Catering Establishments

1. Catering Establishments Lesson 21.

2. Catering Establishments • Knowledge regarding the different standards of establishments; • Hotels & restaurants • Franchising • Industrial catering • Mobile catering • Outside catering • Understand the grading of certain establishments

3. Catering Establishments Boutique Hotels 2 Star Hotels 3 Star Hotels 4 Star Hotels 5 Star Hotels 6 Star Hotels 7 Star Hotels Fast food restaurants Pizzerias Trattorias Steak Houses Sushi Restaurants Fine Dining Restaurants Take aways

4. Catering Establishments 'Franchise' • A type of license that a party (franchisee) acquires to allow them to have access to a business's (the franchisor) proprietary knowledge, processes and trademarks in order to allow the party to sell a product or provide a service under the business's name. In exchange for gaining the franchise, the franchisee usually pays the franchisor initial start-up and annual licensing fees. • Blue Elephant-Mcdonalds-Burger King-Pizza Hut • Kentucky Fried Chicken-Costa café

5. Catering Establishments • Mission Statement-Blue Elephant • Blue Elephant takes restaurant dining to new heights and our accomplished Thai chefs prepare dishes with ingredients of the highest quality, flown in fresh directly from Thailand. Most recipes are centuries old, faithfully handed down through generations. Others are new, creative and unique variations on traditional themes. Visually stunning dishes artistically presented with carved fruits and vegetables. • Our set menu, classic menu, vegetarian menu, cocktails, wines and desserts are all carefully chosen to give you an experience in Thai cuisine that is both exotic and exciting. Please click on the links to discover what our accomplished team of chefs have on menu.

6. Catering Establishments • Mission Statement-Mcdonalds • McDonald's brand mission is to be our customers' favorite place and way to eat and drink. Our worldwide operations are aligned around a global strategy called the Plan to Win, which center on an exceptional customer experience – People, Products, Place, Price and Promotion. We are committed to continuously improving our operations and enhancing our customers' experience

7. Catering Establishments • Industrial Catering • Island Caterers • James Caterers • Catermax

8. Catering Establishments • Mobile Kitchens • A food cart is a motor less trailer that can be hauled by automobile, bicycle, or hand to the point of sale, often a public sidewalk or park. Carts typically have an onboard heating and/or refrigeration system to keep the food ready for consumption. Foods and beverages often served from carts include:

9. Catering Establishments • Outside Caterers • Elia Caterers • Neriku Caterers • Camillieri Caterers • Primavera Caterers • BusyBee Caterers • Papillion Caterers • La Patiserie Caterers • Osborn Caterers

10. Catering Establishments-Michelin Star • In 1900 the tire manufacturers André Michelin and his brother Édouard published the first edition of a guide for French motorists. At the time there were fewer than 3,000 cars in France, and the Michelin guide was intended to boost the demand for cars, and thus for car tires. For the first edition of the Michelin Guide the brothers had nearly 35,000 copies printed. • It was given away free of charge, and contained • useful information for motorists, including maps, • instructions for repairing and changing tires, and • lists of car mechanics, hotels and petrol stations. • In 1904 the brothers published a similar guide to Belgium.

11. Catering Establishments • The term "Michelin Star" is a hallmark of fine dining quality and restaurants around the world tout their Michelin Star status. • Michelin has a long history of reviewing restaurants, actually.  In 1900, the Michelin tire company launched its first guidebook to encourage road tripping in France.  In 1926, it started sending out anonymous restaurant reviewers to try restaurants. • To this day, Michelin relies entirely on its full-time staff of anonymous restaurant reviewers.  The anonymous reviewers generally are very passionate about food, have a good eye for detail, and have a great taste memory to recall and compare types of foods.  A reviewer has said that they must be a "chameleon" who can blend in with all of their surroundings, to appear as if they are an ordinary consumer

12. Catering Establishments • Each time a reviewer goes to a restaurant, they write a thorough memorandum about their experience and then all of the reviewers come together to discuss and decide on which restaurants will be awarded the stars. • In this way, the Michelin stars are very different than Zagat and Yelp, which rely on consumer feedback via the Internet. • Michelin Stars Defined • Michelin awards 0 to 3 stars on the basis of the anonymous reviews.  The reviewers concentrate on the quality, mastery of technique, personality and consistency of the food, in making the reviews.  They do not look at interior decor, table setting, or service quality in awarding stars, though the guide shows forks and spoons which describes how fancy or casual a restaurant may be.

13. Catering Establishments • The stars are awarded as follows: • One star:  A good place to stop on your journey, indicating a very good restaurant in its category, offering cuisine prepared to a consistently high standard. • Two stars: A restaurant worth a detour, indicating excellent cuisine and skillfully and carefully crafted dishes of outstanding quality • Three stars: A restaurant worth a special journey, indicating exceptional cuisine where diners eat extremely well, often superbly. Distinctive dishes are precisely executed, using superlative ingredients. • Michelin also awards a "bib gourmand" for quality food at a value price.  

14. Catering Establishments • These stars are coveted because the vast majority of restaurants receive no stars at all.  For example, the Michelin Guide to Chicago 2014 includes almost 500 restaurants.  Only one restaurant received three stars; four restaurants received two stars; and 20 restaurants received one star.  

15. Catering Establishments-MTA Quality Assured • The MTA Quality Assured (QA) restaurant seal is designed to encompass all types of licensed restaurants and all are potentially eligible to be recognised for their high quality standards.  • It is therefore possible for anyone (tourist or local) • to make an informed decision • about the best places to eat wherever he or she may be, • across the whole of the Maltese Islands.  • Furthermore the European Tourism Quality Principles were also factored in when designing this scheme.

16. Catering Establishments • Assessment of quality will then take account of the standards and expectations appropriate to that style of restaurant.  It is only natural that these expectations will be very different.  For example, the expectations of a restaurant in a 5-Star Hotel will not be the same as when visiting a bistro-style restaurant. • In the criteria every effort was made to outline all the aspects that will be taken into account when making quality assessments.  However due to the variety of the restaurants on offer it was impossible to cover every individual characteristic that may be encountered during a visit

17. Catering Establishments • Part of the assessment will be carried out through a mystery-guest visit and the MTA will ensure that all 3rd party assessors are fit for purpose and trained to perform such visits at participating restaurants.  • The seal will be awarded once the QA Monitoring Committee receive and approve the assessor’s report.  The QA seal will carry a life span of two years and the establishment will be re-visited by a mystery guest and assessed after the first 12 months so as to ensure that good management, standard of food quality, service and hospitality have been maintained.