xcellence

1. xcellence onsultancy Aditi Mittal Anh Dang Kalin Mickey Pipatanantakurn KarthikKuppuswamy Mesut Kieran Nellist

2. Strategy Create a new product – Sea Spray Develop new facilities Restructure internal processes Market expansion EFQM KNOWLEDGE AND ASSET MANAGEMENT

3. EFQM • Partnerships and Resources • Develop and implement a strategy and supporting policies for managing buildings, equipment and materials that supports the organisation’s overall strategy. • Optimise the use and effectively manage the lifecycle and physical security of their tangible assets, including buildings, equipment and material. • Demonstrate they actively manage the impact of their operations on public health, safety and the environment. • Measure and manage any adverse effects of the organisation’s operations on the community and their people. • Adapt and implement appropriate policies and approaches to minimise their local and global environmental impact, including setting challenging goals for meeting and exceeding legal standards and requirements. Enablers Results People People Results Key performance Results Leadership Processes Policy and Strategy Customer Results Partnerships & resources Society Results Innovation and Learning

4. Knowledge and Asset Management Asset Management Knowledge Management

5. Asset Management in EFQM

6. Facilities Management • Property and Space Management • Acquisition and development of Lymington • Preferred Location due to good pool of worker and transportation for warehouse • Good size and low risk • Building Style • High Ceiling • One large floor (low rise building) • Working Space Condition • Large working space area • Bright light condition • Relatively warm temperature

7. Facility Management • Outsourcing • Short term plan: • Outsource experts in the market from leading organization to catch up for technology • Outsource transportation system from other organization to prevent over investment • Long term plan: • Train your people and by adopting Knowledge management so the organization might be able to future run it themselves

8. Facility Management • Information System • Communication system • Online system • Database of tracking delivery/inventory (live) • Internal employee forum/mail • Customer satisfaction • Green communication (Paperless) • Easier to track data and error • Long run • Create knowledge management accumulation through history database helping continuous improvement

9. Resource Utilization

10. Scheduling Accounting Control Shop-floor activities STRATEGIC PLANNING How many boats of each types we want to produce? Purchasematerials Do we have enough capacity? MARKETING PLANNING How many boats of each types the market demands? PRODUCTION PLANNING How many boats of each types we can produce? DO WE HAVE ENOUGH QUALIFIED MATERIALS? ARE OUR MATERIALS MEET REQUIREMENTS? Do we have enough resources? IS OUR PRODUCTION CAPACITY MEET PRODUCTION TARGET? How can we improve to meet production target?

11. Optimized Production Technology CONSTRAINTS: 240 hours of machining 600 Working hours Making use of all machining & working hours Subordinate all decisions to constraint optimization Expand the constraint YES NO Is the constraint still active?

12. Total Productive Maintenance Optimise equipment effectiveness People centred approach Productive Assets People involvement and enhancement Failure modes Maintenance requirements Minimise failure Asset functions Reliability Centred Maintenance

13. Reliability Centred Maintenance Teams Assets

14. Reliability Centred Maintenance Production Operatives Draughtsman Supervisors Computer Systems Paint Guns Construction materials Boats(finished product) Buildings Human Resource Finance Finance admin HR Admin Sales admin Marketing

15. Reliability Centred Maintenance • What are the functions and associated performance standards of the asset in its present operating context? • In what ways does it fail to fulfil its functions? • What causes each functional failure? • What happens when each failure occurs? • In what way does each failure matter? • What can be done to predict or prevent each failure? • What should be done if a suitable proactive task cannot be found?

16. Reliability Centred Maintenance • Production equipment: >paint gun >saw etc…

17. Component Maintenance Manuals

18. Health and Safety • Protect workers from the suffering cause by accidents and ill health • Reduce absences and sick leave • Retain Staff • Maintain organization's reputation • Boost productivity and profits • Reduced insurance premiums and legal costs Benefits

19. Risk Management

20. Health and safety Hazards

21. Preventive Measures

22. Long-Term Implementation • Effective Leadership • Educating and Training employees • Increasing worker Involvement • Monitoring and Improving • Providing supportive infrastructure and facilities • First aid • Protective equipments • Regular Health Surveillance

23. Environmental Management To be a clean and greener company as a strategic objective that supports the long competitive advantage Goal

24. ASSUMPTIONS and ISSUES to be considered(ENVIRONMENTALLY) • Uses Hypalon material as main body • Conventional engine systems • Conventional factory • Current design and processes • Communication within marketing and production

25. Opportunities • The available technology in cleaner engines can be incorporated with in the design of these products • Energy efficient Buildings and process should be studied • New product Design based on Design for Environment • Improve public image • Cost Advantage of having factories fitted with CHP

26. Working together with SUPPLIERS • Working with suppliers for environmental awareness • Hypalon has no known eco-toxification effects • It is resistant to tough conditions and has high stability • Hypalon material can be reused and recycled, but is currently disposed in landfills or in incinerators

27. Working together with SUPPLIERS • The use of new hybrid or electric engines. The batteries can be reused or recycled with the suppliers • Silent technology for motors can be adopted to avoid noise pollution during operation • Sustainable growth needs product design to incorporate future trends in the market

28. Paint Shop… • Chemicals and other toxic substances harmful for the environment are used • Disposal should be subject to RO treatment • Installing the RO plant is expensive and the cost implications need to be considered

29. Efficient factory • Eliminate any unnecessary processes • Conduct an energy audit into wastage of energy. • Construct an energy efficient factory • Work with nearby farms to construct green CHP plant.

30. Marketing and Production • An optimal balance should be achieved with what can be sold and how much can be made • Production and marketing needs to work more closely as a team towards this task • Good communication channels can help achieve production optimization

31. Security

32. ISO 17799/BS 7799 PROCEDURE TO USE PROMOTE USER TRAINING & RISK AWARENESS CONTROL ACCESS MANAGEMENT FRAMEWORK MAINTAIN & CLASSIFY LEVEL OF PROTECTION ASSET INFORMATION PREVENT LOSS, MODIFICATION & MISUSE REACT QUICKLY TO INTERRUPTIONS COMPLIANCE COMMITMENT

33. Knowledge Management Leadership Culture • Reliability Centred Maintenance asset analysis • Market research • Benchmarking • Trend data collection • Investigation of errors and mistakes • Security risk analysis • Performance monitoring • Hazard identification

34. Knowledge Management Leadership Culture • Knowledge Networks and Knowledge Bases • CM manuals • IT Systems • Databases • Workforce skillset • Documentation

35. Knowledge Management Leadership Culture • IT systems and CM database • R&D review • Financial Review • Training • Meetings • Documentation

36. Knowledge Management Leadership Culture • Preventative Maintenance • Implementation of CMM into product design • Maintenance schedules and guideline • Information database for training • Future projects • Current facility improvement • Security systems

37. Summary xcellence • Compliance with EFQM criteria • Practical plans to support the strategy • Comprehensive asset management techniques • Embedded knowledge management practices onsultancy