Chapter 257 of the Acts of 2008 Provider Information and Dialogue Session:

1. Chapter 257 of the Acts of 2008 Provider Information and Dialogue Session: Adult Homelessness Supports August 7, 2013 www.mass.gov/hhs/chapter257 eohhspospolicyoffice@state.ma.us

2. Agenda Chapter 257 of the Acts of 2008 Review of Pricing Analysis and Methodologies Overview of Adult Homelessness Supports Definition and Overview of Programs Procurement Plan Models in Development for Adult Homelessness Supports Outreach & Engagement Services Safe Havens Shelters ATARP Staffing Supports Timeline and Key Milestones

3. Chapter 257 of the Acts of 2008 Regulates Pricing for the POS System • Chapter 257 places authority for determination of Purchase of Service reimbursement rates with the Secretary of Health and Human Services under MGL 118E. The Center for Health Information & Analysis (CHIA) provides staffing and support for the development of Chapter 257 pricing. • Chapter 257 requires that the following criteria be considered when setting and reviewing human service reimbursement rates: • Reasonable costs incurred by efficiently and economically operated providers • Reasonable costs to providers of any existing or new governmental mandate • Changes in costs associated with the delivery of services (e.g. inflation) • Substantial geographical differences in the costs of service delivery • Many current rates within the POS system may not reflect consideration of these factors. • Chapter 9 of the Acts of 2011 establishes new deadlines for implementing POS rate regulation as well as requires that related procurements not go forward until after the rate setting process is completed.

4. The Cost Analysis and Rate Setting Effort has Several Objectives and Challenges Pricing Analysis, Rate Development, Approval, and Hearing Process Objectives and Benefits • Development of uniform analysis for standard pricing of common services • Rate setting under Chapter 257 will enable: • Predictable, reimbursement models that reduce unexplainable variation in rates among comparable, economically operated providers • Incorporation of inflation adjusted prospective pricing methodologies • Standard and regulated approach to assessing the impact of new service requirements into reimbursement rates • Transition from “cost reimbursement” to “unit rate” Challenges • Ambitious implementation timeline • Data availability and integrity (complete/correct) • Unexplained historical variation in reimbursement rates resulting from long-term contracts and individual negotiations between purchasers and providers • Constrained financial resources for implementation, especially where pricing analysis warrants overall increases in reimbursement rates • Cross system collaboration and communication • Coordination of procurement with rate development activities Data Sources Identified or Developed Provider Consultation Cost Analysis & Rate Methods Development Provider Consultation Review/ Approval: Departments, Secretariat, and Admin & Finance Public Comment and Hearing Possible Revision / Promulgation

5. Adult Homelessness Supports:Service Class • Service Class Definition: Programs that provide homeless individuals with varied supports to promote health, safety, community integration, employment, and self-sufficiency. This may include a place of overnight housing. Client must be homeless/chronically homeless and difficult to engage and does not have to be a DMH client. • Services Encompass the full spectrum of homelessness supports at DMH including: • Outreach & Engagement • Safe Havens • Shelters • Aggressive Treatment & Relapse Prevention Programs (ATARP) • Staffing Supports

6. Adult Homelessness Supports:Procurement Plan • DMH will issue an RFR to procure Adult Homelessness Supports services following adoption of the Chapter 257 rates. • DMH, EOHHS, and the Department of Housing and Community Development (DHCD) are collaborating to determine the most efficient and appropriate procurement approach. • Master Service Agreement • Competitive Bid • DMH is committed to continued valuable vendor relationships, maximize the effectiveness and ‘reach’ of their services, and meet federal requirements in order to provide needed services to persistently homeless individuals.

7. Adult Homelessness Supports:Outreach & Engagement Services DMH provides outreach services to over 3,000 difficult to engage homeless individuals each year. • Outreach & Engagement components include: • Assessment and Screening • Crisis Intervention • I & R to other DMH services • Service Coordination • Training and support to other housing staff • Data Collection & processing This is a sample model for initial discussions

8. Adult Homelessness Supports:Safe Havens DMH funds stabilization services for up to 25 homeless individuals with serious and persistent mental illness. • Safe Haven Service components include: • 24/7 staffing and meals • Reserved beds for the designated residents • Intensive staff-to-client ratios • Assistance with benefits, housing applications and integration with community services • Crisis intervention and engagement • Social and recreational support • Low barrier, low-demand housing and customized services This is a sample model for initial discussions

9. Adult Homelessness Supports:Shelters Shelter service components include: Nightly shelter 2-3 meals daily Assistance with ADLs Medication Assistance Program (MAP) Assessment Crisis intervention Service coordination DMH intends to support a shelter model serving 19 homeless individuals. This is a sample model for initial discussions

10. Adult Homelessness Supports:Aggressive Treatment & Relapse Prevention Programs (ATARP) DMH funds support services to assist homeless individuals with co-occuring psychiatric and substance abuse disorders. ATARP service components include: • Helping people live in a stable place • Increasing their skills and income • Gaining more control over decisions that affect their lives • Goal of moving from homelessness to independent living

11. Adult Homelessness Supports:Staffing Supports Annualized salary direct care worker Benchmark Salary $ Tax & Fringe In process Total: DMH will benchmark staffing support services.

12. Adult Homelessness Supports: Updated Implementation Timeline and Key Milestones • Department Service Design Finalized: All service components, staffing ratios, staff qualifications, other program inputs have been decided by the purchasing department. • Provider Sessions: For each rate setting project, EOHHS conducts an average of 2-3 provider input sessions prior to Executive Sign-Off and the Public Hearing Process to allow for greater depth in understanding core program components, cost drivers, and procurement considerations. • Executive Sign-Off: Commissioner and C257 Executive Committee sign-off on draft rates and implementation plan. • EO485 Submitted to ANF: Draft rate regulation to ANF; Will better align the rate regulation proposal with budget planning. • Public Hearing: DHCFP and purchasing departments consider testimony in advance of rate adoption. • Procurement Process: The procurement will be issued after the rates have been adopted. • Rates Effective: Where possible, reimbursement under regulated rates will align with beginning of SFY to minimize mid-year contract amendments for both purchasing Departments and providers.

13. Questions/Feedback Public Hearing will be scheduled for Fall 2013 and will be posted on CommPass, Chapter 257 Website, as well as local newspapers. Meeting notices will be posted on Chapter 257 website: www.mass.gov/hhs/chapter257 Comments and questions regarding Chapter 257 process can be sent to: EOHHSPOSPolicyOffice@state.ma.us