Using Technology to Reinvent & Reinvigorate your Program Delivery

1. Using Technology to Reinvent & Reinvigorate your Program Delivery Presented by: Dean Rosenberg Abaris Technologies

2. Technology is not just for Fortune 500 companies anymore! • Big budgets, big staff, and “big iron” not required • Non-profits have unprecedented access to technology • In this session we will “unlock the secrets” to leveraging technology in your program delivery Confidential

3. Reinvent & Reinvigorate… • Using new tools • Using new technology • But most of all, using new ideas! Confidential

4. Today’s Session • Learn the tools and technologies available to nonprofits • Hear from real NPOs how they leveraged technology to reinvent and reinvigorate • How to apply what you have learned to your own organization Confidential

5. About your Session Host Dean Rosenberg Executive Vice President Abaris Technologies Phone: 858-550-0567 x125 E-mail: dean@abaristech.com Confidential

6. Abaris Mission “To apply technology solutions that help organizations perform more effectively” Confidential

7. Special Guests • Marjorie Fox, Human Development Foundation • Terry Wilcox, Council of Community Clinics Confidential

8. Today’s Agenda • Overview of tools and technologies available to non-profits [20 minutes] • Real-world case studies [30 minutes] • Session participation [20 minutes] Confidential

9. Tools and Technologies • How will you reinvent & reinvigorate your program delivery? • Improved customer care and service • Knowledge management • Collaboration and communication • Fund development • New revenue opportunities • Expand reach • Increase exposure/press • Reduce cost Confidential

10. Tools and Technologies • Tools to get you there… • Software • Web sites, services, and hosting • Consultants Confidential

11. Tools and Technologies - Software • First, start by leveraging what you already have • Most organizations use 5% of their software’s features and functions • There’s a goldmine in the other 95% • Groupware • E-mail • Advanced “Office” - Mail merge, form automation, etc. Confidential

12. Tools and Technologies - Software • Next, you are a NPO… exploit it! • Take advantage of special pricing • http://www.techsoup.org • Finally, consider open source and shareware • http://www.shareware.com • http://www.download.com • http://www.opensource.org Confidential

13. Tools and Technologies - Web • Use the web to reinvent and reinvigorate • Expand customer service • Enhance Fund development • Collaborate and communicate • Generate revenue • Reduce costs Confidential

14. Tools and Technologies - Web • Hosting and ASPs – you don’t have to do it all • E-mail marketing • Payment processing • Example: http://www.kintera.com Confidential

15. Tools and Technologies - Consultants • Let the experts help. It’s less expensive than you might expect • CompuMentor • InfoTap • Local consultants Confidential

16. Case Study Human Development Foundation Marjorie Fox, Executive Director Confidential

17. Case Study Council of Community Clinics Terry Wilcox, Manager of Data Warehouse and Business Analytics Confidential

18. Case Study – Council of Community Clinics • Consortium of 20 non-profit health centers in San Diego County • Initial mission was advocacy and group purchasing • Launched the “Technical Services Organization” (TSO) to provide centralized hosting and support of clinic systems • Parlayed the TSO into a $1.4 million HCAP grant Confidential

19. Case Study – Council of Community Clinics • About the Diabetes Registry… • Primary purpose is to improve care and outcomes of uninsured and underinsured patients • Key component is registry software • We needed a way to support data collection and analysis of diabetes care data across all participating clinics Confidential

20. Central Diabetes Registry Plans

21. Case Study – Council of Community Clinics • Enterprise system on a NPO budget • Leverage public domain registry software • Modify the software as needed • Test and train • Deploy! • Next step is building out the data warehouse Confidential

22. Case Study San Diego-Tijuana Border Initiative Veronica Baeza, Coordinator Confidential

23. Case Study – Border Initiative • The San Diego-Tijuana Border Initiative is a bi-national coalition whose mission is to encourage closer collaboration among social and community service providers in the region with the specific intent of promoting institution building and policy development for issues of equal importance to both sides of the border. Confidential

24. Case Study – Border Initiative • The Binational Prevention Information Clearinghouse (BPIC) project is a web-based binational substance abuse information database and clearinghouse • Public • Bilingual • Increases knowledge sharing among professionals • Enhances the core mission Confidential

25. Session Participation – Let’s talk about you… • How will you reinvent and reinvigorate your program delivery? • Improved customer care and service • Knowledge management • Collaboration • Fund development • New revenue opportunities • Expand reach • Increased exposure/press • Reduce costs Confidential

26. Session Participation Questions, Answers, Thoughts, and Comments Confidential

27. Thank you for your participation Using technology to reinvent and reinvigorate your program delivery It has never been easier! Confidential

28. AIRSIS Contact Information AIRSIS, LLC 6215 Ferris Square, Suite 120 San Diego, CA 92121 Phone: 858-455-0063 Fax: 858-550-0564 Email: info@airsis.com Web: http://www.airsis.com Confidential