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Chapter 6 Point-of-Sale Technology

Chapter 6 Point-of-Sale Technology. Managing Technology in the Hospitality Industry Fourth Edition (469T or 469). Competencies for Point-of-Sale Technology. Describe the features and functions of keyboards and monitors typically used by point-of-sale systems.

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Chapter 6 Point-of-Sale Technology

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  1. Chapter 6Point-of-Sale Technology Managing Technology in the Hospitality Industry Fourth Edition (469T or 469)

  2. Competencies for Point-of-Sale Technology • Describe the features and functions of keyboards and monitors typically used by point-of-sale systems. • Distinguish touch-screen point-of-sale terminals from OCR and wireless terminals. • Describe the features and functions of various types of point-of-sale printers. • Describe the features and functions of point-of-sale account settlement devices such as magnetic strip readers, power platforms, smart cards, and debit cards. (continued)

  3. Competencies for Point-of-Sale Technology (continued) • Identify the major files typically maintained by point-of-sale software and describe how managers can use the various reports commonly generated by point-of-sale software. • Describe the features and functions of an automated beverage control system.

  4. POS Terminal Keys ·  Preset Keys ·  Price Look-Up (PLU) keys ·  Function Keys ·  Settlement Keys ·  Modifier Keys ·  Numeric Keypad

  5. POS Printers Guest check printers ·  Hard/soft checks ·  Automatic form number reader ·  Automatic slip feed Receipt printers Work station printers Journal printers

  6. Magnetic Strip Readers/Power Platforms Magnetic strip reader ·  Rapid data entry ·  Efficient settlement processing ·  Credit card and house account transactions within POS system Power platform ·  Simplified credit card transactions ·  Connects POS terminals to a single processor ·  Quick data retrieval ·  Reduces time, cost, and risk of credit card transactions

  7. Smart Cards and Debit Cards Smart cards · Embedded microchips · Size of credit card · Stores information in several files for different functions · PIN necessary for access Debit card · Account must contain funds · Transactions as fast as with credit cards

  8. Open Check File ·  Terminal number where guest check was opened ·  Guest check serial number ·  Server identification number ·  Time of day guest check created ·  Menu items ordered ·  Selling prices of items ordered ·  Applicable tax ·  Total amount due

  9. Menu Item File · Identification number · Descriptor · Price · Tax · Applicable modifier keys · Amount totals for inventory reporting · Printer routing code

  10. Labor Master File ·Employee name ·Employee number ·Social security number ·Authorized job codes ·Hourly wage rates ·Hours worked ·Gross hourly wages ·Declared Wages ·Tips (or tip credits) ·Credits for employee meals ·Number of guests served (if appropriate) ·Gross sales generated (if appropriate)

  11. POS Consolidated Reports ·  Activity reports ·  Sales and payment summary report ·  Sales by time of day report ·  Sales analysis reports ·  Daily transactions report ·  Productivity reports

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