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Effective Communication for Stress Reduction

Discover the key components of communication, behavioral styles, and assertiveness techniques to reduce stress. Learn about Berlo's SMCR model, basic communication terms, and assertive communication skills. Reflect, assess, and practice communication in various situations to enhance your interpersonal interactions.

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Effective Communication for Stress Reduction

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  1. Module 4/ Chapter 4 Effective Communication "Think first before passing judgment."

  2. CHAPTER 4 OUTLINE • What is Communication? • The Communication Process • Assertiveness • Behavioral Styles • How the Personal Profile Contributes to Stress Reduction • Summary Points

  3. Communication • 70 percent of daily time is spent: Reading, writing, speaking & listening • Two aspects: • Transference of a concept • Understanding of meaning • Stress related to communication is tied in VARYING INTERPRETATIONS

  4. Communication Process • Berlo’s SMCR Model: • S = Sender • M = Message • C = Channel • R = Receiver • The first step is that the sender initiates communication by encoding the message

  5. Basic Terms…1 • Awareness: Becoming conscious about an action, object, person or situation • Information: Gathering facts related to an action, object, person or situation • Knowledge: Learning facts & gaining insights related to an action, object, person or situation • Skills: Learning how to perform an action or change a situation

  6. Basic Terms …2 • Beliefs:Statements of perceived fact -- Impressions about the world • Attitudes: Relatively constant feelings, predispositions, or set of beliefs directed toward an object, person or situation -- Beliefs with an evaluative component • Values: Enduring beliefs or systems of beliefs that a specific mode of conduct or end state of behavior is personally or socially preferable

  7. Channels of Communication • Verbal Language – content • Manner – tone • Body Language -- gestures and movements • Feelings or Emotions -- inner dialogue • Symbolic Communication, e.g. dress, hair style • Territory -- personal space • Behavior -- actions

  8. Assertiveness • Ability to say no when you want to say no without hurting others • Three question test: • Am I violating someone’s rights? • Do others react to me by getting angry or upset? • Do I intend to be malicious or do I intend to be fair to all concerned? • Different from passive (inaction) and aggressive (angry) behaviors

  9. Assertiveness Techniques • Sounding like a “broken record” or repeating one’s point of view • Working on compromises • Listening to the “free” information people provide about themselves • Disclosing information about one’s likes/dislikes • Not denying or getting defensive when unduly criticized • Acknowledging mistakes • Asking through negative inquiries from the person to elaborate on critical remarks

  10. Behavioral Styles • D = Dominance: Shapes the environment by overcoming it • i = Influencing: Shapes the environment by persuading others • S = Steadiness: Works on cooperating with others to accomplish the task • C = Conscientiousness: Works cautiously to reduce antagonism in the environment

  11. Thoughts for Reflection • Read & reflect with a partner: • 4.1 A Bill of Assertive Rights • 4.2 Assertive Communication Techniques • 4.3 Nine types of Assertive Communication

  12. Skill Building Activities • Complete Worksheet 4.1: Communication Assessment • Complete Worksheet 4.2: Communication in Various Situations • Complete Worksheet 4.3: Assessing Assertive Behavior • Complete Worksheet 4.4: Five Steps to Becoming More Assertive • Complete Worksheet 4.5: Steps toward Improving Communication via E-mails • Complete Worksheet 4.6: Steps toward Reducing Social Media Stress

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