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Developing Partnerships for Quality

Developing Partnerships for Quality. Robert Van Dyk, President/CEO Mary Jo Kurtz, COO Van Dyk Health Care, Inc. Importance of Developing Partnerships Quality!. Who makes up the Team?. Owner Sponsors General Manager Equipment Suppliers Coach Referees Assistant Coach Players.

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Developing Partnerships for Quality

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  1. Developing Partnershipsfor Quality Robert Van Dyk, President/CEO Mary Jo Kurtz, COO Van Dyk Health Care, Inc.

  2. Importance of Developing Partnerships Quality!

  3. Who makes up the Team? Owner Sponsors General Manager Equipment Suppliers Coach Referees Assistant Coach Players

  4. Success of any Team Sport is the result of an effective Partnership between all Involved.

  5. No one individual can win the game without all the others working together

  6. A good partnership is dependent on all players contributing their unique skills and talents

  7. Quality is a Team Sport!

  8. As Leaders, it is up to you to Develop,Maintain and cultivate Quality Partnerships

  9. Partnerships for Quality Medical Director Medical Vendors Pharmacy Consultant Food Vendors Pharmacy Provider Cleaning Vendors Registered Dietitian Maintenance Vendors Rehab Company Insurance Companies Mobile Imaging Lab Service Respiratory Services Laundry Services

  10. Key Factors in Selecting Partners Shared Goals Passion Shared Vision Commitment Shared Values Affordability Integrity Ability Reliability Flexibility Experience Education

  11. Are your Partners invested in seniors and long term care, or are they more interested in payables versus patients? Do your Partners share a genuine interest in the success of your facility?

  12. Medical Director Select the Best

  13. Medical Director Tool Kit Include Educate Empower Enlighten Support Protect Appreciate Enforce

  14. Process and Tools to Develop Partnerships

  15. COMMUNICATION is Key!

  16. Include partners in quality issues and problem solving. Train Department Directors to proactively “keep in touch” regarding service, trends and opportunities for quality improvement. Don’t communicate ONLY if there is a problem

  17. Reward partnerships by continuing their services, and being patient when they experience problems (service, staffing, pricing, gas surcharges, etc.)

  18. Give your partners opportunities to “show off their expertise” with staff and/or family seminars

  19. Evaluate partnerships quarterly and annually to ensure continuous quality

  20. Allow partners an opportunity to “make good” when there are problems. We do not live in a perfect world!

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