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Call Center Voice Call Solutions by WCC

Get the complete software setup with WCC Call Center Voice Call Solutions; we have intelligent contact center structure, traditional voice, sms, mail, video and many more. Moreover it’s best for all businesses like mortgage landing, insurance, brokerage, retail banking, telecommunications, or the transport industry, you will need a call center software product that has all important features to help you effectively and smoothly run the call center. Make a visit us today and avail the top-notch services. Bridging Your Customer Solutions!

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Call Center Voice Call Solutions by WCC

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  1. Call Center Voice Call Solutions Our contact center system is a cloud native solution, and also has an intelligent contact center architecture and solutions which is designed for the growing needs of multichannel customers in order to deliver an intelligent and efficient operational experience for you.

  2. Voice Calls Voice calls are handled entirely by scenarios-an advanced workflow that controls the logic of automatic interaction processing and self-service

  3. Multichannel Contact Center | Voice Call WCC is the same as any type of interaction, voice calls are handled entirely by scenarios-an advanced workflow that controls the logic of automatic interaction processing and self-service that is full support of intelligent contact center. Our virtual queue technology is also controlled by scenarios, allowing customers to hang up during peak call times and then receive callback when the next seat is available. If you choose virtual queues, customers can stay in their place without having to keep talking. This feature provides a great convenience to callers, not only saves more time but also helps agents bring higher satisfaction to the caller.

  4. IVR Voice Call Using IVR, our solution defines each aspect of the call : • Ordered calls are queued for the program • Timely playback of prompt sound and notification sound • Waiting for music to play for improving customer satisfaction • The best match is to ensure the customer’s first connection to the agents.

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