ll find helpful links and important information on a variety of topics, such as Training Materials, Reference Codes necessary for Programming in BOSS Online and Request Forms.

3. Training Objectives This self guided training tour will expose you to the programming basics of USA Mobility’s BOSS Online Agent Access. After viewing the module you will have a better understanding of how to perform the following transactions: • Adds • Swaps • Disconnects (Temporary and Permanent) • Test Pages • Reconnects • Modify records (adding, changing, deleting features) • Phone number changes • Viewing available inventory

4. Getting Started Getting started is easy, all you need is a computer with internet access, a User ID and Password, and Programming Reference Material. • A link to BOSS Online is located at the top of the Home Page at http://reseller.usamobility.com/. • Your LOGIN ID and Password will be provided to you by USA Mobility. • Programming through BOSS Online requires various Codes and Acronyms that represent Coverage Areas, Voice Mail, Call Allowance, etc. Until you get familiar with the codes that you use most often, you’ll need to access the reference material that is available under the Customer Service Section of http://reseller.usamobility.com/.

5. Access BOSS Online From the Home Page at http://reseller.usamobility.com/, click the BOSS Online link located at the top of the page. Next you will be prompted to enter your specific Login ID and Password in the online login screen. After typing in your login and password information, Click the LOGIN button. • Your User ID and Password will allow you access to your account only.

6. Map A map will then be displayed. Click on the state in which your account is located, which is typically the same as your billing state. If there are any pertinent daily messages the Indirect Message screen will display. If there are not any messages, you will be taken directly to the Reseller Maintenance screen.

7. Pager Maintenance The Reseller Pager Maintenance screen shown here is the single screen from which you will be able to perform virtually all self-service transactions. The Transaction Codes for each available Transaction Type are located at the top of the screen.

8. Inquiry Menu • To access the Inquiry Menu, enter I (Inquiry) in the Transaction Code field. • Option I allows you to access certain account information in VIEW and LIST mode.

9. Inquiry • The options shown here are available through the Inquiry Menu. • Depending on level of access, some options may not be available for your selection. • Enter the Menu number for the type of information you want to view in the Options field. • From this screen, enter 99 to return to the Reseller Maintenance Screen. • Once a menu option has been accessed, use “E” to return to the Reseller Maintenance Screen

10. View • To VIEW an active record enter V in the Transaction Type field and press Enter. • Enter the device capcode or the pager number and press Enter. • Device Details and Programming information will be displayed. • HINT: From the Inventory Inquiry Menu Option, you can select a device from the list to pre-populate the fields on this screen.

11. Activations • To activate a new unit enter A in the Transaction Code field (your account number will automatically populate.) • Tab to the Capcode field and enter the capcode of the device you want to activate. • Tab to the Holder field and enter Reference Information of your choice for the device. • Continue to tab to the S column at the bottom left of the screen and enter an “X” to free pool (auto select) a number from our available number bank. • Tab over to the Telephone column and enter an area code or area code and prefix.

12. Activations • Tab to the PgT (paging terminal) field and enter the paging terminal code for the associated telephone number. • Tab to the COV (coverage) field and enter the appropriate coverage code. • Tab to the VM (voice mail) field and enter the voice mail package code (if applicable). • Additional features can be added in the Features fields. • When complete, press Enter and “Y” to Save the record or “N” to edit. • When successfully programmed, a message of Record Updated will be displayed in the bottom left corner

13. Modify • To Modify Service Info, Phone Info, and/or Features, enter “M” in the Transaction Code field. • Enter the capcode or pager number of the device you want to modify, and press Enter. • Programming details for the device you entered will be displayed. • In this mode, you can change Holder Name, Overcall Plan, Pager Number, Coverage, Voice Mail, and Features. • When complete, press Enter and “Y” to Save the record or “N” to edit. • When successfully programmed, a message of Record Updated will be displayed in the bottom left corner.

14. Exchanges • To swap service from one device to another, select the Exchange option by entering an X in the Transaction Code field and press Enter. • Enter the existing capcode or pager number on the left • Enter the new capcode on the right • When complete, press Enter and “Y” to Save the record or “N” to edit. • When successfully programmed, a message of Record Swapped will be displayed in the bottom left corner. • Note: This transaction type can be used when To and From device are alike. When upgrading to a different service type or frequency, you must first Cancel the existing device and then Activate the new device.

15. Temp Disconnect • To temporarily suspend service, enter D in the Transaction Type field and press Enter. • Enter the device capcode or the pager number and press Enter. • When complete, press Enter and “Y” to Save the record or “N” to edit. • When successfully updated, a message of Record Updated will be displayed in the bottom left corner

16. Reconnect • To reconnect service on a device that has been temporarily suspended or recently canceled, enter R in the Transaction Code field and press Enter. • Enter the device capcode or the pager number and press Enter. • When complete, press Enter and “Y” to Save the record or “N” to edit. • When successfully programmed, a message of Record Reinstated will be displayed in the bottom left corner.

17. Cancel • To terminate or cancel service on a device enter C in the Transaction Type field and press Enter. • Enter the device capcode or the pager number and press Enter. • When complete, press Enter and “Y” to Save the record or “N” to edit. • When successfully cancelled, a message of Record Deleted will be displayed in the bottom left corner.

18. Test Page • To send a test page to a device enter P in the Transaction Type field and press Enter. • Enter the device capcode or the pager number and press Enter. • When successfully sent, a message of Test Page is Complete will be displayed in the bottom left corner.

19. Reprogram • As a troubleshooting measure for an active pager number, it may be necessary to “reset” the programming. • To resend existing programming information to the paging terminal, enter S in the Transaction Code field and press Enter. • Enter the device capcode or the pager number of the record you want to reset. • When successfully reprogrammed, a message of Reprogram Successfully Sent will be displayed in the bottom left corner.

20. Exit • To log off the system enter E in the Transaction Type field and press Enter. • Note: If there is no activity for more than 15 minutes, your session will be automatically disconnected.

21. Stay Tuned Please visit the agent access website on a regular basis for important updates and notices, as well as new or enhanced tools and reference material. http://reseller.usamobility.com/

22. BOSS Agent Access Self Guided Training Tour February 2007